Energy Service Representative

The Energy Service Representative is a full-time, Monday - Friday work week, on-site role located in St. Joseph, MN.Full-time; non-exempt; benefit eligibleWe’re looking for a member‑focused team player to assist with our EnergyWise programs and rebates. You will be the go‑to person for members and contractors.Starting wage can range from $31.07 – $41.43 per hour based on education and experience with benefits including medical, dental, vision, life, disability, retirement plans upon eligibility.WHAT YOU’LL DOMember SupportDeliver exceptional energy service direction to residential, commercial and agricultural members.Guide members through EnergyWise program participation and rates, processes rebates and service orders.Assist with energy usage questions, energy education and conservation discussions.Contractor SupportWork with contractors to ensure proper equipment for EnergyWise programs.Help maintain strong contractor relationships and support issue resolution.Load ControlAssist with load control activities, member notifications and reporting.Work through load control strategies and equipment communication.Energy Use & InnovationProvide foundational knowledge on renewables, EVs, community solar and future innovative energy offerings.Provide members with technical support.Data Analysis & Energy AssessmentsHelp create and maintain residential energy assessment tools and processes.Serve as backup for agricultural, commercial and industrial assessments.Workflow & Administrative SupportMaintain accurate records using internal systems.Prepare monthly reports, track inventory and support compliance needs.Process rebate information and assist with invoices and member payments.Teamwork & Special ProjectsMay help load and deliver water heaters; ability to lift 100 pounds or more.Collaborate as a member of the Energy Services team.Support trade shows and member‑facing energy focused events.Research and recommend new products and services that benefit members.WHAT WE’RE LOOKING FORStrong communication and customer‑service skillsAbility to understand and explain technical program detailsComfort working with data, software systems and reporting toolsInterest in energy efficiency, renewables and innovative technologiesREQUIREMENTSA bachelor’s degree in a business-related field or significant experience may be considered in lieu of education. An understanding of the energy industry, electrical and HVAC systems. Background in or ability to learn and use computer software and data-collection systems. Must maintain a valid driver’s license and good driving record.PREFERREDExperience in residential, commercial and agricultural electric usage. Background in energy conservation programs. Five years of customer service and professional office/workflow skills.HOW TO APPLYSend cover letter and resume no later than Monday, March 30, to: Human Resources, Stearns Electric Association, 700 Kraft Drive SE, Melrose, MN 56352 or email to hrdept@stearnselectric.orgCOMPANY DESCRIPTIONStearns Electric Association is a member-owned electric cooperative that has been delivering reliable electricity and services to Central Minnesota since 1937. With a commitment to meeting the needs of its community, the cooperative currently serves nearly 29,000 members across six counties, including Stearns, Todd, Morrison, Kandiyohi, Pope, and Douglas. Stearns Electric Association is dedicated to providing innovative energy solutions and ensuring excellent customer service to its members.Stearns Electric Association is an equal opportunity provider and employer.