{"schemaVersion":"jobsearcher.job.v1","id":"c4ddd0585cbc9f56f1ab2ea9","url":"https://jobsearcher.com/jobs/c4ddd0585cbc9f56f1ab2ea9","canonicalUrl":"https://jobsearcher.com/jobs/c4ddd0585cbc9f56f1ab2ea9","title":"Technical Support Engineer","description":"At PennEngineering, we innovate and collaborate to make the world a better place. You can contribute to work that matters with a company where diversity, equity and belonging are shared values. We're committed to fostering an environment for every employee that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.\n\nPennEngineering is seeking a mechanically minded Technical Support Engineer to join our Danboro, PA team and serve as a trusted technical resource for customers, distributors, and engineering representatives worldwide. In this role, you will provide expert guidance on PEM® products and fastening solutions, diagnose application issues, and recommend optimized solutions. You will also work closely with our Application Engineering, Quality, and Manufacturing teams on failure analysis, custom designs, and technical documentation.\n\nPennEngineering is seeking a motivated individual to join our Danboro, PA team. As the Technical Support Engineer at PennEngineering, you will collaborate with teams that do truly amazing things.\n\nJoin us as we build the future in Manufacturing and Engineering!\n\nPERKS AND BENEFITS:\n\nMedical & Employer Paid: Dental and Vision\nParental Leave\n401k and Employer Match\nPaid time off and holidays\nTuition reimbursement\nPaid On the Job Training\nPerformance incentive bonuses\nCommunity Volunteering\nTalent Referral Bonus Program\nEmployee Centric Culture\n\nWHAT YOU WILL DO:\n\nProvide technical guidance on PEM® products and fastening solutions via phone, email, web inquiries, and live chat.\nAnalyze customer applications to diagnose root causes of issues, propose alternatives, and recommend optimized solutions.\nAddress inquiries on raw materials, plating, Mil-Specs, thread locking, and other technical standards.\nSupport product application troubleshooting for global customers, distributors, and engineering reps.\nCoordinate with Application Engineering, Product Design, Quality, and Manufacturing teams to solve complex application challenges.\nSupport product costing, special designs, and tooling recommendations for custom applications.\nConduct failure analysis and support investigations of customer complaints and returns.\nCollaborate with engineering labs for product testing, sample installations, and reporting.\nCreate and maintain technical documentation, FAQs, and knowledge base articles based on recurring customer issues and trends.\nReview and edit technical publications, bulletins, and design guides for accuracy and usability.\nMaintain organized records of customer prints, technical correspondence, and cross-references in internal systems.\nAll other duties as assigned.\n\n#LI-BS1\n\nRequirements:\n\nWHAT WE ARE LOOKING FOR:\n\nBachelor's degree in Mechanical Engineering or a closely related engineering field.\nStrong mechanical aptitude with a problem-solving mindset and a desire to grow into advanced engineering roles.\nDemonstrated ability to learn technical products and apply engineering principles in a customer-facing environment.\nProficient in Microsoft Office Suite and comfortable using ERP/CRM systems.\nStrong verbal and written communication skills with a customer-oriented approach.\nAbility to work independently with minimal supervision while managing multiple tasks.\nHands-on experience with mechanical testing, design software (SolidWorks or equivalent), or manufacturing processes is a plus.\nParticipation in technical seminars, trade exhibitions, or continuing education programs is highly desirable.\n\nOur commitment to Diversity, Equity and Belonging (DEB) endeavors to create a safe space for all employees and customers, regardless of age, race, sex, gender identity, national origin, or religion. We lift up voices and opinions by creating a respectful work environment where difference is valued, and we are doing our part to build towards a greater society where diverse points of view are celebrated.