IT Support Specialist

Genstone is the holding company within The Fay Group, providing a broad suite of property services solutions to homeowners and real estate investment services to institutional clients nationwide. Through its network of specialized subsidiaries, Genstone offers property management, renovations, business purpose lending, real estate brokerage, title and escrow, home financing, and insurance services, as well as whole loan trading and the acquisition and sale of closed, performing mortgage loans.Built on a foundation of integration and execution, Genstone delivers turnkey support for property acquisition, improvement, and performance optimization. Its services are aligned to serve the full lifecycle of a real estate investment - whether for individual investors or large-scale portfolios - ensuring efficiency, transparency, and long-term value creation. By leveraging shared resources across The Fay Group, including legal, compliance, and technology infrastructure, Genstone provides scalable solutions that adapt to dynamic market conditions and help maximize asset returns for both homeowners and clients.Reporting to the VP, IT Operations, this position is responsible for providing support in assigned areas of responsibility that include the technical analysis, installation, maintenance and modification of IT systems. This role analyzes and provides recommendations to improve the Company's IT systems.This role performs standard troubleshooting and resolution for Tier I and Tier II applications, networks, servers, desktops, security operations and technical issues allocated from company's enterprise ticking system, ServiceNow. Additionally, this position interacts directly with end customers to resolve technical issues related to the Company's IT systems and works to update and improve current systems.Qualifications Include:High school diploma/ GED required; Bachelor's degree in Computer Science, Business or related field preferred2+ years' experience in information technology1+ years' experience with ServiceNow Enterprise ticketing system or similar software preferred1+ years' experience working with Governance, Risk and Compliance (GRC) preferredSolid skills and experience in MS Word, Excel and OutlookStrong verbal and written communication skills; ability to communicate to nontechnical audience on technical issuesStrong interpersonal skillsStrong analytical skills coupled with sound judgementDemonstrated troubleshooting ability in order to identify, propose and implement solutions to operational problemsAbility to analyze and interpret data to identify opportunities and propose solutionsGood judgement with the ability to evaluate and resolve routine technical issues by following established procedures and escalating complex problems as neededAbility to document technical problems, educate and mentor team membersAbility to prioritize numerous tasks and manage shifting prioritiesStrong time management skillsClient focused with strong execution skills and results orientationHigh-level of precision with attention to detail and consistencyFlexible, open to change, ability to learn new things quicklySelf-directed; ability to proactively ask questions and surface issues/ concernsProfessional maturity, integrity, ability to maintain confidential data and informationStrong business acumen; strong fiscal and technical aptitudeAbility to work flexible hours and be on-callSubmit Your Resume to Learn MoreFeatured BenefitsMedical, Dental and Vision InsuranceCompany Paid Life InsuranceDisability InsurancePet Insurance401k Program with Employer Matching3 Weeks Paid Time Off (PTO)Paid HolidaysWellness InitiativesEmployee Assistance ProgramCompensationThe hiring range for this position is between $43,784.00-$50,960.00 annuallyThis position is eligible for an annual discretionary bonusFay Cares!The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.Equal Opportunity Employer