{"schemaVersion":"jobsearcher.job.v1","id":"c5eb1629dfd41a7dbaebf6ee","url":"https://jobsearcher.com/jobs/c5eb1629dfd41a7dbaebf6ee","canonicalUrl":"https://jobsearcher.com/jobs/c5eb1629dfd41a7dbaebf6ee","title":"Retail Support Specialist","description":"Join Our Team!\r\nAt DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.\r\nJob Overview\r\nThe Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.\r\nKey Responsibilities\r\nCustomer Support\r\nProvide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.\r\nResolve inquiries related to billing, account updates, plan changes, device support, and service concerns.\r\nTroubleshoot wireless devices, network issues, and feature functionality.\r\nOperate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.\r\nRetail Partner Support\r\nAct as the AT&T subject-matter expert for retail employees and third-party labor partners.\r\nServe as the primary AT&T representative for these partners, leading in-store support for retail escalations.\r\nProactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.\r\nWork Environment & Schedule Expectations\r\nThis role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.\r\nAbility to work flexible schedules, including evenings, weekends, and holidays, based on business needs.\r\nComfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.\r\nOperational Excellence\r\nNavigate multiple systems simultaneously while engaging with customers in real time.\r\nDocument all interactions thoroughly and accurately.\r\nAdhere to company policies, compliance requirements, and privacy standards.\r\nMeet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.\r\nExecute and maintain approved planograms for mobile devices and signage\r\nMaintain inventory accuracy for display devices and fixtures\r\nAdd, remove, and reposition phones, fixtures, and promotional material per planogram updates\r\nCollaboration & Communication\r\nWork closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.\r\nShare insights on recurring issues to improve processes and customer experience.\r\nMaintain a positive, professional demeanor during all interactions.\r\nRequired Skills & Qualifications\r\nStrong customer service and communication skills.\r\nAbility to handle high-stress or escalated situations with professionalism.\r\nProficient in multitasking and navigating complex systems.\r\nDetail-oriented with strong problem-solving abilities.\r\nAbility to work flexible hours, including evenings, weekends, or holidays as needed.\r\nPreferred Qualifications\r\nExperience in wireless communications, retail customer service, or technical support\r\nPrevious call center or retail support experience is a plus.\r\nWhat We Offer\r\nCompetitive starting pay of $26 per hour!\r\nComprehensive training and development programs\r\nA supportive and engaging team environment\r\nOpportunities for career growth and advancement\r\nBenefits\r\nMedical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!\r\n401k Plan with employer matching after one year of employment\r\nPaid vacation, personal/sick days, and bereavement time after 90 days\r\nEmployee Profit Sharing Program\r\n50% AT&T wireless discount\r\nPaid training\r\nAdvancement opportunities, we prefer to promote from within!\r\nJ-18808-Ljbffr","company":"Dsi Systems","rawCompany":"dsi systems","city":"Santee","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-06-19T00:31:50.047Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-2031.00","title":"Retail Salespersons","slug":"retail-salespersons"},{"code":"41-9099.00","title":"Sales and Related Workers, All Other","slug":"sales-and-related-workers-all-other"}],"industries":[{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"},{"code":"517122","title":"Agents for Wireless Telecommunications Services","slug":"agents-for-wireless-telecommunications-services"},{"code":"517121","title":"Telecommunications Resellers","slug":"telecommunications-resellers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Retail Support Specialist","description":"Join Our Team!\r\nAt DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.\r\nJob Overview\r\nThe Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.\r\nKey Responsibilities\r\nCustomer Support\r\nProvide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.\r\nResolve inquiries related to billing, account updates, plan changes, device support, and service concerns.\r\nTroubleshoot wireless devices, network issues, and feature functionality.\r\nOperate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.\r\nRetail Partner Support\r\nAct as the AT&T subject-matter expert for retail employees and third-party labor partners.\r\nServe as the primary AT&T representative for these partners, leading in-store support for retail escalations.\r\nProactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.\r\nWork Environment & Schedule Expectations\r\nThis role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.\r\nAbility to work flexible schedules, including evenings, weekends, and holidays, based on business needs.\r\nComfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.\r\nOperational Excellence\r\nNavigate multiple systems simultaneously while engaging with customers in real time.\r\nDocument all interactions thoroughly and accurately.\r\nAdhere to company policies, compliance requirements, and privacy standards.\r\nMeet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.\r\nExecute and maintain approved planograms for mobile devices and signage\r\nMaintain inventory accuracy for display devices and fixtures\r\nAdd, remove, and reposition phones, fixtures, and promotional material per planogram updates\r\nCollaboration & Communication\r\nWork closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.\r\nShare insights on recurring issues to improve processes and customer experience.\r\nMaintain a positive, professional demeanor during all interactions.\r\nRequired Skills & Qualifications\r\nStrong customer service and communication skills.\r\nAbility to handle high-stress or escalated situations with professionalism.\r\nProficient in multitasking and navigating complex systems.\r\nDetail-oriented with strong problem-solving abilities.\r\nAbility to work flexible hours, including evenings, weekends, or holidays as needed.\r\nPreferred Qualifications\r\nExperience in wireless communications, retail customer service, or technical support\r\nPrevious call center or retail support experience is a plus.\r\nWhat We Offer\r\nCompetitive starting pay of $26 per hour!\r\nComprehensive training and development programs\r\nA supportive and engaging team environment\r\nOpportunities for career growth and advancement\r\nBenefits\r\nMedical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!\r\n401k Plan with employer matching after one year of employment\r\nPaid vacation, personal/sick days, and bereavement time after 90 days\r\nEmployee Profit Sharing Program\r\n50% AT&T wireless discount\r\nPaid training\r\nAdvancement opportunities, we prefer to promote from within!\r\nJ-18808-Ljbffr","datePosted":"2026-06-19T00:31:50.047Z","dateModified":"2026-06-19T00:31:50.047Z","hiringOrganization":{"@type":"Organization","name":"Dsi Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Santee","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c5eb1629dfd41a7dbaebf6ee"},"url":"https://jobsearcher.com/jobs/c5eb1629dfd41a7dbaebf6ee"}}