{"schemaVersion":"jobsearcher.job.v1","id":"c4e9c8f20e14558ca3a2dfe8","url":"https://jobsearcher.com/jobs/c4e9c8f20e14558ca3a2dfe8","canonicalUrl":"https://jobsearcher.com/jobs/c4e9c8f20e14558ca3a2dfe8","title":"Installation Manager","description":"The Role\nYou'll own the physical installation process for all Scotch POS deployments. While our Onboarding team handles client prep and post-install training, you manage the third-party contractors who do on-site hardware installation, network setup, and Level 1 training at liquor stores nationwide.\n\nEarly phase: Weekly travel to train contractors and establish standards\n\nSteady state: 15-25% travel for audits and complex installations, mostly remote oversight\n\nLocation: Denver, CO preferred but open to other U.S. locations\n\nBuild & Manage Contractor Network\n\nRecruit, vet, and onboard installation contractors in key markets\n\nTrain contractors on Scotch POS hardware, networking, and installation standards\n\nManage contractor scheduling, dispatch, and performance\n\nEstablish SLAs, quality metrics, and accountability systems\n\nOwn Installation Process\n\nDesign standardized installation procedures and documentation\n\nConduct remote site readiness assessments (networking, hardware placement)\n\nCreate installation checklists and troubleshooting guides\n\nCoordinate with Onboarding team on client handoffs\n\nRun Priority Support Help Desk\n\nProvide real-time troubleshooting for contractors in the field\n\nTriage issues: resolve remotely or dispatch for remediation\n\nDocument issues and improve training materials\n\nQuality Assurance\n\nMonitor installation quality through client feedback and contractor reporting\n\nConduct audits of completed installations\n\nTrack success rates and client satisfaction metrics\n\nCross-Functional Coordination\n\nPartner with Onboarding, Sales, Customer Success, Product, and Engineering teams\n\nCommunicate installation status and provide field feedback\n\nParticipate in planning for new product launches\n\nTeam Leadership (Required)\n\n5+ years relevant experience, including 2+ years managing direct reports\n\nProven ability to hire, train, and develop high-performing teams\n\nExperience building teams from scratch or scaling them rapidly\n\nContractor Management (Required)\n\n3+ years managing third-party contractors or field service networks\n\nTrack record recruiting and performance-managing contractors\n\nUnderstanding of contractor economics and incentive structures\n\nPOS Technical Expertise (Required)\n\nHands-on experience with POS system installations (this is required)\n\nStrong networking knowledge (WiFi, routers, IP addressing, troubleshooting)\n\nExperience with Android-based systems or mobile hardware\n\nProficient with remote support tools (TeamViewer, LogMeIn, etc.)\n\nOperational Excellence\n\nAbility to manage 90+ concurrent installation projects\n\nExperience creating SOPs, training materials, and troubleshooting guides\n\nTrack record establishing quality standards and monitoring compliance\n\nNice to Have\n\nExperience in retail, convenience, or liquor industry\n\nFamiliarity with Android POS systems (Toast, Square, Clover, Lightspeed)\n\nExperience with field service management software\n\nCompensation & Benefits\n\nBase: $100,000-120,000/year (based on experience)\n\nBonus: Quarterly bonuses tied to installation targets\n\nEquity: Competitive equity package\n\nTravel: All expenses covered\n\nHealthcare: Comprehensive health, dental, vision\n\nPTO: Flexible remote schedule, generous time off\n\nWe are an equal‑opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.