{"schemaVersion":"jobsearcher.job.v1","id":"c4e0aec6103bb75d4e030f3f","url":"https://jobsearcher.com/jobs/c4e0aec6103bb75d4e030f3f","canonicalUrl":"https://jobsearcher.com/jobs/c4e0aec6103bb75d4e030f3f","title":"Level 2 Systems Engineer","description":"Are you an experienced IT professional looking for a role where no two days are the same, your technical skills are respected, and your work genuinely makes a difference for clients? Do you enjoy solving real-world problems, strengthening security, and working in environments where standards, accountability and continuous improvement actually matter?\nIf so, ET&T may be the right next step in your career.\nWHY WORK FOR US?\nWe are a 57 year old, 3rd generation family run business providing technology solutions to small and medium organizations across Pennsylvania. We pride ourselves on being a long-term partner to our clients – not just a help desk.\nOur team supports organizations across state and local government, nonprofits, and professional services, delivering managed IT services, cybersecurity, business communications, and structured cabling solutions. We invest heavily in doing things the right way: documented standards, secure configurations, and proactive maintenance—not shortcuts.\nYou’ll work alongside tenured, collaborative team members that value professionalism, curiosity, and accountability.\nPRIMARY RELATIONSHIPS:\nInternal Department / Teams: IT Service\nExternal Relationships: Clients & Vendors\nReports to: Service Manager\nDESCRIPTION:\nAs a Level 2 Systems Engineer, you will play a critical role in maintaining, securing, and improving client IT environments. This is a hands-on, execution-focused position ideal for someone with intermediate to advanced technical experience who enjoys variety, problem-solving, and working across multiple environments.\nYou will support day-to-day operations, handle escalations, execute security and remediation initiatives, and assist with proactive standardization efforts—both remotely and on-site. While this role does not own architectural standards or long-term strategy, it is essential to executing those standards consistently and effectively.\nIf you thrive in environments where expectations are clear, security is taken seriously, and your technical judgment is valued, you’ll be successful here.\nResponsibilities:\nPerform scheduled on-site visits and remote work to support client environments, execute remediation, and deliver customer service aligned with ET&T standards.\nRespond to service requests and escalations – including, but not limited to, the troubleshooting of workstation, server, network, and connectivity issues - resolving issues within SLAs and escalating when appropriate.\nServe as an escalation point for Level 1 technicians and execute delegated tasks from senior engineers and project teams.\nInstall, configure, and troubleshoot network infrastructure (switches and wireless access points) up to an intermediate level.\nManage and monitor Microsoft 365 security hygiene, including executing Microsoft Secure Score remediation tasks.\nAssist with security incident response activities, including malware remediation, endpoint isolation, and execution of predefined incident response steps.\nExecute vulnerability scans and perform/coordinate remediation of identified findings within defined scope.\nInstall, configure, troubleshoot and audit firewall configurations, including firmware updates and basic rule validation under approved standards.\nProvide basic support for virtualization platforms, including VM-level troubleshooting and validation of backups and snapshots.\nExecute endpoint imaging, deployment, and replacement activities\nMaintain accurate hardware and asset inventory, validating deployed devices against monitoring and security tools.\nProvide end-user guidance and training on supported systems and applications as needed.\nSupport industry-specific and common line-of-business applications, including QuickBooks and similar platforms.\nCoordinate with third-party vendors to troubleshoot and resolve issues on behalf of ET&T clients, maintaining clear communication and documentation throughout the process.\nRequirements:\nAbility to manage multiple priorities, meet deadlines, and communicate clearly with customers and internal teams when timelines or scope shift.\nDemonstrated ability to troubleshoot independently, leverage documentation and known solutions, and escalate appropriately when issues exceed Level 2 scope.\nStrong verbal and written communication skills, including clear ticket updates, visit summaries, and technical notes.\nConsistent attention to detail, particularly when following standards, executing remediation tasks, and documenting work performed.\nProfessional demeanor and reliability when working on-site at client locations.\nReliable transportation and ability to lift up to 50 lbs as required for field work.\nAbility to pass a background check.\nTechnical Skills\nHands-on experience supporting Windows Server environments (2016+), including core services, authentication, and file services in single and multi-site environments.\nStrong working knowledge of Microsoft 365, including Exchange Online administration, security & access controls, Intune deployment, and advanced endpoint troubleshooting.\nExperience with virtualization platforms such as Hyper-V and VMware.\nIntermediate to advanced experience configuring and troubleshooting routers, switches, and firewalls; experience with SonicWall preferred.\nAbility to configure and troubleshoot remote access technologies, including VPN and Remote Desktop.\nSolid understanding of identity and access management, including Active Directory, DNS, DHCP, file share permissions, group-based access, and directory hygiene.\nExperience executing security response and remediation, including malware, phishing, ransomware, vulnerability remediation, and patch management.\nConfident use of RMM and PSA platforms (e.g., ConnectWise RMM, Automate, Datto RMM).\nExperience using documentation platforms such as IT Glue or Passportal to record configurations and work performed.\nWorking knowledge of Powershell for troubleshooting or automation is a plus.\nThis role is a great fit for someone who enjoys execution, problem-solving, and working within defined standards. It is not a fit for someone seeking a purely architectural, leadership, or research-focused position.