{"schemaVersion":"jobsearcher.job.v1","id":"c4c87e9eb32ef1cc1a16b98e","url":"https://jobsearcher.com/jobs/c4c87e9eb32ef1cc1a16b98e","canonicalUrl":"https://jobsearcher.com/jobs/c4c87e9eb32ef1cc1a16b98e","title":"Sr. Services Program Manager","description":"About Us:\n\nProofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.\nHow We Work:\nAt Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:\nBold in how we dream and innovate\nResponsive to feedback, challenges and opportunities\nAccountable for results and best in class outcomes\nVisionary in future focused problem-solving\nExceptional in execution and impact\nThe Role\nThe Services Program Manager partners closely with Sales, Customer Success, Services, Marketing, and Product stakeholders to develop and execute go-to-market (GTM) strategies that drive Services attach rates, expand Services Annual Recurring Revenue (ARR), and increase customer adoption of Proofpoint Services offerings.\nThis role serves as both a strategic and operational leader, helping account teams identify services opportunities, position service value, and accelerate customer outcomes. The Services Program Manager acts as a Services overlay specialist, participating in customer-facing engagements alongside account teams to articulate the business and operational value of Services.\nThe ideal candidate is a self-starter who thrives in a fast-paced environment, can work independently while influencing cross-functional teams, and leverages AI technologies, including Amazon Q, to improve productivity, insights, and business outcomes.\nYour day to day\nGTM Strategy & Services Growth\nDevelop and execute Services GTM programs designed to increase Services attach rates, bookings, and recurring revenue.\nPartner with Sales leadership, Account Teams, Customer Success, and Services leadership to identify growth opportunities and drive execution.\nBuild repeatable motions, playbooks, and best practices that improve Services adoption throughout the customer lifecycle.\nAnalyze sales and services performance metrics to identify trends, opportunities, and areas for improvement.\nEstablish KPIs and reporting mechanisms to measure Services pipeline, attach rates, conversion rates, and ARR growth.\nField Engagement & Services Overlay Support\nServe as a Services subject matter expert and overlay specialist supporting account teams throughout the sales cycle.\nParticipate in customer meetings, discovery sessions, workshops, and executive presentations to articulate the value of Services offerings.\nAssist account teams in identifying customer challenges and aligning appropriate Services solutions to desired business outcomes.\nCollaborate with Services leadership and delivery teams to ensure accurate positioning of service offerings and customer expectations.\nSupport strategic opportunities and large account initiatives that require Services expertise.\nProgram Management & Cross-Functional Leadership\nLead cross-functional initiatives that improve Services sales effectiveness and operational efficiency.\nCoordinate activities across Sales, Services, Marketing, Customer Success, Product, and Operations teams.\nIdentify risks, dependencies, and obstacles that may impact Services growth objectives and develop mitigation plans.\nCreate scalable processes that improve Services opportunity identification, qualification, and execution.\nDrive accountability and alignment across stakeholders to ensure successful program outcomes.\nAI Enablement & Innovation\nLeverage AI technologies, including Amazon Q, to improve productivity, automate workflows, generate insights, and enhance decision-making.\nChampion AI adoption within Services and field organizations by identifying practical use cases and best practices.\nDevelop AI-enabled approaches to support GTM planning, customer engagement, reporting, and operational excellence.\nStay current on emerging AI capabilities and recommend opportunities to improve business performance.\nWhat you bring to the team\nBachelor's degree in Business, Technology, Marketing, Management, or equivalent experience.\n5+ years of experience in Program Management, Services Sales, Customer Success, Professional Services, Sales Operations, or related roles.\nProven experience developing and executing GTM programs that drive revenue growth and business outcomes.\nStrong understanding of Services business models, recurring revenue strategies, and customer lifecycle management.\nExperience partnering with Sales organizations and supporting customer-facing engagements.\nDemonstrated ability to influence and drive results across cross-functional teams without direct authority.\nExperience using AI tools and technologies, including Amazon Q or similar AI platforms, to improve business outcomes.\nStrong analytical skills with experience using data to drive strategic decisions and measure program success.\nExceptional presentation, communication, and stakeholder management skills.\nAbility to work independently, prioritize effectively, and manage multiple initiatives simultaneously.\nProven ability to think strategically while executing operationally.\nStrong team player with a collaborative mindset and a bias toward action.\nPreferred Qualifications\nExperience in cybersecurity, SaaS, cloud, or enterprise software industries.\nExperience supporting Professional Services, Managed Services, Customer Success, or recurring services businesses.\nKnowledge of sales methodologies and enterprise account planning processes.\nExperience building executive-level presentations, business cases, and GTM plans.\nFamiliarity with CRM, BI, and AI-powered productivity tools.\nSuccess Measures\nIncreased Services attach rates across strategic accounts.\nGrowth in Services ARR and bookings.\nIncreased Services pipeline generation and conversion.\nImproved field engagement and Services opportunity identification.\nAdoption of AI-enabled processes that improve efficiency and effectiveness.\nStrong stakeholder satisfaction across Sales, Services, and Customer Success organizations.\nWhy Proofpoint?\nAt Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:\nCompetitive compensation\nComprehensive benefits\nCareer success on your terms\nFlexible work environment\nAnnual wellness and community outreach days\nAlways on recognition for your contributions\nGlobal collaboration and networking opportunities\n\nOur Culture:\nOur culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.\nWe encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.\n\nHow to Apply\nInterested? Submit your application along with any supporting information- we can’t wait to hear from you!\nConsistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.