{"schemaVersion":"jobsearcher.job.v1","id":"c4d312b9560f03bba10abfcb","url":"https://jobsearcher.com/jobs/c4d312b9560f03bba10abfcb","canonicalUrl":"https://jobsearcher.com/jobs/c4d312b9560f03bba10abfcb","title":"IT Operations Engineer","description":"Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\r\nOpportunity\r\nAt Intercom, the IT Operations team is dedicated to delivering a five-star IT experience, ensuring our employees have efficient, reliable and productive support. Our team plays a crucial role in maintaining a seamless workplace IT experience, supporting Audio & Video conferencing systems, troubleshooting hardware, software and third-party tools and managing user access, provisioning and security. This role goes beyond traditional IT support — we oversee a complex stack of applications and integrations, continuously refining processes to enhance efficiency and security. We take a proactive approach to automation, leveraging low/no-code platforms and scripting to reduce manual effort and scale our impact. As an IT Operations Engineer, you will be at the forefront of technical support and automation, ensuring our IT infrastructure remains robust and adaptable. You will work closely with cross-functional teams to improve processes, drive operational excellence and contribute to the evolution of IT at Intercom. Our team is highly collaborative, constantly pushing the bar for excellence and seizing every opportunity to improve the tech experience for our employees. This role currently requires four days in-office per week.\r\nWhat will I be doing?\r\nProvide help desk support to internal employees.\r\nOwn account provisioning and deprovisioning, onboarding and offboarding processes and the maintenance of our application stack and integrations.\r\nIdentify and solve automation and integration challenges at the team, organizational and business levels.\r\nWork extensively with Jamf, Okta, Intune, Oomnitza and GitHub, contributing ideas for management, organisation and basic troubleshooting.\r\nMaintain and enrich our knowledge base with documentation to support end users and enhance our AI-driven help desk.\r\nContribute to cycle planning, align with broader team programs and effectively manage your work and projects.\r\nParticipate in high-impact, cross-functional projects that drive business and operational improvements.\r\nProvide support for AV equipment across meeting rooms and event space; set up and run internal company events.\r\nUser hardware setup and provisioning – Apple, Windows, etc.\r\nWhat skills do I need?\r\nA passion for systems, automation and continuous skill development in a fast-paced environment.\r\nA college-level degree in a relevant field or equivalent experience.\r\nJAMF and Okta Admin certification or equivalent hands-on experience.\r\nExperience building automations leveraging third-party APIs through low/no-code platforms.\r\nBasic scripting proficiency.\r\nAbility to troubleshoot and resolve hardware and software issues while implementing/documenting solutions to prevent recurrence.\r\nExperience managing productivity and communication applications (e.g., Google Workspace) and the ability to train employees in their use.\r\nExperience with tracking hardware via an asset management tool (Oomnitza, Jira, etc).\r\nExperience with AV and video conferencing systems, including Google Meet, TVs, projectors, speakers, microphones and cameras across office spaces.\r\nA strong passion for technology, eagerness to learn and a drive to continuously improve.\r\nRelevant certifications (A+, Network+, AWS certs, Google Admin, etc…)\r\nProgramming language proficiency, e.g. Ruby, Python, Perl, etc. (the language does not have to be one we use).\r\nCloud-heavy IT infrastructure experience.\r\nExperience with Office Buildouts.\r\nBenefits\r\nCompetitive salary and meaningful equity.\r\nComprehensive medical, dental, and vision coverage.\r\nRegular compensation reviews – great work is rewarded.\r\nFlexible paid time off policy.\r\nPaid parental leave program.\r\n401(k) plan & match.\r\nIn-office bicycle storage.\r\nFun events for Intercomrades, friends and family.\r\nPolicies\r\nIntercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.\r\nIntercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\r\nIs this role not quite what you're looking for? Join our Talent Community to stay connected with us.\r\nHow to Apply\r\nInterested in this position? Please submit your resume and cover letter through the application portal.\r\nMark43 250 Hudson St, New York, NY 10013, USA\r\nJ-18808-Ljbffr","company":"Techbrains","rawCompany":"techbrains","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-09T09:08:26.339Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Operations Engineer","description":"Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.