\nJob Type: Full-time\nPay: $65,000.00 - $85,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nHealth insurance\nPaid time off\nWork Location: In person","company":"Ett","rawCompany":"ett","city":"Bethlehem","state":"PA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:58:59.094Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Level 2 Systems Engineer","description":"Are you an experienced IT professional looking for a role where no two days are the same, your technical skills are respected, and your work genuinely makes a difference for clients? Do you enjoy solving real-world problems, strengthening security, and working in environments where standards, accountability and continuous improvement actually matter?\nIf so, ET&T may be the right next step in your career.\nWHY WORK FOR US?\nWe are a 57 year old, 3rd generation family run business providing technology solutions to small and medium organizations across Pennsylvania. We pride ourselves on being a long-term partner to our clients – not just a help desk.\nOur team supports organizations across state and local government, nonprofits, and professional services, delivering managed IT services, cybersecurity, business communications, and structured cabling solutions. We invest heavily in doing things the right way: documented standards, secure configurations, and proactive maintenance—not shortcuts.\nYou’ll work alongside tenured, collaborative team members that value professionalism, curiosity, and accountability.\nPRIMARY RELATIONSHIPS:\nInternal Department / Teams: IT Service\nExternal Relationships: Clients & Vendors\nReports to: Service Manager\nDESCRIPTION:\nAs a Level 2 Systems Engineer, you will play a critical role in maintaining, securing, and improving client IT environments. This is a hands-on, execution-focused position ideal for someone with intermediate to advanced technical experience who enjoys variety, problem-solving, and working across multiple environments.\nYou will support day-to-day operations, handle escalations, execute security and remediation initiatives, and assist with proactive standardization efforts—both remotely and on-site. While this role does not own architectural standards or long-term strategy, it is essential to executing those standards consistently and effectively.\nIf you thrive in environments where expectations are clear, security is taken seriously, and your technical judgment is valued, you’ll be successful here.\nResponsibilities:\nPerform scheduled on-site visits and remote work to support client environments, execute remediation, and deliver customer service aligned with ET&T standards.\nRespond to service requests and escalations – including, but not limited to, the troubleshooting of workstation, server, network, and connectivity issues - resolving issues within SLAs and escalating when appropriate.\nServe as an escalation point for Level 1 technicians and execute delegated tasks from senior engineers and project teams.\nInstall, configure, and troubleshoot network infrastructure (switches and wireless access points) up to an intermediate level.\nManage and monitor Microsoft 365 security hygiene, including executing Microsoft Secure Score remediation tasks.\nAssist with security incident response activities, including malware remediation, endpoint isolation, and execution of predefined incident response steps.\nExecute vulnerability scans and perform/coordinate remediation of identified findings within defined scope.\nInstall, configure, troubleshoot and audit firewall configurations, including firmware updates and basic rule validation under approved standards.\nProvide basic support for virtualization platforms, including VM-level troubleshooting and validation of backups and snapshots.\nExecute endpoint imaging, deployment, and replacement activities\nMaintain accurate hardware and asset inventory, validating deployed devices against monitoring and security tools.\nProvide end-user guidance and training on supported systems and applications as needed.\nSupport industry-specific and common line-of-business applications, including QuickBooks and similar platforms.\nCoordinate with third-party vendors to troubleshoot and resolve issues on behalf of ET&T clients, maintaining clear communication and documentation throughout the process.\nRequirements:\nAbility to manage multiple priorities, meet deadlines, and communicate clearly with customers and internal teams when timelines or scope shift.\nDemonstrated ability to troubleshoot independently, leverage documentation and known solutions, and escalate appropriately when issues exceed Level 2 scope.\nStrong verbal and written communication skills, including clear ticket updates, visit summaries, and technical notes.\nConsistent attention to detail, particularly when following standards, executing remediation tasks, and documenting work performed.\nProfessional demeanor and reliability when working on-site at client locations.\nReliable transportation and ability to lift up to 50 lbs as required for field work.\nAbility to pass a background check.\nTechnical Skills\nHands-on experience supporting Windows Server environments (2016+), including core services, authentication, and file services in single and multi-site environments.\nStrong working knowledge of Microsoft 365, including Exchange Online administration, security & access controls, Intune deployment, and advanced endpoint troubleshooting.\nExperience with virtualization platforms such as Hyper-V and VMware.\nIntermediate to advanced experience configuring and troubleshooting routers, switches, and firewalls; experience with SonicWall preferred.\nAbility to configure and troubleshoot remote access technologies, including VPN and Remote Desktop.\nSolid understanding of identity and access management, including Active Directory, DNS, DHCP, file share permissions, group-based access, and directory hygiene.\nExperience executing security response and remediation, including malware, phishing, ransomware, vulnerability remediation, and patch management.\nConfident use of RMM and PSA platforms (e.g., ConnectWise RMM, Automate, Datto RMM).\nExperience using documentation platforms such as IT Glue or Passportal to record configurations and work performed.\nWorking knowledge of Powershell for troubleshooting or automation is a plus.\nThis role is a great fit for someone who enjoys execution, problem-solving, and working within defined standards. It is not a fit for someone seeking a purely architectural, leadership, or research-focused position.\nJob Type: Full-time\nPay: $65,000.00 - $85,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nHealth insurance\nPaid time off\nWork Location: In person","datePosted":"2026-04-14T10:58:59.094Z","dateModified":"2026-04-14T10:58:59.094Z","hiringOrganization":{"@type":"Organization","name":"Ett","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bethlehem","addressRegion":"PA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c4e0aec6103bb75d4e030f3f"},"url":"https://jobsearcher.com/jobs/c4e0aec6103bb75d4e030f3f"}}