\n\n#J-18808-Ljbffr","company":"Scotch","rawCompany":"scotch","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-04-12T19:55:00.784Z","occupations":[{"code":"49-1011.00","title":"First-Line Supervisors of Mechanics, Installers, and Repairers","slug":"first-line-supervisors-of-mechanics-installers-and-repairers"},{"code":"11-9021.00","title":"Construction Managers","slug":"construction-managers"},{"code":"11-9051.00","title":"Food Service Managers","slug":"food-service-managers"}],"industries":[{"code":"238990","title":"All Other Specialty Trade Contractors","slug":"all-other-specialty-trade-contractors"},{"code":"238210","title":"Electrical Contractors and Other Wiring Installation Contractors","slug":"electrical-contractors-and-other-wiring-installation-contractors"},{"code":"238290","title":"Other Building Equipment Contractors","slug":"other-building-equipment-contractors"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Installation Manager","description":"The Role\nYou'll own the physical installation process for all Scotch POS deployments. While our Onboarding team handles client prep and post-install training, you manage the third-party contractors who do on-site hardware installation, network setup, and Level 1 training at liquor stores nationwide.\n\nEarly phase: Weekly travel to train contractors and establish standards\n\nSteady state: 15-25% travel for audits and complex installations, mostly remote oversight\n\nLocation: Denver, CO preferred but open to other U.S. locations\n\nBuild & Manage Contractor Network\n\nRecruit, vet, and onboard installation contractors in key markets\n\nTrain contractors on Scotch POS hardware, networking, and installation standards\n\nManage contractor scheduling, dispatch, and performance\n\nEstablish SLAs, quality metrics, and accountability systems\n\nOwn Installation Process\n\nDesign standardized installation procedures and documentation\n\nConduct remote site readiness assessments (networking, hardware placement)\n\nCreate installation checklists and troubleshooting guides\n\nCoordinate with Onboarding team on client handoffs\n\nRun Priority Support Help Desk\n\nProvide real-time troubleshooting for contractors in the field\n\nTriage issues: resolve remotely or dispatch for remediation\n\nDocument issues and improve training materials\n\nQuality Assurance\n\nMonitor installation quality through client feedback and contractor reporting\n\nConduct audits of completed installations\n\nTrack success rates and client satisfaction metrics\n\nCross-Functional Coordination\n\nPartner with Onboarding, Sales, Customer Success, Product, and Engineering teams\n\nCommunicate installation status and provide field feedback\n\nParticipate in planning for new product launches\n\nTeam Leadership (Required)\n\n5+ years relevant experience, including 2+ years managing direct reports\n\nProven ability to hire, train, and develop high-performing teams\n\nExperience building teams from scratch or scaling them rapidly\n\nContractor Management (Required)\n\n3+ years managing third-party contractors or field service networks\n\nTrack record recruiting and performance-managing contractors\n\nUnderstanding of contractor economics and incentive structures\n\nPOS Technical Expertise (Required)\n\nHands-on experience with POS system installations (this is required)\n\nStrong networking knowledge (WiFi, routers, IP addressing, troubleshooting)\n\nExperience with Android-based systems or mobile hardware\n\nProficient with remote support tools (TeamViewer, LogMeIn, etc.)\n\nOperational Excellence\n\nAbility to manage 90+ concurrent installation projects\n\nExperience creating SOPs, training materials, and troubleshooting guides\n\nTrack record establishing quality standards and monitoring compliance\n\nNice to Have\n\nExperience in retail, convenience, or liquor industry\n\nFamiliarity with Android POS systems (Toast, Square, Clover, Lightspeed)\n\nExperience with field service management software\n\nCompensation & Benefits\n\nBase: $100,000-120,000/year (based on experience)\n\nBonus: Quarterly bonuses tied to installation targets\n\nEquity: Competitive equity package\n\nTravel: All expenses covered\n\nHealthcare: Comprehensive health, dental, vision\n\nPTO: Flexible remote schedule, generous time off\n\nWe are an equal‑opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.\n\n#J-18808-Ljbffr","datePosted":"2026-04-12T19:55:00.784Z","dateModified":"2026-04-12T19:55:00.784Z","hiringOrganization":{"@type":"Organization","name":"Scotch","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c4e9c8f20e14558ca3a2dfe8"},"url":"https://jobsearcher.com/jobs/c4e9c8f20e14558ca3a2dfe8"}}