\r\nOpportunity\r\nAt Intercom, the IT Operations team is dedicated to delivering a five-star IT experience, ensuring our employees have efficient, reliable and productive support. Our team plays a crucial role in maintaining a seamless workplace IT experience, supporting Audio & Video conferencing systems, troubleshooting hardware, software and third-party tools and managing user access, provisioning and security. This role goes beyond traditional IT support — we oversee a complex stack of applications and integrations, continuously refining processes to enhance efficiency and security. We take a proactive approach to automation, leveraging low/no-code platforms and scripting to reduce manual effort and scale our impact. As an IT Operations Engineer, you will be at the forefront of technical support and automation, ensuring our IT infrastructure remains robust and adaptable. You will work closely with cross-functional teams to improve processes, drive operational excellence and contribute to the evolution of IT at Intercom. Our team is highly collaborative, constantly pushing the bar for excellence and seizing every opportunity to improve the tech experience for our employees. This role currently requires four days in-office per week.\r\nWhat will I be doing?\r\nProvide help desk support to internal employees.\r\nOwn account provisioning and deprovisioning, onboarding and offboarding processes and the maintenance of our application stack and integrations.\r\nIdentify and solve automation and integration challenges at the team, organizational and business levels.\r\nWork extensively with Jamf, Okta, Intune, Oomnitza and GitHub, contributing ideas for management, organisation and basic troubleshooting.\r\nMaintain and enrich our knowledge base with documentation to support end users and enhance our AI-driven help desk.\r\nContribute to cycle planning, align with broader team programs and effectively manage your work and projects.\r\nParticipate in high-impact, cross-functional projects that drive business and operational improvements.\r\nProvide support for AV equipment across meeting rooms and event space; set up and run internal company events.\r\nUser hardware setup and provisioning – Apple, Windows, etc.\r\nWhat skills do I need?\r\nA passion for systems, automation and continuous skill development in a fast-paced environment.\r\nA college-level degree in a relevant field or equivalent experience.\r\nJAMF and Okta Admin certification or equivalent hands-on experience.\r\nExperience building automations leveraging third-party APIs through low/no-code platforms.\r\nBasic scripting proficiency.\r\nAbility to troubleshoot and resolve hardware and software issues while implementing/documenting solutions to prevent recurrence.\r\nExperience managing productivity and communication applications (e.g., Google Workspace) and the ability to train employees in their use.\r\nExperience with tracking hardware via an asset management tool (Oomnitza, Jira, etc).\r\nExperience with AV and video conferencing systems, including Google Meet, TVs, projectors, speakers, microphones and cameras across office spaces.\r\nA strong passion for technology, eagerness to learn and a drive to continuously improve.\r\nRelevant certifications (A+, Network+, AWS certs, Google Admin, etc…)\r\nProgramming language proficiency, e.g. Ruby, Python, Perl, etc. (the language does not have to be one we use).\r\nCloud-heavy IT infrastructure experience.\r\nExperience with Office Buildouts.\r\nBenefits\r\nCompetitive salary and meaningful equity.\r\nComprehensive medical, dental, and vision coverage.\r\nRegular compensation reviews – great work is rewarded.\r\nFlexible paid time off policy.\r\nPaid parental leave program.\r\n401(k) plan & match.\r\nIn-office bicycle storage.\r\nFun events for Intercomrades, friends and family.\r\nPolicies\r\nIntercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.\r\nIntercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\r\nIs this role not quite what you're looking for? Join our Talent Community to stay connected with us.\r\nHow to Apply\r\nInterested in this position? Please submit your resume and cover letter through the application portal.\r\nMark43 250 Hudson St, New York, NY 10013, USA\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T09:08:26.339Z","dateModified":"2026-04-09T09:08:26.339Z","hiringOrganization":{"@type":"Organization","name":"Techbrains","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c4d312b9560f03bba10abfcb"},"url":"https://jobsearcher.com/jobs/c4d312b9560f03bba10abfcb"}}