Assistant Veteran Services Officer

Job SummaryReporting directly to the Veteran Services Officer, responsible for providing a multitude of professional and supportive assistance to veterans, dependents, and survivors.EXAMPLES OF WORK PERFORMEDProvides counseling related to disability and/or pension benefitsConducts initial veteran eligibility assessment, interviews veteran, dependents and/or survivorsReviews and analyzes documentation, determines benefits, establishes, and maintains records of informationPrepares claim forms and assembles required information to establish the validity of a veteran claim under Federal and State statutes Assists with benefit eligibility, descriptions of benefits, and obtaining benefitsAssists with completion of all paperwork of federal and state benefitsAssists with obtaining admission to and treatment in the Department of Veterans Affairs medical facilities, including long-term care facilitiesParticipates in conferences with veterans' organizations and with federal and state offices on matters affecting the welfare of veteran benefits programsMaintains current knowledge of state and federal legislation affecting veteran programsPrepares presentations and assists with community outreachCommunicates frequently with office support staff, other county personnel, department heads, supervisors, external agencies, veterans, and the general publicActs as the liaison between Veterans and the Veterans AdministrationAttends all meetings and trainings, as requiredPerforms special duties as assignedORGANIZATION RELATIONSHIPSReports directly to – Veteran Services OfficerDirect Reports – NoPHYSICAL DEMANDSPosition involves prolonged sitting at a workstation, visual examination of documents, reaching, walking, twisting, bending, standing and occasional lifting/carryingENVIRONMENTAL FACTORSWork is primarily indoors in an air-conditioned environmentTravel between worksites, as requiredVeteran’s appointments may occur in the office or at the veteran’s homeMay require the use of a personal vehicleIRREGULAR HOURSWork outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be requiredEssential personnel in the event of an emergencyRegular attendance is requiredThe above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.Minimum QualificationsHigh school diploma or equivalentTwo (2) years of customer service experienceKnowledge of laws, regulations, and rulings of the United States Department of Veterans AffairsAbility to perform multiple complex tasks simultaneouslyAbility to conduct detailed research involving financial and medical informationWorking knowledge of Microsoft SuiteLICENSES AND CERTIFICATIONSRequired Within Thirty (30) Days Of EmploymentValid driver’s licenseRequired Within Six (6) Months Of EmploymentCertified Veteran Services Officer by the Department of Veteran AffairsAccredited by the Texas Veterans CommissionPreferred QualificationsAssociate degree in a related fieldPrior public sector experience and/or experience working with veteransIn appointing an officer, the Commissioners Court shall give preference to a veteran who qualifies for a veteran's employment preference under Chapter 657 of the Texas Government Code. Chapter 657 details the following individuals qualify for a veteran's employment preference in the following order of priority:(1) a veteran with a disability;(2) a veteran;(3) a veteran's surviving spouse who has not remarried; and(4) an orphan of a veteran if the veteran was killed while on active duty.Bilingual (Spanish)EMPLOYMENT TESTING Employment is contingent on passing any post-offer pre-employment screening as listed below:Criminal background check: YesMotor Vehicle Record check: YesDrug screening: YesPhysical exam: NoPsychological exam: NoAdditional: N/ASUPPLEMENTAL INFORMATIONA Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) calendar days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilcotx.gov/469/Human-Resources.Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.TOBACCO FREE WORKPLACE POLICYWilliamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short- term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.To review our benefit options and associated costs, click here to visit our interactive benefits cost estimator.The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at 512-943-1533.01Do you currently or will you have, a high school diploma or equivalent, by date of hire?YesNo02Do you have at least (2) years of customer service experience?YesNo03Do you have knowledge of laws, regulations, and rulings of the United States Department of Veterans Affairs?YesNo04Do you have working knowledge of Microsoft Office Suite, including Teams?YesNo05Do you currently possess, or have the ability to obtain, a valid driver's license within 30 days of hire?YesNo Required Question