Keyholder 2

Keyholder 2 Northeast Alternatives is a growing, award-winning, seed-to-table cannabis retail brand specializing in the highest quality cannabis products Massachusetts, Michigan and New Jersey has to offer. Constantly focused on developing and ingenuity, NEA strives to achieve this by adding skilled and motivated team players. These goals are met by seeking out diverse, talented individuals to further the company's mission and provide unique and new ideas. As the business continues to grow, our team will continue to grow, allowing us to be the best in our specialized market. If you are motivated, eager to learn, dedicated, flexible and excited about joining an incredible industry, Northeast Alternatives is the perfect place to be! Location:Fall River, MA Schedule:Part-time, Open availability Job Description: The Keyholder 2 is a trusted, non-managerial leader who plays a critical role in daily store operations. This position is regularly scheduled to open and/or close the store each week, sets shift coverage when assigned, and serves as a leadership presence on the sales floor. When not opening or closing, the Keyholder 2 performs full budtender duties while supporting team execution and customer experience. This role carries elevated responsibility and accountability without formal managerial authority. Key Responsibilities: Opening & Closing Operations Execute opening and closing procedures in strict accordance with company security protocolsManage alarm systems, access controls, and secure entry/exit proceduresConduct cash handling responsibilities including till counts, safe drops, deposit preparation, and required documentationEnsure registers, safes, and sensitive materials are secured at all timesStore Presentation & Visual StandardsMaintain a store environment that is consistently Grand-Opening readyExecute daily floor replenishment, merchandising resets, markdowns, and fixture standardsEnsure compliance with company visual merchandising and brand guidelinesCustomer Service LeadershipDeliver best-in-class guest experiences through knowledgeable, compliant cannabis serviceResolve customer questions, concerns, and escalations with professionalism and empathyServe as the point person during high-volume periods when management is unavailableStaff Support & MentorshipProvide guidance and direction to budtenders during shiftsAssist in onboarding, training reinforcement, and peer mentoringDelegate tasks and manage floor flow during assigned leadership shiftsOperations & Inventory SupportSupport POS operations, stock movements, inventory counts, and product transfersIdentify and communicate discrepancies or operational concerns to management promptlyUphold compliance standards related to inventory handling and salesSecurity & Loss PreventionEnforce all loss prevention and safety proceduresMonitor for suspicious activity and protect company assetsFollow all ethical, safety, and compliance standards outlined in company policiesPolicy Adherence & ReportingRemain current on company policies and operational proceduresEnsure policies are upheld during assigned shiftsProactively report issues, risks, or improvement opportunities to managementScheduling & ExpectationsScheduled weekly to open and/or close the storeFlexible availability required, including early mornings, late nights, weekends, and holidaysReliable transportation is required; leadership coverage depends on punctuality and consistencyElevated responsibility balanced with appropriate support and compensationburnout is not an expectationQualifications3+ years of retail and/or supervisory experience (cannabis preferred)Strong organizational, time-management, and problem-solving skillsExcellent written, verbal, and interpersonal communicationProficiency with POS systems and inventory toolsDetail-oriented, dependable, and professionalDemonstrated leadership aptitude and interest in advancementNortheast Alternatives has a strong commitment to Diversity, Equity, and Inclusion and aspires to be reflective of the diverse communities we serve. We aim to attract and hire qualified candidates who hold these same values, provide diverse perspectives, and contribute to creating a workplace where all employees experience a sense of belonging. Northeast Alternatives is proud to provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, gender, sexual orientation, age, national origin, ancestry, disability, genetics, Veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, NEA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. EEO M/F/D/V NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization. Salary $23 USD per hour recblid oz0ucd16ngtqiah3r88700n58mr73v