{"schemaVersion":"jobsearcher.job.v1","id":"c6a0ec0cae048bc95ffaf084","url":"https://jobsearcher.com/jobs/c6a0ec0cae048bc95ffaf084","canonicalUrl":"https://jobsearcher.com/jobs/c6a0ec0cae048bc95ffaf084","title":"Technical Services Representative","description":"The Technical Services Representative - Field (TSR-Field) interacts with the customer or SHW facility by traveling in the field to sites in person in order to provide product and application support and information. This person ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance, including application and equipment; converses with customers to obtain information, identify problems, and provide technical assistance and solutions; liaises between technical, sales, and operations (plants and facilities). The TSR-Field trouble shoots and/or relays complaints of product or service issues to appropriate functions for investigation and resolution; coordinates customers' service needs with other departments as required to ensure customer centric focus; resolves complaints about product and application, explains how to use product or service correctly.\n\nAdditional Information:\nThis position will have a 50%+ travel\nJob duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.\n\nThis position is also eligible for bonus based on performance and subject to the terms of the Company’s applicable plans.\nThis position is eligible for health benefits, such as medical, dental and vision coverage, Flexible\nSpending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional\nbenefits include a generous time away from work package, including personal leave, paid parental leave,\nmedical leave, vacation, and holidays.\n\nFull-time regular employees not covered by a collective bargaining agreement are eligible for:\n0-10 paid holidays throughout the calendar year, including 1 floating holiday\nIn the year of hire, 3-13 paid vacation days, prorated based on hire date, including a minimum of 3\nfrontloaded paid “flex” days which can be used for unplanned absences, such as sick days\nNon-exempt employees who work within the state of Washington will accrue paid sick leave at an\naccrual rate of 1 hour per every 40 hours worked\nEmployees who work within the city of Seattle, Washington will accrue paid sick leave at a rate of\n1 hour per every 30 hours worked\n4 workweeks (on a 12 month rolling calendar period) of paid Military leave for employees who are\nabsent from work due to service in the uniformed services\n5 days of paid Bereavement Leave following the death of an immediate family member and 3 days\nof paid Bereavement Leave following the death of any other family member\nAfter one year of employment, two weeks of Paid Parental Leave following the birth, adoption, or\nplacement of a foster child\n\nAt Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:\nLife … with rewards, benefits and the flexibility to enhance your health and well-being\nCareer … with opportunities to learn, develop new skills and grow your contribution\nConnection … with an inclusive team and commitment to our own and broader communities\nIt's all here for you... let's Create Your Possible\nAt Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.\nCompensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.\nQualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.\nSherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.\nAs a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.\nPlease be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.\nCore Responsibilities and Tasks:\nEnsure products being used by customers meet expectations\nEnsure customer quality and service expectations are met.\nEliminate or reduce customer complaints.\nHelp achieve or exceed sales goals.\nHelp achieve or exceed profitability goals.\nHelp increase gallon growth.\nCommunicate competitive information, new products and selling issues to Division Sales Management.\nCommunicate extended product knowledge in division Industrial segments.\nAttend coatings seminars that are pertinent to Industrial Coatings sales/marketing.\nManage product test runs at designated customer facilities.\nAssist sales reps and Account Management (KEY, KAM, SAM, GAM) in calling on prospective customers/target accounts; provide technical support for product demos as directed.\nMaintain contact with laboratory on current technical issues.\nAssist with equipment installations and various line or equipment modifications/adjustments.\nConduct technical training seminars at customers’ facilities.\nEvaluate product complaints and decide best way to resolve problem.\nAssist customers in preparing coatings specifications to meet product applications.\nTroubleshoot on-line technical problems such as correcting batches and formulation of products.\nAdvise customers of product line changes and improvements.\nMaintain expertise in equipment use and surface preparation.\nShade product batches using intermix system/phoenix system.\nAssist customers with product inventory control/re-ordering.\nTrain customers on product knowledge and application methods.