Front Office Supervisor, (Full Time)

Main Duties And ResponsibilitiesResponsible for a warm reception to our guests while ensuring they are satisfied, assisted and guided throughout their stay, exceeding their expectationsPrepares & Checks on Guest needs prior to arrival, including amenity delivery, IRD, HSK and Room Readiness.Special attention, preparation for VIP arrivalsMeets, greets & escorts (VIP) Guests to their roomAttends promptly to guests' inquiries and assists them with their needs during their stayCoordinating Guest Preferences & proceeds w/ guests profile update accordinglyGuest Complaint handling, provides immediate and effective solutions, PRIDE report follow upResponsible for assisting in the day to day running of the hotel in all front of the house departments according to the Company policies, standard and procedures, maintaining high standards at all timesEnsures that Guest Service Agents are following the LQA/Forbes standards and completing their checklistsEnsures posting accuracy within the Front DeskChecks on rate code accuracy & correct posting of package creditsMakes sure that 3rd party bookings are routed correctlyResponsible for daily Credit ReportMonitors Check Outs in a timely manner and communicates all relevant information with Housekeeping immediatelyTrains GSA new hires on Front Office Tasks and ResponsibilitiesTrains Front Office Team on new SOP’s and toolsCreates new SOP’sSchedules and monitors Team member’s lunch breaksPromotes internal outlets and activities organized by the hotelAll Concierge related tasks, as restaurant recommendation & bookings, such as other activitiesWorks close with FO Mgrs.& Director of Rooms, ensures that a proper handover is provided on a daily basisWorks close with the Reservations Team, in order to get all guest relevant information and communicates correctly to the rest of the TeamPerforms as Rooms Controller when business level requiresResponsible for weekly inventory of Front Office SuppliesEnsures guests privacy and confidentiality, complies with GDPRAnalyses customer feedback and suggests strategies to continuously improve overall ratingBids a warm and friendly farewell to departing guests / VIPs and recap on their stayUse utilities and resources in a responsible manner to control wastage.Communicate relevant information to the department, your line manager and across departments, as appropriate.Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.Attend learning and development courses and complete eLearning modules, as required.