Growth Account Manager - Sales

Growth Account ManagerThis is an in-office position (Monday-Friday) in our Greenwood Village, CO.Base salary is $45K + uncapped commissionsWhat you get to do!You serve as an advisor and SumUp brand ambassador to our merchantsHave a proven track record to mentor, empower and educate merchants on our suite of products and the value they bring to the merchant’s businessYou thoroughly understand our expansive technology behind the products that empower millions of merchants every day, as well as understand competing products offered in the marketplaceConsistently meet and exceed success metrics, including revenue and retention Able to connect with our customers through phone, email, and chat to ensure their satisfaction and utilization of their current SumUp productsResearch and resolve any simple inquiries and issues that are brought to your attention when speaking to merchantsIdentify opportunities for merchants to consume additional products and servicesSuccessfully upsell merchants with additional products that will help fuel growth to their business and properly manage the entire sales cycle within our Salesforce systemYou contribute to the scalability by continuously optimizing processes and help to create new content for our support and Account Management experienceExpand your knowledge about the payments industry, as you closely work together with other departments within the company, such as Marketing,Save Desk, CX, Product, Sales, Logistics, and Risk & ComplianceHelp report on any themed merchant issues or opportunities with our productsContinuously identify and recommend areas to improve efficiency to leadership and assist global teams with their potential launches of upsell activitiesYou’ll be great for this role if...Have 1-3 years+ previous experience in customer success, sales, account management, relationship/partner management or client services (SMB)Strong desire to achieve top results with a personable, positive “can-do” demeanor with a consistent record of success in a sales environment.You’re curious, patient and persistent to solve issuesYou love to help, support, and solve problems for merchants and have a positive work attitudeFocused, reliable self-starter with ability to prioritize effectivelyYou have significant Salesforce experience - specifically with SF case managementExcellent written/verbal communication skills in English, and Bilingual (Spanish) is a plusWant to be in the office Mon - Fri 🥳You’re organized and keep a cool head even in any potential stressful situationsYou’re able to appropriately manage multiple tasks with varying levels of complexity and priorityYou’re comfortable using a smartphone, tablet and computerYou love to communicate while being empathetic, concise, and patient with our customersYou are able to multitask and prioritize responsibilitiesA love for small business and merchant successWhat you will love about SumUp?22 days vacation days and 8 sick days plus 11 paid holidaysYou get your Birthday 🎂 Off!Be part of a welcoming community of more than 2,000 people from over 52 nationalitiesStartup environment and small, cross-functional teams50% employer-paid Medical, Dental, Vision Insurance and company-paid life insuranceFSA & 401K Retirement Plan (up to 3.5% employer matching when you elect to contribute up to 6%)Paid vacation, sick days, and holidays immediately available upon hireOngoing access to professional development tools, job training, and industry conferencesFree on-site refreshments, snacks (fruits, cereals, nuts, etc.), and team mealsFun company outings, team events, birthday lunches, yoga, happy hours, hikes, etc.SumUp encourages you to apply even if you don’t meet all requirements for the position. SumUp believes in supporting candidates and employees throughout their career journey so we encourage you to apply. SumUp is committed to a diverse, equitable and inclusive workplace.SumUp is committed to fair and equitable compensation practices. The salary for this position is $21.63 (45k annually) + monthly bonus commissions opportunity (uncapped) ~ OTE for Account Managers at Quota = $60k+About SumUpSmall business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.SumUp will not accept unsolicited resumes from any source other than directly from a candidate.#SumUpUSA