{"schemaVersion":"jobsearcher.job.v1","id":"c5aafdd508b1e03445ae8a54","url":"https://jobsearcher.com/jobs/c5aafdd508b1e03445ae8a54","canonicalUrl":"https://jobsearcher.com/jobs/c5aafdd508b1e03445ae8a54","title":"Manager - Technical Implementation Services","description":"Overview\r\nGranicus transforms the Govtech industry by building, implementing, and maintaining technology that brings governments and their constituents together. We support our customers in meeting community needs and implementing technology in equitable and inclusive ways. Granicus has consistently appeared on the GovTech 100 list and is recognized as a best place to work.\r\nJob Summary\r\nWe are looking for a Manager of Technical Implementation Services to lead the Digital Services Implementation team. This role combines people management, technical workflow management, and implementation consultancy to deliver innovative digital experiences for government agencies worldwide.\r\nResponsibilities\r\nLead a technical team focused on implementation, quality assurance, and solutions architecture to identify opportunities, automate processes, and refine delivery.\r\nServe as an advisor to customers, ensuring the citizen experience remains paramount.\r\nIdentify, develop, and implement innovative solutions that disrupt the market.\r\nContinuously improve digital solution delivery for our growing customer base.\r\nUse data and metrics to identify trends and implement action plans.\r\nHandle written and verbal correspondence with clients, providing escalation support and issue resolution.\r\nChampion agile development practices.\r\nMentor and coach staff.\r\nFind opportunities to scale efficiencies across multiple projects and markets.\r\nAdvocate for best practices and AI development, ensuring long-term value for clients.\r\nOversee execution, delivery, reporting, and contract compliance for digital service implementation projects.\r\nDrive change initiatives to strengthen and expand Implementation Service offerings.\r\nMaintain a proactive, data-driven approach to customer initiatives, anticipating needs and guiding decisions.\r\nDevelop a consultative delivery approach centered on organizational change management.\r\nCollaborate with partner teams to drive business development, provide portfolio guidance, and exceed customer satisfaction targets.\r\nProvide feedback to sales, support, and success during retrospectives to adjust proposals and processes.\r\nScope service offerings for proposals with Implementation Services leadership.\r\nParticipate in client escalation meetings to support junior technical team members.\r\nQualifications\r\nOver 5 years of experience building complex SQL queries.\r\n3-5 years of experience building and utilizing API calls.\r\n7+ years of experience in implementation setup and configuration.\r\nA diverse IT and/or consulting background with knowledge of industry IT trends.\r\nExperience developing and implementing new technical processes for implementation teams.\r\n5+ years as a business analyst and/or project manager on large-scale technology projects.\r\nAttention to detail and forward-thinking execution and forecasting.\r\nPassion for coaching team members in fast-paced, dynamic environments.\r\nExperience building reports and managing team capacity.\r\nExperience as a people manager and hiring manager.\r\nExperience with product management, product development, and SaaS, strongly preferred.\r\nStrong problem-solving skills, technical and relational.\r\nExcellent written and verbal communication and presentation skills.\r\nKnowledge of on-prem or cloud infrastructure a plus.\r\nComfortable navigating undefined processes across multiple delivery teams.\r\nAbility to highlight positives in challenging situations to ensure forward progress.\r\nExperience in upskilling and training employees on new and existing technology.\r\nBA/BS degree or equivalent relevant experience; passion for public sector success and team building.\r\nSecurity Requirements\r\nEligible to obtain and maintain a Canadian Government Secret clearance.\r\nMust successfully complete background investigations, including criminal record checks, credit checks, and security interviews.\r\nMaintain secret-level clearance throughout employment; failure may result in withdrawal of offer or termination.\r\nHandle sensitive and classified information, adhering to confidentiality, privacy, and security policies.\r\nThe Team\r\nWe are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.\r\nAbout the Company\r\nGranicus has served 5,500 government agencies and 300 million citizen subscribers over 25 years, power a distributed Subscriber Network, and provide comprehensive cloud-based solutions for communications, website design, meeting and agenda management, records management, and digital services.\r\nOur Culture\r\nTransparent, inclusive, and safe environment for all employees.\r\nEmployee Resource Groups encourage diverse voices.\r\nEngagement initiatives, including \"Coffee with Mark\" sessions and wellness communities.