HelpDesk Technician

"ALL our jobs are US based and candidates must be in the US with valid US Work Authorization. Please apply on our website directly." Hi,We have urgent direct positions with our client and are looking for Help Desk Technicians with excellent communication skills. The position requires responding to customer issues via phone, email, computer chat, on-site (customer location or primary office location) as required.Please reply back with your updated resume and best time and number to reach you.ResponsibilitiesPlease find below the job description.Experience serving as the first point of contact for customers seeking technical assistance over the phone or emailManage Help Desk tickets in a timely mannerRespond to customer issues via phone, email and computer chatDetermine the best solution based on the issue and details provided by customersProvide customer assistance, walk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelDocument customer interactions, record events and problems and their resolution in logsRun diagnostics to resolve customer reported issuesFollow-up and update customer status and informationQualificationsMicrosoft Certified Systems Engineer designation, preferredExcellent oral communication skillsDetail oriented in order to keep detailed notes on ticketsHighly organized to keep Help desk tickets orderAbility to diagnose and resolve basic computer technical issues