Infrastructure Service Delivery Analyst-Nutanix

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.Job SummaryThis position is responsible for handling 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility. Handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by vendors; transitioning knowledge from design / build teams. Handling operational vendor performance management.Required Job Qualifications:Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.Knowledge of ITIL v3 frameworkKnowledge of ITSM systemsKnowledge of all Infrastructure technologies, including monitoring and event management technologiesExperience with UC/Collaboration and Executive Support, including mobile devices (laptops, tablets, handheld)Experience with Broadcom VCF SAN and Nutanix AHV hyperconverged platforms.Experience with migration, automation, CICD, Scripting, Storage, Middleware, including Server, OS, Virtualization, and Container technologies.Experience with Network, Voice, Call Center and Network (data and voice) technologiesSupplier managementInfrastructure hardware support and engineering experience of Dell, HP, or Cisco technologies.Continuous improvementIncident managementKnowledge of required technologies (incl 3rd party solutions)Problem Management / RCACustomer service orientedAdaptability and ability to introduce / manage changeDrive conflict management in high pressure situationsPerformance / metrics-driven decision makingPreferred Job Qualifications:Bachelor degree in relevant field (IT, Engineering) or equivalent career experienceITSM/CMDB application experience with ServiceNowOral/written communication skillsMicrosoft Suite of productsBroadcom VMware VCF and SRM experienceNutanix AHV, DR and Prism Central experience - 2 yearsKubernetes and Ansible experienceAria operations experienceCisco UCS and Intersight Platform administrationHPE OneView and Synergy platform administrationDell Open Manage Enterprise and iDRACDevOps tools experience with GitHub, and other applicationsPowerShell and other scripting language experienceMigration ExperienceAre you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!Pay Transparency Statement:At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.HCSC Employment Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.Base Pay Range$61,500.00 - $136,100.00Exact compensation may vary based on skills, experience, and location.