\r\nJ-18808-Ljbffr","company":"Granicus India","rawCompany":"granicus india","city":"California","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-07-04T01:49:16.509Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager - Technical Implementation Services","description":"Overview\r\nGranicus transforms the Govtech industry by building, implementing, and maintaining technology that brings governments and their constituents together. We support our customers in meeting community needs and implementing technology in equitable and inclusive ways. Granicus has consistently appeared on the GovTech 100 list and is recognized as a best place to work.\r\nJob Summary\r\nWe are looking for a Manager of Technical Implementation Services to lead the Digital Services Implementation team. This role combines people management, technical workflow management, and implementation consultancy to deliver innovative digital experiences for government agencies worldwide.\r\nResponsibilities\r\nLead a technical team focused on implementation, quality assurance, and solutions architecture to identify opportunities, automate processes, and refine delivery.\r\nServe as an advisor to customers, ensuring the citizen experience remains paramount.\r\nIdentify, develop, and implement innovative solutions that disrupt the market.\r\nContinuously improve digital solution delivery for our growing customer base.\r\nUse data and metrics to identify trends and implement action plans.\r\nHandle written and verbal correspondence with clients, providing escalation support and issue resolution.\r\nChampion agile development practices.\r\nMentor and coach staff.\r\nFind opportunities to scale efficiencies across multiple projects and markets.\r\nAdvocate for best practices and AI development, ensuring long-term value for clients.\r\nOversee execution, delivery, reporting, and contract compliance for digital service implementation projects.\r\nDrive change initiatives to strengthen and expand Implementation Service offerings.\r\nMaintain a proactive, data-driven approach to customer initiatives, anticipating needs and guiding decisions.\r\nDevelop a consultative delivery approach centered on organizational change management.\r\nCollaborate with partner teams to drive business development, provide portfolio guidance, and exceed customer satisfaction targets.\r\nProvide feedback to sales, support, and success during retrospectives to adjust proposals and processes.\r\nScope service offerings for proposals with Implementation Services leadership.\r\nParticipate in client escalation meetings to support junior technical team members.\r\nQualifications\r\nOver 5 years of experience building complex SQL queries.\r\n3-5 years of experience building and utilizing API calls.\r\n7+ years of experience in implementation setup and configuration.\r\nA diverse IT and/or consulting background with knowledge of industry IT trends.\r\nExperience developing and implementing new technical processes for implementation teams.\r\n5+ years as a business analyst and/or project manager on large-scale technology projects.\r\nAttention to detail and forward-thinking execution and forecasting.\r\nPassion for coaching team members in fast-paced, dynamic environments.\r\nExperience building reports and managing team capacity.\r\nExperience as a people manager and hiring manager.\r\nExperience with product management, product development, and SaaS, strongly preferred.\r\nStrong problem-solving skills, technical and relational.\r\nExcellent written and verbal communication and presentation skills.\r\nKnowledge of on-prem or cloud infrastructure a plus.\r\nComfortable navigating undefined processes across multiple delivery teams.\r\nAbility to highlight positives in challenging situations to ensure forward progress.\r\nExperience in upskilling and training employees on new and existing technology.\r\nBA/BS degree or equivalent relevant experience; passion for public sector success and team building.\r\nSecurity Requirements\r\nEligible to obtain and maintain a Canadian Government Secret clearance.\r\nMust successfully complete background investigations, including criminal record checks, credit checks, and security interviews.\r\nMaintain secret-level clearance throughout employment; failure may result in withdrawal of offer or termination.\r\nHandle sensitive and classified information, adhering to confidentiality, privacy, and security policies.\r\nThe Team\r\nWe are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.\r\nAbout the Company\r\nGranicus has served 5,500 government agencies and 300 million citizen subscribers over 25 years, power a distributed Subscriber Network, and provide comprehensive cloud-based solutions for communications, website design, meeting and agenda management, records management, and digital services.\r\nOur Culture\r\nTransparent, inclusive, and safe environment for all employees.\r\nEmployee Resource Groups encourage diverse voices.\r\nEngagement initiatives, including \"Coffee with Mark\" sessions and wellness communities.\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T01:49:16.509Z","dateModified":"2026-07-04T01:49:16.509Z","hiringOrganization":{"@type":"Organization","name":"Granicus India","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"California","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c5aafdd508b1e03445ae8a54"},"url":"https://jobsearcher.com/jobs/c5aafdd508b1e03445ae8a54"}}