{"schemaVersion":"jobsearcher.job.v1","id":"c5d56b23fe29604f4e7c6964","url":"https://jobsearcher.com/jobs/c5d56b23fe29604f4e7c6964","canonicalUrl":"https://jobsearcher.com/jobs/c5d56b23fe29604f4e7c6964","title":"Ownership (Processing) Agent","description":"Who we are.\nNewfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.\nAs a processing (Ownership) agent, you will assist customers with recovering access to their account and/or domain names. Ownership’s top focus is ensuring customers can successfully access their accounts in a secure process. Our team is responsible for preventing account takeovers from unauthorized actors by following proper validation processes. The Processing role includes the following tasks:\n\nWhat you’ll do & how you’ll make your mark.\nProcess PCR/CER/RNCA inquiries for applicable brands (e.g. Bluehost, Web, HostGator)\nReview government issued IDs and business documents\nCommunicate with customers via phone and email\nPartner with cross-functional teams to ensure customer resolution.\nReview Nametag verification request (Identification Verification Software)\nEnsure ICANN compliance is maintained.\nMeet KPI targets and goals to drive our customer experience\nAdditional tasks as directed by your manager\n\nWho you are & what you’ll need to succeed.\nMust have excellent writing and speaking skills to successfully relay clear concise directions to our customers via email or phone\nMust have a customer-first attitude\nMust be a team player by contributing to group discussions, receiving and applying constructive feedback as provided by your manager\nMust have urgency resolving customers concerns quickly and effectively\nMust be diligent when reviewing customer interactions, account history and online resources.\nMust be communicative and responsive utilizing team chat, direct messages with leadership, and email\n1+ years experience in a customer service role.\nExperience in the Web-hosting industry is preferred\nWhy you’ll love us.\nWork-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.\nWe celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.\nWe care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with one free dependent upon one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much more!\nWhere can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!\n\nInternal Candidate requirements:\nMust be in current role for a minimum of 6 months\nMust be in good standing in current position (not exceeding verbal)\nThe target compensation for this position is $18 per hour. Individual salaries are determined by various factors including, but not limited to: candidate’s qualifications, such as skills, education, and experience, as well as internal equity and market conditions.\nEmployment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship.","company":"Newfolddigital","rawCompany":"newfolddigital","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-09-12T08:58:14.437Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1299.01","title":"Web Administrators","slug":"web-administrators"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"}],"industries":[{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Ownership (Processing) Agent","description":"Who we are.\nNewfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.\nAs a processing (Ownership) agent, you will assist customers with recovering access to their account and/or domain names. Ownership’s top focus is ensuring customers can successfully access their accounts in a secure process. Our team is responsible for preventing account takeovers from unauthorized actors by following proper validation processes. The Processing role includes the following tasks:\n\nWhat you’ll do & how you’ll make your mark.\nProcess PCR/CER/RNCA inquiries for applicable brands (e.g. Bluehost, Web, HostGator)\nReview government issued IDs and business documents\nCommunicate with customers via phone and email\nPartner with cross-functional teams to ensure customer resolution.\nReview Nametag verification request (Identification Verification Software)\nEnsure ICANN compliance is maintained.\nMeet KPI targets and goals to drive our customer experience\nAdditional tasks as directed by your manager\n\nWho you are & what you’ll need to succeed.\nMust have excellent writing and speaking skills to successfully relay clear concise directions to our customers via email or phone\nMust have a customer-first attitude\nMust be a team player by contributing to group discussions, receiving and applying constructive feedback as provided by your manager\nMust have urgency resolving customers concerns quickly and effectively\nMust be diligent when reviewing customer interactions, account history and online resources.\nMust be communicative and responsive utilizing team chat, direct messages with leadership, and email\n1+ years experience in a customer service role.\nExperience in the Web-hosting industry is preferred\nWhy you’ll love us.\nWork-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.\nWe celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.\nWe care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with one free dependent upon one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much more!\nWhere can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!\n\nInternal Candidate requirements:\nMust be in current role for a minimum of 6 months\nMust be in good standing in current position (not exceeding verbal)\nThe target compensation for this position is $18 per hour. Individual salaries are determined by various factors including, but not limited to: candidate’s qualifications, such as skills, education, and experience, as well as internal equity and market conditions.\nEmployment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship.","datePosted":"2026-09-12T08:58:14.437Z","dateModified":"2026-09-12T08:58:14.437Z","hiringOrganization":{"@type":"Organization","name":"Newfolddigital","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c5d56b23fe29604f4e7c6964"},"url":"https://jobsearcher.com/jobs/c5d56b23fe29604f4e7c6964"}}