{"schemaVersion":"jobsearcher.job.v1","id":"c4e4e9deced6e22ea27febad","url":"https://jobsearcher.com/jobs/c4e4e9deced6e22ea27febad","canonicalUrl":"https://jobsearcher.com/jobs/c4e4e9deced6e22ea27febad","title":"Program Project Manager","description":"Job Title: Program/Project Manager - InfrastructureLocation: Lehi, UT - hybrid -3daysContractJob Description:SummaryWe are seeking an experienced Program/Project Manager to lead our Infrastructure, Device Discovery, and Service Mapping initiative — a program currently showing signs of schedule and delivery risk. This role requires someone who can run disciplined sprint-based execution and diagnose why the program is behind, correcting course without waiting for permission to raise hard truths.Core ResponsibilitiesDelivery & Planning• Build and maintain a program plan decomposed into two-week sprints, with clear entry/exit criteria per sprint• Own the backlog across two linked workstreams:• Device Discovery — network scanning, endpoint/device inventory reconciliation, CMDB data quality• Service Mapping — dependency mapping of infrastructure to business services, validated against CMDB CI relationships• Facilitate sprint planning, standups, reviews, and retros; ensure velocity and burndown data are real, not theater• Sequence the plan correctly: service mapping accuracy depends on discovery data being clean first — catch this dependency before it causes rework, not after.Risk & Issue Management• Maintain a risk register with owner, trigger condition, and dated mitigation per risk — not a checkbox exercise• Conduct a program health assessment within the first 30 days: identify root causes of current delays (technical, resourcing, vendor, scope, data-quality, or stakeholder-driven) and present findings with a recommended remediation path• Assess whether service maps currently in progress or \"complete\" are being validated by someone with the technical authority to confirm accuracy — a stale or unvalidated service map is a silent risk that won't show up in a status report until an incident exposes it• Escalate blockers early and in writing.Stakeholder & Vendor Management• Manage relationships with infrastructure/network teams, security, application owners (who own the business-service definitions service maps must match), and discovery/mapping tooling vendors• Hold vendors accountable to SOW commitments; identify when a vendor is the source of program risk and bring evidence, not opinionsReporting• Weekly status reporting: what shipped, what slipped, what's at risk, what decision is needed from leadership.Required Qualifications• 5+ years managing technical infrastructure or IT operations programs• Demonstrated experience with network/device discovery and CMDB tooling (ServiceNow Discovery, Lansweeper, Device42, etc. — adjust to your stack)• Working familiarity with service/dependency mapping concepts and at least one mapping tool (ServiceNow Service Mapping, BMC Helix, etc.) — enough to ask the right validation questions of a technical lead, even if not personally building maps• Proven track record correcting a program that was behind schedule or over budget — request a specific example in interview, don't accept a generic claim• Comfortable running Agile/Scrum ceremonies in a 2-week sprint cadence• Strong written communicationPreferred• Hands-on experience building or validating service maps (not just managing the team that does)• Experience with discovery protocols (SNMP, WMI, agent-based discovery)• PMP, CSM, or equivalent certificationKey focus: Looking for a technically strong Infrastructure Program Manager who understands CMDB, Device Discovery, Service Mapping, and can drive a struggling program to successful delivery.","company":"Xyant Services","rawCompany":"xyant services","city":"Lehi","state":"UT","isRemote":false,"isActive":false,"createdAt":"2026-07-11T12:26:51.389Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Project Manager","description":"Job Title: Program/Project Manager - InfrastructureLocation: Lehi, UT - hybrid -3daysContractJob Description:SummaryWe are seeking an experienced Program/Project Manager to lead our Infrastructure, Device Discovery, and Service Mapping initiative — a program currently showing signs of schedule and delivery risk. This role requires someone who can run disciplined sprint-based execution and diagnose why the program is behind, correcting course without waiting for permission to raise hard truths.Core ResponsibilitiesDelivery & Planning• Build and maintain a program plan decomposed into two-week sprints, with clear entry/exit criteria per sprint• Own the backlog across two linked workstreams:• Device Discovery — network scanning, endpoint/device inventory reconciliation, CMDB data quality• Service Mapping — dependency mapping of infrastructure to business services, validated against CMDB CI relationships• Facilitate sprint planning, standups, reviews, and retros; ensure velocity and burndown data are real, not theater• Sequence the plan correctly: service mapping accuracy depends on discovery data being clean first — catch this dependency before it causes rework, not after.Risk & Issue Management• Maintain a risk register with owner, trigger condition, and dated mitigation per risk — not a checkbox exercise• Conduct a program health assessment within the first 30 days: identify root causes of current delays (technical, resourcing, vendor, scope, data-quality, or stakeholder-driven) and present findings with a recommended remediation path• Assess whether service maps currently in progress or \"complete\" are being validated by someone with the technical authority to confirm accuracy — a stale or unvalidated service map is a silent risk that won't show up in a status report until an incident exposes it• Escalate blockers early and in writing.Stakeholder & Vendor Management• Manage relationships with infrastructure/network teams, security, application owners (who own the business-service definitions service maps must match), and discovery/mapping tooling vendors• Hold vendors accountable to SOW commitments; identify when a vendor is the source of program risk and bring evidence, not opinionsReporting• Weekly status reporting: what shipped, what slipped, what's at risk, what decision is needed from leadership.Required Qualifications• 5+ years managing technical infrastructure or IT operations programs• Demonstrated experience with network/device discovery and CMDB tooling (ServiceNow Discovery, Lansweeper, Device42, etc. — adjust to your stack)• Working familiarity with service/dependency mapping concepts and at least one mapping tool (ServiceNow Service Mapping, BMC Helix, etc.) — enough to ask the right validation questions of a technical lead, even if not personally building maps• Proven track record correcting a program that was behind schedule or over budget — request a specific example in interview, don't accept a generic claim• Comfortable running Agile/Scrum ceremonies in a 2-week sprint cadence• Strong written communicationPreferred• Hands-on experience building or validating service maps (not just managing the team that does)• Experience with discovery protocols (SNMP, WMI, agent-based discovery)• PMP, CSM, or equivalent certificationKey focus: Looking for a technically strong Infrastructure Program Manager who understands CMDB, Device Discovery, Service Mapping, and can drive a struggling program to successful delivery.","datePosted":"2026-07-11T12:26:51.389Z","dateModified":"2026-07-11T12:26:51.389Z","hiringOrganization":{"@type":"Organization","name":"Xyant Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lehi","addressRegion":"UT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c4e4e9deced6e22ea27febad"},"url":"https://jobsearcher.com/jobs/c4e4e9deced6e22ea27febad"}}