{"schemaVersion":"jobsearcher.job.v1","id":"c725174a7cc4f883ea651d8a","url":"https://jobsearcher.com/jobs/c725174a7cc4f883ea651d8a","canonicalUrl":"https://jobsearcher.com/jobs/c725174a7cc4f883ea651d8a","title":"Helpdesk Support (On-site)","description":"Job Description: Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented\nprocedures and checklists in the performance of most responsibilities. Enters call data into a tracking system.\nEscalates problems to higher level technical support professionals when necessary. Assists in the resolution of\napplication, hardware and software problems Education: Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information\nSystems, or other related field. Or equivalent work experience Experience: 0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic\nhardware and software products and problem solving/troubleshooting skills. Complexity: Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat\nindependently, under general direction of more senior customer service representatives, supervisors or\nmanagers. Generally follows documented procedures and checklists\nJob Type: Contract\nPay: $23.00 - $28.00 per hour\nSchedule:\n8 hour shift\nMonday to Friday\nExperience:\nHelp desk: 1 year (Preferred)\nWindows: 1 year (Preferred)\nAbility to Commute:\nOcoee, FL 34761 (Required)\nAbility to Relocate:\nOcoee, FL 34761: Relocate before starting work (Required)\nWork Location: In person","company":"Tech Army","rawCompany":"tech army","city":"Ocoee","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-06T11:52:54.022Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Helpdesk Support (On-site)","description":"Job Description: Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented\nprocedures and checklists in the performance of most responsibilities. Enters call data into a tracking system.\nEscalates problems to higher level technical support professionals when necessary. Assists in the resolution of\napplication, hardware and software problems Education: Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information\nSystems, or other related field. Or equivalent work experience Experience: 0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic\nhardware and software products and problem solving/troubleshooting skills. Complexity: Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat\nindependently, under general direction of more senior customer service representatives, supervisors or\nmanagers. Generally follows documented procedures and checklists\nJob Type: Contract\nPay: $23.00 - $28.00 per hour\nSchedule:\n8 hour shift\nMonday to Friday\nExperience:\nHelp desk: 1 year (Preferred)\nWindows: 1 year (Preferred)\nAbility to Commute:\nOcoee, FL 34761 (Required)\nAbility to Relocate:\nOcoee, FL 34761: Relocate before starting work (Required)\nWork Location: In person","datePosted":"2026-08-06T11:52:54.022Z","dateModified":"2026-08-06T11:52:54.022Z","hiringOrganization":{"@type":"Organization","name":"Tech Army","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ocoee","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c725174a7cc4f883ea651d8a"},"url":"https://jobsearcher.com/jobs/c725174a7cc4f883ea651d8a"}}