Customer Service Representative

This position will support and manage new and existing customer accounts, and function as the customer advocate to deliver on commitments and ensure customer satisfaction. This is a full-time position working Monday through Friday during normal business hours. Strong preference to candidate with military or law enforcement background. Primary Responsibilities Support and manage new and existing customer accounts Function as the customer advocate to deliver on commitments and ensure customer satisfaction Support business development as an internal resource Develop quotes for individuals, dealers, distributors, government agencies and OEM accounts Receive and verify new orders received via email, phone, fax, U.S. postal and website. Enter verified orders into the accounting system and provide the customer an order confirmation. Answer incoming calls and route calls to the appropriate department or personnel Support walk-in customers as needed Required Competencies and Expectations Proficient using Microsoft Office applications Familiarity with military and/or law enforcement gear/equipment Prior relevant work experience preferred Previous military and/or law enforcement experience preferred Steady work history Proficient organizational, communication and interpersonal skills Highly motivated and work well in a fast pace, team oriented environment Detail oriented with a focus on quality and customer satisfaction at all times Fluent speaking, reading and writing in English, and fully capable of following written and verbal instructions Why work with us? Great culture! We are a vibrant, growing company proudly supplying elite military and law enforcement professionals with the most advanced tactical gear and personal protective equipment available. Looking for hardworking individuals who are team-oriented, yet strong and independent thinkers to join our mission supporting the men and women of law enforcement and the armed services who risk everything to protect our lives and our liberty. We offer a great culture, competitive wages, 401K, full medical/dental benefits and PTO. Benefits PTO Health, Dental, Vision, Life, Disability, etc. 401k with Company match Employee Assistance Program Employee Discount Want to know more? Check out our websites: · www.first-spear.com · www.first-spear.tech · www.first-spear.tv FirstSpear is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type: Full-time Pay: $15.00 - $19.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift: 8 hour shift Day shift Education: High school or equivalent (Required) Work Location: In person