\nEvaluate product complaints and decide the best way to resolve the problem.\nAssist sales reps by preparing samples, panels, etc. for presentations.\nCoordinate technical service issues between SHW facilities and plants, sales reps and product service room.\nMaintain customer technical service issues on file for follow-up.\nTroubleshoot and resolve customer problems with application equipment.\nDocument and refer potential sales leads to appropriate sales rep.\nOperate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner.\nOther duties as assigned.\n\nPerformance Coatings Group - Coil Division Specific Responsibilities and Tasks\n\nWork with customers to optimize application, appearance, color, and other physical properties of Coil and/or Extrusion products on line.\n\nAnswer technical questions related to Coil and/or Extrusion applied products including but not limited to PVDF, Polyesters, Acrylics, and PVC.\n\nParticipate in on site color audits of standards and equipment in support of Color Science group, when necessary.\n\nSupport field building inspections and warranty claim investigations, when necessary.\n\nWhile primary day to day activities will involve working with coater locations, support customer end users and OEMs, when called upon.\n\nPrepare and publish supporting documents (reports, investigations, presentations), when necessary.\n\nMinimum Requirements:\nMust be at least eighteen (18) years of age\nMust be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future\nMust have a High School Diploma or GED equivalent\nMust have a valid, unrestricted Driver’s License\nMust have at least five (5) years of Technical Service Representative experience (field or lab)\nMust have the ability to pass a color blindness test\nMust be willing to travel as required\n\nPreferred Qualifications:\nHave an Associates or Trade Degree in Engineering or Field Technician\nHave a Bachelor's degree in Science, Engineering or Metallurgical fields\nHave experience in one or more of the following areas: Plant Support Lab, Quality Control Lab, R&D Lab, Applications Engineering, Raw Material Technical Service, metal substrate Pre-Treatment or Coatings Application","company":"Sherwin-Williams","rawCompany":"sherwinwilliam","city":"Minneapolis","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-08-05T01:27:43.208Z","occupations":[{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"424950","title":"Paint, Varnish, and Supplies Merchant Wholesalers","slug":"paint-varnish-and-supplies-merchant-wholesalers"},{"code":"325510","title":"Paint and Coating Manufacturing","slug":"paint-and-coating-manufacturing"},{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Services Representative","description":"The Technical Services Representative - Field (TSR-Field) interacts with the customer or SHW facility by traveling in the field to sites in person in order to provide product and application support and information. This person ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance, including application and equipment; converses with customers to obtain information, identify problems, and provide technical assistance and solutions; liaises between technical, sales, and operations (plants and facilities). The TSR-Field trouble shoots and/or relays complaints of product or service issues to appropriate functions for investigation and resolution; coordinates customers' service needs with other departments as required to ensure customer centric focus; resolves complaints about product and application, explains how to use product or service correctly.\n\nAdditional Information:\nThis position will have a 50%+ travel\nJob duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.\n\nThis position is also eligible for bonus based on performance and subject to the terms of the Company’s applicable plans.\nThis position is eligible for health benefits, such as medical, dental and vision coverage, Flexible\nSpending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional\nbenefits include a generous time away from work package, including personal leave, paid parental leave,\nmedical leave, vacation, and holidays.\n\nFull-time regular employees not covered by a collective bargaining agreement are eligible for:\n0-10 paid holidays throughout the calendar year, including 1 floating holiday\nIn the year of hire, 3-13 paid vacation days, prorated based on hire date, including a minimum of 3\nfrontloaded paid “flex” days which can be used for unplanned absences, such as sick days\nNon-exempt employees who work within the state of Washington will accrue paid sick leave at an\naccrual rate of 1 hour per every 40 hours worked\nEmployees who work within the city of Seattle, Washington will accrue paid sick leave at a rate of\n1 hour per every 30 hours worked\n4 workweeks (on a 12 month rolling calendar period) of paid Military leave for employees who are\nabsent from work due to service in the uniformed services\n5 days of paid Bereavement Leave following the death of an immediate family member and 3 days\nof paid Bereavement Leave following the death of any other family member\nAfter one year of employment, two weeks of Paid Parental Leave following the birth, adoption, or\nplacement of a foster child\n\nAt Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:\nLife … with rewards, benefits and the flexibility to enhance your health and well-being\nCareer … with opportunities to learn, develop new skills and grow your contribution\nConnection … with an inclusive team and commitment to our own and broader communities\nIt's all here for you... let's Create Your Possible\nAt Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.\nCompensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.\nQualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.\nSherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.\nAs a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.\nPlease be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.\nCore Responsibilities and Tasks:\nEnsure products being used by customers meet expectations\nEnsure customer quality and service expectations are met.\nEliminate or reduce customer complaints.\nHelp achieve or exceed sales goals.\nHelp achieve or exceed profitability goals.\nHelp increase gallon growth.\nCommunicate competitive information, new products and selling issues to Division Sales Management.\nCommunicate extended product knowledge in division Industrial segments.\nAttend coatings seminars that are pertinent to Industrial Coatings sales/marketing.\nManage product test runs at designated customer facilities.\nAssist sales reps and Account Management (KEY, KAM, SAM, GAM) in calling on prospective customers/target accounts; provide technical support for product demos as directed.\nMaintain contact with laboratory on current technical issues.\nAssist with equipment installations and various line or equipment modifications/adjustments.\nConduct technical training seminars at customers’ facilities.\nEvaluate product complaints and decide best way to resolve problem.\nAssist customers in preparing coatings specifications to meet product applications.\nTroubleshoot on-line technical problems such as correcting batches and formulation of products.\nAdvise customers of product line changes and improvements.\nMaintain expertise in equipment use and surface preparation.\nShade product batches using intermix system/phoenix system.\nAssist customers with product inventory control/re-ordering.\nTrain customers on product knowledge and application methods.\nEvaluate product complaints and decide the best way to resolve the problem.\nAssist sales reps by preparing samples, panels, etc. for presentations.\nCoordinate technical service issues between SHW facilities and plants, sales reps and product service room.\nMaintain customer technical service issues on file for follow-up.\nTroubleshoot and resolve customer problems with application equipment.\nDocument and refer potential sales leads to appropriate sales rep.\nOperate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner.\nOther duties as assigned.\n\nPerformance Coatings Group - Coil Division Specific Responsibilities and Tasks\n\nWork with customers to optimize application, appearance, color, and other physical properties of Coil and/or Extrusion products on line.\n\nAnswer technical questions related to Coil and/or Extrusion applied products including but not limited to PVDF, Polyesters, Acrylics, and PVC.\n\nParticipate in on site color audits of standards and equipment in support of Color Science group, when necessary.\n\nSupport field building inspections and warranty claim investigations, when necessary.\n\nWhile primary day to day activities will involve working with coater locations, support customer end users and OEMs, when called upon.\n\nPrepare and publish supporting documents (reports, investigations, presentations), when necessary.\n\nMinimum Requirements:\nMust be at least eighteen (18) years of age\nMust be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future\nMust have a High School Diploma or GED equivalent\nMust have a valid, unrestricted Driver’s License\nMust have at least five (5) years of Technical Service Representative experience (field or lab)\nMust have the ability to pass a color blindness test\nMust be willing to travel as required\n\nPreferred Qualifications:\nHave an Associates or Trade Degree in Engineering or Field Technician\nHave a Bachelor's degree in Science, Engineering or Metallurgical fields\nHave experience in one or more of the following areas: Plant Support Lab, Quality Control Lab, R&D Lab, Applications Engineering, Raw Material Technical Service, metal substrate Pre-Treatment or Coatings Application","datePosted":"2026-08-05T01:27:43.208Z","dateModified":"2026-08-05T01:27:43.208Z","hiringOrganization":{"@type":"Organization","name":"Sherwin-Williams","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Minneapolis","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c6a0ec0cae048bc95ffaf084"},"url":"https://jobsearcher.com/jobs/c6a0ec0cae048bc95ffaf084"}}