{"schemaVersion":"jobsearcher.job.v1","id":"c55dd412ae63eef58fe1429b","url":"https://jobsearcher.com/jobs/c55dd412ae63eef58fe1429b","canonicalUrl":"https://jobsearcher.com/jobs/c55dd412ae63eef58fe1429b","title":"Technical Support Agent","description":"Company Overview\r\nWe are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.\r\nPay: $18.00 per hour\r\nJob description\r\nAbout the Role\r\nJoin Nextlink as a Technical Support Agent, where you'll be the voice of our customer experience and the first line of support for customers using our internet services. You don't need prior call center or ISP experience — we provide full training. If you're tech-savvy, love solving problems, and want a role that builds real networking and troubleshooting skills, this is a great fit.\r\nYou'll help customers with connectivity issues, answer questions about their services, and ensure a smooth, positive experience with every interaction.\r\nWhat You'll Do\r\nDeliver exceptional customer service in every phone, email, chat, or social media interaction.\r\nPerform step-by-step troubleshooting for no-connection, intermittent, slow-speed, or fiber connectivity issues.\r\nCreate and manage customer issue tickets using company support tools.\r\nDiagnose and resolve residential and business customer internet issues.\r\nAssist with plan upgrades/downgrades based on customer needs.\r\nSchedule service appointments for field technicians.\r\nMaintain accurate documentation of customer interactions and solutions.\r\nComplete additional duties as assigned.\r\nWhat You Bring\r\nCuriosity and comfort with internet, Wi-Fi, computers, or basic networking (professional or personal experience).\r\nStrong communication and problem-solving skills.\r\nAbility to stay calm, positive, and customer-focused.\r\nExperience in customer service is a plus — not required.\r\nAbility to sit for extended periods and work in an office environment.\r\nWhy You'll Enjoy Working at Nextlink\r\nFully paid training during your first three weeks at our Fort Worth office\r\nGrowth path into advanced technical support, quality assurance, leadership, training, or field roles\r\nSupportive team environment with leaders focused on developing your skills\r\nBilingual Pay Incentive: Candidates who pass our bilingual assessment will receive an additional $1.00/hour\r\nGreat benefits package including\r\n401(k) + Company Match\r\nHealth, Dental, and Vision insurance\r\nHSA option\r\nLife insurance\r\nPaid time off & parental leave\r\nEmployee discounts\r\nEmployee Assistance Program\r\nReferral bonuses\r\nWork Hours\r\nFull-time, 40 hours per week\r\nStable schedules with opportunities for overtime based on business need\r\nEEO & Workplace Standards\r\nNextlink is an Equal Opportunity Employer. We value diversity and are committed to a workplace free of discrimination and harassment.\r\nWe maintain a drug-free workplace to ensure a safe, productive environment.\r\nJob Type: Full-time\r\nBenefits\r\n401(k)\r\n401(k) matching\r\nDental insurance\r\nEmployee assistance program\r\nEmployee discount\r\nHealth insurance\r\nHealth savings account\r\nLife insurance\r\nPaid time off\r\nParental leave\r\nReferral program\r\nVision insurance\r\nAdditional Pay\r\nA $2.00/hour shift differential is applied to any hours worked after 6:00 PM, any day of the week.\r\nAffirmative Action (AAP/EEO Statement):\r\nNextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.\r\nDrug Free Workplace\r\nNextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.\r\nJ-18808-Ljbffr","company":"Nextlink","rawCompany":"nextlink","city":"Euless","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-12T00:40:54.637Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"}],"industries":[{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"},{"code":"517121","title":"Telecommunications Resellers","slug":"telecommunications-resellers"},{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Agent","description":"Company Overview\r\nWe are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.\r\nPay: $18.00 per hour\r\nJob description\r\nAbout the Role\r\nJoin Nextlink as a Technical Support Agent, where you'll be the voice of our customer experience and the first line of support for customers using our internet services. You don't need prior call center or ISP experience — we provide full training. If you're tech-savvy, love solving problems, and want a role that builds real networking and troubleshooting skills, this is a great fit.\r\nYou'll help customers with connectivity issues, answer questions about their services, and ensure a smooth, positive experience with every interaction.\r\nWhat You'll Do\r\nDeliver exceptional customer service in every phone, email, chat, or social media interaction.\r\nPerform step-by-step troubleshooting for no-connection, intermittent, slow-speed, or fiber connectivity issues.\r\nCreate and manage customer issue tickets using company support tools.\r\nDiagnose and resolve residential and business customer internet issues.\r\nAssist with plan upgrades/downgrades based on customer needs.\r\nSchedule service appointments for field technicians.\r\nMaintain accurate documentation of customer interactions and solutions.\r\nComplete additional duties as assigned.\r\nWhat You Bring\r\nCuriosity and comfort with internet, Wi-Fi, computers, or basic networking (professional or personal experience).\r\nStrong communication and problem-solving skills.\r\nAbility to stay calm, positive, and customer-focused.\r\nExperience in customer service is a plus — not required.\r\nAbility to sit for extended periods and work in an office environment.\r\nWhy You'll Enjoy Working at Nextlink\r\nFully paid training during your first three weeks at our Fort Worth office\r\nGrowth path into advanced technical support, quality assurance, leadership, training, or field roles\r\nSupportive team environment with leaders focused on developing your skills\r\nBilingual Pay Incentive: Candidates who pass our bilingual assessment will receive an additional $1.00/hour\r\nGreat benefits package including\r\n401(k) + Company Match\r\nHealth, Dental, and Vision insurance\r\nHSA option\r\nLife insurance\r\nPaid time off & parental leave\r\nEmployee discounts\r\nEmployee Assistance Program\r\nReferral bonuses\r\nWork Hours\r\nFull-time, 40 hours per week\r\nStable schedules with opportunities for overtime based on business need\r\nEEO & Workplace Standards\r\nNextlink is an Equal Opportunity Employer. We value diversity and are committed to a workplace free of discrimination and harassment.\r\nWe maintain a drug-free workplace to ensure a safe, productive environment.\r\nJob Type: Full-time\r\nBenefits\r\n401(k)\r\n401(k) matching\r\nDental insurance\r\nEmployee assistance program\r\nEmployee discount\r\nHealth insurance\r\nHealth savings account\r\nLife insurance\r\nPaid time off\r\nParental leave\r\nReferral program\r\nVision insurance\r\nAdditional Pay\r\nA $2.00/hour shift differential is applied to any hours worked after 6:00 PM, any day of the week.\r\nAffirmative Action (AAP/EEO Statement):\r\nNextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.\r\nDrug Free Workplace\r\nNextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.\r\nJ-18808-Ljbffr","datePosted":"2026-08-12T00:40:54.637Z","dateModified":"2026-08-12T00:40:54.637Z","hiringOrganization":{"@type":"Organization","name":"Nextlink","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Euless","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c55dd412ae63eef58fe1429b"},"url":"https://jobsearcher.com/jobs/c55dd412ae63eef58fe1429b"}}