Producing Supervisor - Collections

At Marine Credit Union (MCU), we are here to advance the lives of people from a place of financial need to a life of ownership and giving back to our communities.MCU is a member‑owned financial cooperative headquartered in La Crosse, Wisconsin, serving more than 70,000 members across Wisconsin, Iowa, and Minnesota. We provide access to quality financial solutions for those who need them most—helping our members move toward stability, ownership, and opportunity.We’re seeking an experienced Collections Team Lead who can balance frontline engagement with strong people leadership to strengthen operational efficiency, improve delinquency management, and enhance the member experience.What You’ll DoThis role is a strategic blend of production and leadership, with 25% of time dedicated to scheduled and blocked phone time to stay connected to member interactions.Phone Engagement (25%)Handle inbound and outbound calls to maintain firsthand insight into member interactionsModel best practices in collections strategy and communicationMaintain call standards aligned with team expectationsQuality & Performance OversightConduct call reviews and account audits for compliance and effectivenessDeliver coaching and feedback based on individual performance metricsMonitor delinquency trends and implement corrective strategiesEmployee DevelopmentCreate and execute development plans to support employee growthIdentify training needs and provide ongoing coaching and supportLeadership & CommunicationLead team meetings and training sessionsClearly communicate expectations and hold team members accountableStay current on industry trends, regulations, and best practicesWhat We’re Looking ForProven experience in collections or call center leadershipStrong analytical skills and attention to detailExcellent communication and interpersonal skillsAbility to coach, mentor, and inspire a teamKnowledge of compliance standards and industry regulationsEducation & ExperienceFour years of Marine Credit Union collections experience requiredExperience with collection laws and regulations (FDCPA, state‑specific compliance)Familiarity with collection software and Microsoft OfficeDemonstrated ability to manage performance, set goals, and drive process improvementsHigh School Diploma or GED requiredWhy Marine Credit Union?✅ Purpose‑driven mission✅ Member‑focused impact✅ Leadership opportunity with hands‑on influence✅ Collaborative, values‑based culture👉 Join Marine Credit Union and help lead work that truly changes lives. Apply today.Marine Credit Union Careers - Producing Supervisor - Collections