{"schemaVersion":"jobsearcher.job.v1","id":"c612d60379c2d0445c8af053","url":"https://jobsearcher.com/jobs/c612d60379c2d0445c8af053","canonicalUrl":"https://jobsearcher.com/jobs/c612d60379c2d0445c8af053","title":"Customer Experience Coordinator","description":"Customer Experience Coordinator\nPhysicians Group Laboratories is a new generation of laboratory testing and patient care. We provide PCR diagnostic laboratory testing and service providers across the states of Louisiana, Mississippi, Texas, and Arizona. The job position of Customer Experience Coordinator is an integral part of PGL’s mission of revolutionizing laboratory testing and provider partnerships that ensure all patients receive the timely care they deserve.\nCompany Overview: Physicians Group Laboratories is a dynamic diagnostic laboratory dedicated to delivering exceptional service and innovative solutions to our clients. We pride ourselves on fostering a positive and inclusive work environment where every team member can thrive.\nPosition Overview: As a Customer Experience Coordinator, you will be the first point of contact for our customers, ensuring they have a seamless experience with our products and services. You will handle inquiries, provide product information, resolve complaints, and process orders with efficiency and professionalism.\nKey Responsibilities:\n\nRespond promptly and effectively to customer inquiries through various channels (phone, email, chat, etc.).\nMaintain a high level of product knowledge to inform customers and answer questions accurately.\nHandle and resolve customer complaints, escalating issues as needed to ensure timely resolution.\nProactively process client/customer inventory orders\nCollaborate with other departments to ensure customer satisfaction and resolve issues promptly.\nKeep detailed records of customer interactions, transactions, comments, and complaints.\nFollow communication procedures, guidelines, and policies.\n\nQualifications:\n\nCustomer support experience or experience as a client service representative.\nStrong phone contact handling skills and active listening.\nExcellent communication and presentation skills.\nAbility to multi-task, prioritize, and manage time effectively.\nHigh school diploma/GED; additional qualifications a plus.\nPreferred Skills:\n\nExperience using customer support tools and CRM systems.\nAbility to adapt to new technologies and tools quickly.\nStrong problem-solving abilities.\nCustomer orientation and ability to adapt/respond to different types of characters.\nBenefits:\n\nCompetitive salary commensurate with experience.\nComprehensive benefits package including medical, dental, vision, and 401(k).\nOpportunities for career advancement and professional development.\nDynamic and inclusive company culture\n\nPhysicians Group Laboratories provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.","company":"Physicians Group Laboratories","rawCompany":"physicians group laboratories","city":"Eustis","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:42:26.366Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"621511","title":"Medical Laboratories","slug":"medical-laboratories"},{"code":"541380","title":"Testing Laboratories and Services","slug":"testing-laboratories-and-services"},{"code":"621498","title":"All Other Outpatient Care Centers","slug":"all-other-outpatient-care-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Coordinator","description":"Customer Experience Coordinator\nPhysicians Group Laboratories is a new generation of laboratory testing and patient care. We provide PCR diagnostic laboratory testing and service providers across the states of Louisiana, Mississippi, Texas, and Arizona. The job position of Customer Experience Coordinator is an integral part of PGL’s mission of revolutionizing laboratory testing and provider partnerships that ensure all patients receive the timely care they deserve.\nCompany Overview: Physicians Group Laboratories is a dynamic diagnostic laboratory dedicated to delivering exceptional service and innovative solutions to our clients. We pride ourselves on fostering a positive and inclusive work environment where every team member can thrive.\nPosition Overview: As a Customer Experience Coordinator, you will be the first point of contact for our customers, ensuring they have a seamless experience with our products and services. You will handle inquiries, provide product information, resolve complaints, and process orders with efficiency and professionalism.\nKey Responsibilities:\n\nRespond promptly and effectively to customer inquiries through various channels (phone, email, chat, etc.).\nMaintain a high level of product knowledge to inform customers and answer questions accurately.\nHandle and resolve customer complaints, escalating issues as needed to ensure timely resolution.\nProactively process client/customer inventory orders\nCollaborate with other departments to ensure customer satisfaction and resolve issues promptly.\nKeep detailed records of customer interactions, transactions, comments, and complaints.\nFollow communication procedures, guidelines, and policies.\n\nQualifications:\n\nCustomer support experience or experience as a client service representative.\nStrong phone contact handling skills and active listening.\nExcellent communication and presentation skills.\nAbility to multi-task, prioritize, and manage time effectively.\nHigh school diploma/GED; additional qualifications a plus.\nPreferred Skills:\n\nExperience using customer support tools and CRM systems.\nAbility to adapt to new technologies and tools quickly.\nStrong problem-solving abilities.\nCustomer orientation and ability to adapt/respond to different types of characters.\nBenefits:\n\nCompetitive salary commensurate with experience.\nComprehensive benefits package including medical, dental, vision, and 401(k).\nOpportunities for career advancement and professional development.\nDynamic and inclusive company culture\n\nPhysicians Group Laboratories provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.","datePosted":"2026-04-12T20:42:26.366Z","dateModified":"2026-04-12T20:42:26.366Z","hiringOrganization":{"@type":"Organization","name":"Physicians Group Laboratories","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Eustis","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c612d60379c2d0445c8af053"},"url":"https://jobsearcher.com/jobs/c612d60379c2d0445c8af053"}}