\n\nCompensation: $60,000-$90,000","company":"Penn Engineering","rawCompany":"penn engineering","city":"Doylestown","state":"PA","isRemote":false,"isActive":false,"createdAt":"2026-10-09T11:27:26.238Z","occupations":[{"code":"17-3027.00","title":"Mechanical Engineering Technologists and Technicians","slug":"mechanical-engineering-technologists-and-technicians"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"17-2141.00","title":"Mechanical Engineers","slug":"mechanical-engineers"}],"industries":[{"code":"332722","title":"Bolt, Nut, Screw, Rivet, and Washer Manufacturing","slug":"bolt-nut-screw-rivet-and-washer-manufacturing"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"339940","title":"Office Supplies (except Paper) Manufacturing","slug":"office-supplies-except-paper-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"At PennEngineering, we innovate and collaborate to make the world a better place. You can contribute to work that matters with a company where diversity, equity and belonging are shared values. We're committed to fostering an environment for every employee that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.\n\nPennEngineering is seeking a mechanically minded Technical Support Engineer to join our Danboro, PA team and serve as a trusted technical resource for customers, distributors, and engineering representatives worldwide. In this role, you will provide expert guidance on PEM® products and fastening solutions, diagnose application issues, and recommend optimized solutions. You will also work closely with our Application Engineering, Quality, and Manufacturing teams on failure analysis, custom designs, and technical documentation.\n\nPennEngineering is seeking a motivated individual to join our Danboro, PA team. As the Technical Support Engineer at PennEngineering, you will collaborate with teams that do truly amazing things.\n\nJoin us as we build the future in Manufacturing and Engineering!\n\nPERKS AND BENEFITS:\n\nMedical & Employer Paid: Dental and Vision\nParental Leave\n401k and Employer Match\nPaid time off and holidays\nTuition reimbursement\nPaid On the Job Training\nPerformance incentive bonuses\nCommunity Volunteering\nTalent Referral Bonus Program\nEmployee Centric Culture\n\nWHAT YOU WILL DO:\n\nProvide technical guidance on PEM® products and fastening solutions via phone, email, web inquiries, and live chat.\nAnalyze customer applications to diagnose root causes of issues, propose alternatives, and recommend optimized solutions.\nAddress inquiries on raw materials, plating, Mil-Specs, thread locking, and other technical standards.\nSupport product application troubleshooting for global customers, distributors, and engineering reps.\nCoordinate with Application Engineering, Product Design, Quality, and Manufacturing teams to solve complex application challenges.\nSupport product costing, special designs, and tooling recommendations for custom applications.\nConduct failure analysis and support investigations of customer complaints and returns.\nCollaborate with engineering labs for product testing, sample installations, and reporting.\nCreate and maintain technical documentation, FAQs, and knowledge base articles based on recurring customer issues and trends.\nReview and edit technical publications, bulletins, and design guides for accuracy and usability.\nMaintain organized records of customer prints, technical correspondence, and cross-references in internal systems.\nAll other duties as assigned.\n\n#LI-BS1\n\nRequirements:\n\nWHAT WE ARE LOOKING FOR:\n\nBachelor's degree in Mechanical Engineering or a closely related engineering field.\nStrong mechanical aptitude with a problem-solving mindset and a desire to grow into advanced engineering roles.\nDemonstrated ability to learn technical products and apply engineering principles in a customer-facing environment.\nProficient in Microsoft Office Suite and comfortable using ERP/CRM systems.\nStrong verbal and written communication skills with a customer-oriented approach.\nAbility to work independently with minimal supervision while managing multiple tasks.\nHands-on experience with mechanical testing, design software (SolidWorks or equivalent), or manufacturing processes is a plus.\nParticipation in technical seminars, trade exhibitions, or continuing education programs is highly desirable.\n\nOur commitment to Diversity, Equity and Belonging (DEB) endeavors to create a safe space for all employees and customers, regardless of age, race, sex, gender identity, national origin, or religion. We lift up voices and opinions by creating a respectful work environment where difference is valued, and we are doing our part to build towards a greater society where diverse points of view are celebrated.\n\nCompensation: $60,000-$90,000","datePosted":"2026-10-09T11:27:26.238Z","dateModified":"2026-10-09T11:27:26.238Z","hiringOrganization":{"@type":"Organization","name":"Penn Engineering","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Doylestown","addressRegion":"PA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c4ddd0585cbc9f56f1ab2ea9"},"url":"https://jobsearcher.com/jobs/c4ddd0585cbc9f56f1ab2ea9"}}