Client Engagement Consultant

TransPerfect is looking for a highly motivated Client Engagement Consultant to support the continued growth of Sterling Technology, TransPerfect’s Virtual Data Room (VDR) division, across North America.This role offers an exciting opportunity to work closely with enterprise clients, Sales, Product, and Client Services teams to deliver an exceptional client experience throughout the customer lifecycle. The successful candidate will play a key role in client onboarding, workflow consulting, platform adoption, and strategic client engagement across Sterling’s technology solutions.The ideal candidate is commercially aware, client-focused, proactive, and confident working with senior stakeholders in a fast-paced SaaS and transaction-driven environment.This is a senior individual contributor role with significant visibility and growth potential as Sterling continues to expand across North America.ResponsibilitiesClient Engagement & Relationship ManagementBuild strong relationships with enterprise clients and key stakeholders across active accountsProactively engage with clients to support adoption, engagement, and long-term successAct as a trusted advisor for client workflows, best practices, and platform usageConduct regular client check-ins, onboarding sessions, and workflow reviewsSupport strategic client engagements throughout the customer lifecycleOnboarding & Workflow ConsultingLead onboarding and implementation planning for strategic clientsUnderstand client objectives, deal structures, and operational workflowsRecommend scalable and efficient platform workflows aligned to client requirementsCoordinate internally with Sales, Product, Engineering, and Client Services teams where neededHelp clients achieve value quickly and efficiently following go-liveSales & Commercial CollaborationPartner closely with Sales teams during client engagements and strategic opportunitiesSupport workflow discussions and platform positioning during client meetings and presentationsProvide consultative guidance around client onboarding, adoption, and user engagementIdentify opportunities to strengthen overall client experience and long-term retentionProduct Feedback & Client AdvocacyCollect and structure client feedback, workflow challenges, and enhancement requestsAct as a voice of the client internally across Product and Client Services discussionsHelp identify recurring client pain points, adoption trends, and improvement opportunitiesContribute to improving onboarding approaches, operational workflows, and overall client experience standardsRequired Skills & ExperienceBachelor’s degree or equivalent professional experienceMinimum 5 years of experience in customer success, client engagement, solutions consulting, enterprise SaaS, virtual data rooms, or other strategic client-facing technology rolesProven ability to operate independently and build trusted relationships with enterprise clients and senior stakeholdersExperience leading onboarding, adoption, workflow consulting, or client engagement initiatives within fast-paced SaaS or technology environmentsStrong commercial awareness and ability to understand client objectives, workflows, and business driversAbility to communicate complex workflows and technology solutions clearly and confidentlyStrong organizational, project coordination, and stakeholder management skillsProactive, solutions-oriented mindset with strong ownership and accountabilityAbility to bring structure, ideas, and best practices to a growing function within a rapidly expanding businessExcellent verbal and written communication skillsPreferred ExperienceExperience within Virtual Data Rooms (VDR), M&A technology, legal technology, financial services, or enterprise SaaS environmentsExperience working alongside Sales, Product, Engineering, and Client Services teamsExperience supporting enterprise onboarding and adoption initiativesFamiliarity with workflow-based SaaS platforms and transaction-driven client environmentsROLE CHARACTERISTICSThe successful candidate will:Build trusted relationships with clients and internal stakeholdersThink proactively and identify opportunities to improve the client experienceCombine commercial awareness with operational understandingBe comfortable engaging with senior client stakeholders and enterprise teamsTake ownership of client outcomes and engagementThrive in a fast-paced, collaborative, and client-focused environmentNew York City Salary TransparencyCompensation range: $100,000 - $120,000Benefits: Health insurance, retirement benefits, paid time off, other voluntary benefits