Utilities Coordinator

Job Description ABOUT THE ROLEWe're looking for a detail-driven Utilities Coordinator to own and manage utility operations across our 400+ retail locations. This is a high-impact role at the intersection of cost control, vendor management, and operational continuity — touching everything from new store setups and acquisitions to high-bill investigations and provider transitions. The ideal candidate is highly organized, analytically sharp, proficient in Excel, and comfortable managing a large volume of accounts while juggling competing priorities in a fast-moving, growth-oriented environment.KEY RESPONSIBILITIES● Track, audit, and maintain utility accounts across all 400+ locations, ensuring account accuracy and up-to-date status at all times● Monitor utility usage across the portfolio, identify high-bill anomalies, investigate root causes, and coordinate resolution with vendors and field teams● Manage utility setup for new location openings and acquisitions, ensuring services are established prior to activation dates● Coordinate utility deactivations for store closures, relocations, and dispositions in a timely and organized manner● Facilitate utility account transfers when store locations change ownership, operator, or address — ensuring no lapse in service● Manage provider changes across markets, including evaluating available options and coordinating seamless transitions with minimal disruption● Build and maintain strong vendor relationships with utility providers across all operating markets and states● Serve as the primary point of contact for utility-related escalations from field operations, district managers, and corporate leadership● Maintain organized records of all utility accounts, providers, billing history, and status changes across the portfolio● Identify cost-saving opportunities, flag unusual usage trends, and provide regular reporting to leadership on utility spend and status● Partner cross-functionally with real estate, operations, and finance on utility-related matters tied to acquisitions, store moves, and new market entry● Monitor billing cycles to ensure timely payment processing and proactively prevent service interruptions across all locationsQUALIFICATIONS & SKILLS● 2–4 years of experience in utilities management, facilities administration, multi-site operations, or a related field● Experience managing high-volume accounts or vendor relationships across multiple locations preferred● Strong analytical skills with the ability to identify billing discrepancies, usage trends, and cost anomalies● Highly organized and detail-oriented, with the ability to manage a large portfolio of accounts without things slipping● Proficient in Microsoft Excel or similar tools for account tracking, data analysis, and reporting● Strong verbal and written communication skills with experience working directly with external vendors● Ability to manage competing priorities and meet deadlines in a high-volume, fast-moving environment PREFERRED BACKGROUND● Utilities, facilities, or property management background with multi-site exposure● Multi-location retail, restaurant, or telecom operations experience● Experience supporting acquisitions, store relocations, or real estate transitions● Familiarity with utility account management platforms, energy management systems, or CMMS tools● Experience with deregulated energy markets a plus IDEAL CANDIDATE TRAITS● Numbers-minded and cost-conscious — always looking for ways to reduce spend and catch overcharges● Process-driven and documentation-focused — you build systems, not workarounds● Comfortable with ambiguity and able to build structure in an environment where not everything is defined yet● Responsive and reliable — understands that utility issues directly impact store operations and acts with urgency● Strong cross-functional collaborator who can work effectively with field teams, finance, real estate, and executive leadershipCompany DescriptionOver the years, this family owned business has experienced an immense growth and has become a vertically integrated distributor, supplier, and retailer of specialty mobile phones, wireless accessories and full-service Metro By T-Mobile dealer with over 400+ locations in 19+ states.Company DescriptionOver the years, this family owned business has experienced an immense growth and has become a vertically integrated distributor, supplier, and retailer of specialty mobile phones, wireless accessories and full-service Metro By T-Mobile dealer with over 400+ locations in 19+ states.