Customer Support Technician I

Salary : $46,728.00 - $74,765.00 AnnuallyLocation : Pinellas County, FLJob Type: Full TimeJob Number: 202600020Bureau: Information Technology BureauCost Center: 4200 - IT Support Center DivisionOpening Date: 04/24/2026Closing Date: ContinuousNature of WorkPinellas County Sheriff's Office is seeking to fill a vacancy of Customer Support Technician I.This position works dayshift, Monday-Friday.Consideration given for relevant experience.The background investigation process may take up to 6 weeks depending upon the complexity of the applicant's background and position for which they've applied.Under the general direction of the Information Technology Service Manager, the member is expected to learn, develop, and perform the processes and procedures associated with software support, desktop/laptop repair and deployment, imaging, and configuration, while demonstrating good communication skills, providing excellent customer service and adhering to security best practices. Work consists of varied, non-standardized tasks, requiring application of numerous laws, rules, regulations, and procedures. Technicians are required to exercise good judgment and individual initiative in handling routine work and special assignments. Work is reviewed through observation and results obtained.Requires scheduled on-call availability.SUPERVISES OTHERS: NoProvides first-line of information technology customer support over the phone or in person; supports a variety of basic system problems related to hardware and softwarePerforms installation and maintenance of enterprise personal computers and other computer related devicesAssists customers in troubleshooting to resolve non-complex IT issuesWorks with the team to resolve incidents with an appropriate sense of urgencyUtilizes documentation pertaining to training, operational procedures, status, or other written materials required for the positionCoordinates with vendors, other agencies, and County telecommunications personnel in resolving hardware and software problems of a technical natureCommunicates, both orally and in writing, to convey a clear explanation of the solution to the customerPerforms tasks and work assignments as assignedRegular and reliable attendance is required as an essential function of the positionThis position is considered essential and, in the event of an emergency or natural disaster, will be required to report to workParticipates in Sheriff's Office recruitment and community relations activities as directedThis list is not intended to be all-inclusive and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessaryQualificationsGraduation from an accredited college or university with an Associate Degree in Information Technology, Computer Science, Computer Technology, or related fieldOr equivalent combination of education and experienceMust possess a valid Florida driver's licenseKnowledge, Skills, and AbilitiesAbility to learn and become knowledgeable in standard office practices, procedures, policies, personal computers, operating systems and related software applications.Ability to understand and use reference materials to research and solve basic problemsAbility to learn and understand theory in resolving basic problemsAbility to provide excellent customer serviceDemonstrate effective time management skillsCommunication and interpersonal skills to effectively communicate, both orally and in writing, convey a clear explanation of the solution to the customerAbility to perform all functions of the job classification without posing a direct threat to the health or safety of other individuals in the workplacePhysical AbilitiesThe physical abilities listed below are estimates of time spent during a typical work day to perform essential functions and responsibilities. Members in this position may be required to:Sit up to 7 hours per dayStand up to 2 hours per dayWalk up to 2 hours per dayLift up to 25 lbs.Occasionally bend, squat, reach, kneel and twistWe offer a complete benefits package to full and part-time employees.To view the PCSO Benefits Guide 01 Are you a citizen of the United States or Foreign National with valid resident status and employment authorization? YesNo02 You must be 18 years of age to qualify for this position. Do you meet this requirement? YesNo03 Do you have a High School diploma or equivalent diploma from an institution accredited by an accrediting body recognized by the U.S. Department of Education (DOE) or licensed as a degree granting institution by the Commission for Independent Education? YesNo04 I understand this position is considered essential and, in the event of an emergency or natural disaster, will be required to report to work. YesNo05 To remain in compliance with the Americans with Disabilities Act of 1990, the Pinellas County Sheriff's Office must determine if it is necessary and/or possible to provide reasonable accommodations to all potential employees. Ensure you have read and thoroughly understand the job description and requirements of the position for which you are applying. Can you perform the essential functions of this job with or without a reasonable accommodation?I am capable of performing the duties of the job as described.I am capable of performing the duties of this job with reasonable accommodation.I am not capable of performing the duties of this job.06 Have you been convicted of a felony within the last 3 years, regardless of whetherthe sentence was suspended, adjudication withheld, you pled nocontest, or the conviction was sealed or expunged? YesNo07 Within the last twelve (12) months, have you illegally possessed or used any illegal drug?This includes marijuana, cocaine, heroin, ecstasy, LSD, THC, or any other derivatives. YesNoRequired Question