{"schemaVersion":"jobsearcher.job.v1","id":"c4e8a1d2f5e9e074489bde8b","url":"https://jobsearcher.com/jobs/c4e8a1d2f5e9e074489bde8b","canonicalUrl":"https://jobsearcher.com/jobs/c4e8a1d2f5e9e074489bde8b","title":"Solutions Engineer, ITSM","description":"OverviewAs a Solutions Engineer at Atlassian, you will propel enterprise ITSM initiatives by shaping value-based solutions and guiding complex sales cycles. You will collaborate with enterprise sales teams and partners to map customer needs to Atlassian capabilities, run compelling demonstrations and proofs of concepts, and influence product direction with customer feedback. This role sits at the intersection of technology and business, enabling large-scale service delivery improvements for customers. You join a distributed-first culture that values teamwork and customer obsession, tackling high-impact opportunities across leading enterprises.Compensation / Benefitshealth coveragepaid volunteer dayswellness resourcesengagement with local communityvariety of perks and benefitsequitable compensation programsResponsibilitiesDesign, implement, and optimize ITSM solutions for enterprise customers to improve service delivery and efficiencyCollaborate with cross-functional teams to drive the customer journey and align on outcomesElicit and map client pain points and translate requirements into Atlassian capabilitiesPartner with sales management to align account plans with customer outcomesDeliver engaging presentations, demos, and proofs of concept to customers and prospectsCollaborate with product management to provide customer feedback and influence the product roadmapKey requirements5+ years of pre-sales experience with mid-market/enterprise customersProven track record selling ITSM solutions and delivering value-based outcomesStrong communication and presentation skills across executive and technical audiencesAbility to interpret complex business problems and architect solutions in collaboration with prospects, partners, and salesCustomer-centric mindset with experience building executive relationships and rallying internal teamsComfort working in both business and technical contexts and willingness to learn and adaptcustomer-centric mindsetstrong communication and presentation skillsagility and adaptabilityITSM solutionsvalue-based sellingproofs of concepts (PoCs)","company":"Loom","rawCompany":"loom","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-10-26T13:33:09.036Z","occupations":[{"code":"41-9031.00","title":"Sales Engineers","slug":"sales-engineers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Solutions Engineer, ITSM","description":"OverviewAs a Solutions Engineer at Atlassian, you will propel enterprise ITSM initiatives by shaping value-based solutions and guiding complex sales cycles. You will collaborate with enterprise sales teams and partners to map customer needs to Atlassian capabilities, run compelling demonstrations and proofs of concepts, and influence product direction with customer feedback. This role sits at the intersection of technology and business, enabling large-scale service delivery improvements for customers. You join a distributed-first culture that values teamwork and customer obsession, tackling high-impact opportunities across leading enterprises.Compensation / Benefitshealth coveragepaid volunteer dayswellness resourcesengagement with local communityvariety of perks and benefitsequitable compensation programsResponsibilitiesDesign, implement, and optimize ITSM solutions for enterprise customers to improve service delivery and efficiencyCollaborate with cross-functional teams to drive the customer journey and align on outcomesElicit and map client pain points and translate requirements into Atlassian capabilitiesPartner with sales management to align account plans with customer outcomesDeliver engaging presentations, demos, and proofs of concept to customers and prospectsCollaborate with product management to provide customer feedback and influence the product roadmapKey requirements5+ years of pre-sales experience with mid-market/enterprise customersProven track record selling ITSM solutions and delivering value-based outcomesStrong communication and presentation skills across executive and technical audiencesAbility to interpret complex business problems and architect solutions in collaboration with prospects, partners, and salesCustomer-centric mindset with experience building executive relationships and rallying internal teamsComfort working in both business and technical contexts and willingness to learn and adaptcustomer-centric mindsetstrong communication and presentation skillsagility and adaptabilityITSM solutionsvalue-based sellingproofs of concepts (PoCs)","datePosted":"2026-10-26T13:33:09.036Z","dateModified":"2026-10-26T13:33:09.036Z","hiringOrganization":{"@type":"Organization","name":"Loom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c4e8a1d2f5e9e074489bde8b"},"url":"https://jobsearcher.com/jobs/c4e8a1d2f5e9e074489bde8b"}}