Installations Coordinator

Job DescriptionWe need a systems-minded Service Project Coordinator to take charge of installations happening across the country. Every install - from simple replacements to large-scale rollouts - will flow through you. You'll work directly with contractors, installers, distributors, and internal teams to ensure projects stay on track, communication flows smoothly, and every site is ready to go.This role is all about ownership: managing logistics, resolving issues, holding vendors accountable, and creating repeatable processes to make things run better, faster, and more consistently.Key Performance Objectives1. Coordinate All Installations NationwideAct as the single point of contact for coordinating all customer installations.Manage 10-20 active install projects at any time, occasionally with multiple contractors per site.Communicate project status, contractor progress, and roadblocks clearly with internal stakeholders.Work closely with Sales Order Entry and the Service Manager to stay aligned on priorities and scope.2. Manage Contractor Relationships & AccountabilityCoordinate with installers (typically subcontractors) across various regions.Identify when current contractors don't have full capabilities and assemble teams using multiple vendors (installers, electricians, concrete, etc.).Source and vet new contractors where coverage is thin, including handling quotes, agreements, and onboarding.Proactively follow up to ensure work is completed per expectations - escalate issues when needed.3. Streamline & Improve the Installation ProcessHelp standardize install coordination by refining internal workflows and documentation.Maintain visibility across all moving parts - from installer timelines to customer communications.Build basic tracking systems for contractor performance, coverage gaps, and project status updates.Document what works (and what doesn't) to improve future installations.4. Provide Backup Support to the Service TeamAct as backup to the Parts Administrator and Service Manager during vacations or high-volume periods.What Success Looks LikeAll install activity flows through a single, clearly managed processContractors show up, deliver, and communicate - and if they don't, you know before the customer doesStakeholders don't need to ask where a project stands - they're already in the loopYou've helped replace vendor chaos with a repeatable, transparent systemWhat You BringProven experience coordinating field projects or installs - ideally in construction, facilities, or technical service environmentsComfort working with contractors and installers remotelyStrong ability to juggle multiple active projects without losing track of detailsExcellent written and verbal communication skills - especially when things get trickyConfidence holding vendors accountable while maintaining professional relationshipsFamiliarity with Microsoft Office (Excel, Outlook, Word); ERP or shipping software is a plusBonus: Experience creating or refining internal SOPs, vendor scorecards, or subcontractor agreementsA Good Fit For This Role If You...Love creating order out of chaosThink ahead, follow up, and ask the right questions before problems arise.Can be firm but fair with contractors and vendorsLike running the show behind the scenes - and making the team look great in the processSalary & Benefits:1st shift, M-F role with work-life balanceSalary range $60,000-75,000Annual bonus, based on company performanceHealth (5 options),Vision, and Dental Insurance401K with company matchPTO, Sick Time, Holidays