{"schemaVersion":"jobsearcher.job.v1","id":"c5cb00b4d23a91f77491db72","url":"https://jobsearcher.com/jobs/c5cb00b4d23a91f77491db72","canonicalUrl":"https://jobsearcher.com/jobs/c5cb00b4d23a91f77491db72","title":"Energy Efficiency Program Coordinator","description":"Resource Innovations is on the lookout for an enthusiastic Energy Efficiency Program Coordinator to become a vital part of our expanding team in San Juan, PR. We're in search of a motivated and skilled individual to fill the role of Energy Efficiency Program Coordinator. In this capacity, you will assist LUMA customers interested in applying for program rebates or those who have already submitted applications but need further information.\nAt Resource Innovations (RI), we proudly identify as a women-led energy transformation firm dedicated to making a difference. Leveraging our deep expertise in energy efficiency, we are continuously broadening our range of clean energy solutions to help utilities navigate increasingly intricate and connected challenges. From load flexibility and electrification to carbon reduction, we are at the forefront of driving transformative change.\nDuties and Responsibilities\nProvide support to LUMA customers who are interested in applying for program rebates or who have already applied and seeking additional information.\nTake customer service calls in pursuit of first call resolution while providing an exceptional customer experience.\nCommunicate and coordinate effectively with other departments in servicing customers.\nProvide exceptional customer service and call handling in a customer centric environment.\nProcess applications and maintain electronic and hard copy filing system of applications, rebates and other supporting documents.\nEnter/extract data into/out of program tracking system.\nCompile and assess program data for program reporting purposes.\nSafeguard confidential customer information.\nMay provide peer training to co-workers and job shadowing support as assigned in area of responsibility.\nWilling to support any program within the department as assigned.\nOther duties as assigned.\nRequirements\nCollege degree or 3 years of experience in a customer service or support role\nStrong verbal and written communication\nDetail oriented, sharp memory and accuracy skills\nExperience working with online platforms and/or databases\nProficiency in Microsoft Office programs, specifically Microsoft Word and Excel\nSuperior organizational, prioritization, and attention-to-detail skills are required\nFluency in both Spanish and English is required\nBenefits\nResource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.\nAbout Resource Innovations\nResource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.\nResource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.\nThe above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.","company":"Resourceinnovations","rawCompany":"resourceinnovations","city":"El Paso","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:18:46.459Z","occupations":[{"code":"17-2199.03","title":"Energy Engineers, Except Wind and Solar","slug":"energy-engineers-except-wind-and-solar"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"13-1199.05","title":"Sustainability Specialists","slug":"sustainability-specialists"}],"industries":[{"code":"221122","title":"Electric Power Distribution","slug":"electric-power-distribution"},{"code":"221118","title":"Other Electric Power Generation","slug":"other-electric-power-generation"},{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Energy Efficiency Program Coordinator","description":"Resource Innovations is on the lookout for an enthusiastic Energy Efficiency Program Coordinator to become a vital part of our expanding team in San Juan, PR. We're in search of a motivated and skilled individual to fill the role of Energy Efficiency Program Coordinator. In this capacity, you will assist LUMA customers interested in applying for program rebates or those who have already submitted applications but need further information.\nAt Resource Innovations (RI), we proudly identify as a women-led energy transformation firm dedicated to making a difference. Leveraging our deep expertise in energy efficiency, we are continuously broadening our range of clean energy solutions to help utilities navigate increasingly intricate and connected challenges. From load flexibility and electrification to carbon reduction, we are at the forefront of driving transformative change.\nDuties and Responsibilities\nProvide support to LUMA customers who are interested in applying for program rebates or who have already applied and seeking additional information.\nTake customer service calls in pursuit of first call resolution while providing an exceptional customer experience.\nCommunicate and coordinate effectively with other departments in servicing customers.\nProvide exceptional customer service and call handling in a customer centric environment.\nProcess applications and maintain electronic and hard copy filing system of applications, rebates and other supporting documents.\nEnter/extract data into/out of program tracking system.\nCompile and assess program data for program reporting purposes.\nSafeguard confidential customer information.\nMay provide peer training to co-workers and job shadowing support as assigned in area of responsibility.\nWilling to support any program within the department as assigned.\nOther duties as assigned.\nRequirements\nCollege degree or 3 years of experience in a customer service or support role\nStrong verbal and written communication\nDetail oriented, sharp memory and accuracy skills\nExperience working with online platforms and/or databases\nProficiency in Microsoft Office programs, specifically Microsoft Word and Excel\nSuperior organizational, prioritization, and attention-to-detail skills are required\nFluency in both Spanish and English is required\nBenefits\nResource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.\nAbout Resource Innovations\nResource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.\nResource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.\nThe above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.","datePosted":"2026-04-12T21:18:46.459Z","dateModified":"2026-04-12T21:18:46.459Z","hiringOrganization":{"@type":"Organization","name":"Resourceinnovations","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"El Paso","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c5cb00b4d23a91f77491db72"},"url":"https://jobsearcher.com/jobs/c5cb00b4d23a91f77491db72"}}