\nBase Pay Ranges:\nSF Bay Area, New York City Metro Area:\nBase Pay Range: 136,200.00 - 214,005.00 USD\nCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:\nBase Pay Range: 112,700.00 - 177,100.00 USD\nAll other cities and states excluding those listed above:\nBase Pay Range: 101,600.00 - 159,720.00 USD","company":"Proofpoint","rawCompany":"proofpoint","city":"California","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-08-03T14:08:15.417Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr. Services Program Manager","description":"About Us:\n\nProofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.\nHow We Work:\nAt Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:\nBold in how we dream and innovate\nResponsive to feedback, challenges and opportunities\nAccountable for results and best in class outcomes\nVisionary in future focused problem-solving\nExceptional in execution and impact\nThe Role\nThe Services Program Manager partners closely with Sales, Customer Success, Services, Marketing, and Product stakeholders to develop and execute go-to-market (GTM) strategies that drive Services attach rates, expand Services Annual Recurring Revenue (ARR), and increase customer adoption of Proofpoint Services offerings.\nThis role serves as both a strategic and operational leader, helping account teams identify services opportunities, position service value, and accelerate customer outcomes. The Services Program Manager acts as a Services overlay specialist, participating in customer-facing engagements alongside account teams to articulate the business and operational value of Services.\nThe ideal candidate is a self-starter who thrives in a fast-paced environment, can work independently while influencing cross-functional teams, and leverages AI technologies, including Amazon Q, to improve productivity, insights, and business outcomes.\nYour day to day\nGTM Strategy & Services Growth\nDevelop and execute Services GTM programs designed to increase Services attach rates, bookings, and recurring revenue.\nPartner with Sales leadership, Account Teams, Customer Success, and Services leadership to identify growth opportunities and drive execution.\nBuild repeatable motions, playbooks, and best practices that improve Services adoption throughout the customer lifecycle.\nAnalyze sales and services performance metrics to identify trends, opportunities, and areas for improvement.\nEstablish KPIs and reporting mechanisms to measure Services pipeline, attach rates, conversion rates, and ARR growth.\nField Engagement & Services Overlay Support\nServe as a Services subject matter expert and overlay specialist supporting account teams throughout the sales cycle.\nParticipate in customer meetings, discovery sessions, workshops, and executive presentations to articulate the value of Services offerings.\nAssist account teams in identifying customer challenges and aligning appropriate Services solutions to desired business outcomes.\nCollaborate with Services leadership and delivery teams to ensure accurate positioning of service offerings and customer expectations.\nSupport strategic opportunities and large account initiatives that require Services expertise.\nProgram Management & Cross-Functional Leadership\nLead cross-functional initiatives that improve Services sales effectiveness and operational efficiency.\nCoordinate activities across Sales, Services, Marketing, Customer Success, Product, and Operations teams.\nIdentify risks, dependencies, and obstacles that may impact Services growth objectives and develop mitigation plans.\nCreate scalable processes that improve Services opportunity identification, qualification, and execution.\nDrive accountability and alignment across stakeholders to ensure successful program outcomes.\nAI Enablement & Innovation\nLeverage AI technologies, including Amazon Q, to improve productivity, automate workflows, generate insights, and enhance decision-making.\nChampion AI adoption within Services and field organizations by identifying practical use cases and best practices.\nDevelop AI-enabled approaches to support GTM planning, customer engagement, reporting, and operational excellence.\nStay current on emerging AI capabilities and recommend opportunities to improve business performance.\nWhat you bring to the team\nBachelor's degree in Business, Technology, Marketing, Management, or equivalent experience.\n5+ years of experience in Program Management, Services Sales, Customer Success, Professional Services, Sales Operations, or related roles.\nProven experience developing and executing GTM programs that drive revenue growth and business outcomes.\nStrong understanding of Services business models, recurring revenue strategies, and customer lifecycle management.\nExperience partnering with Sales organizations and supporting customer-facing engagements.\nDemonstrated ability to influence and drive results across cross-functional teams without direct authority.\nExperience using AI tools and technologies, including Amazon Q or similar AI platforms, to improve business outcomes.\nStrong analytical skills with experience using data to drive strategic decisions and measure program success.\nExceptional presentation, communication, and stakeholder management skills.\nAbility to work independently, prioritize effectively, and manage multiple initiatives simultaneously.\nProven ability to think strategically while executing operationally.\nStrong team player with a collaborative mindset and a bias toward action.\nPreferred Qualifications\nExperience in cybersecurity, SaaS, cloud, or enterprise software industries.\nExperience supporting Professional Services, Managed Services, Customer Success, or recurring services businesses.\nKnowledge of sales methodologies and enterprise account planning processes.\nExperience building executive-level presentations, business cases, and GTM plans.\nFamiliarity with CRM, BI, and AI-powered productivity tools.\nSuccess Measures\nIncreased Services attach rates across strategic accounts.\nGrowth in Services ARR and bookings.\nIncreased Services pipeline generation and conversion.\nImproved field engagement and Services opportunity identification.\nAdoption of AI-enabled processes that improve efficiency and effectiveness.\nStrong stakeholder satisfaction across Sales, Services, and Customer Success organizations.\nWhy Proofpoint?\nAt Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:\nCompetitive compensation\nComprehensive benefits\nCareer success on your terms\nFlexible work environment\nAnnual wellness and community outreach days\nAlways on recognition for your contributions\nGlobal collaboration and networking opportunities\n\nOur Culture:\nOur culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.\nWe encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.\n\nHow to Apply\nInterested? Submit your application along with any supporting information- we can’t wait to hear from you!\nConsistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.\nBase Pay Ranges:\nSF Bay Area, New York City Metro Area:\nBase Pay Range: 136,200.00 - 214,005.00 USD\nCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:\nBase Pay Range: 112,700.00 - 177,100.00 USD\nAll other cities and states excluding those listed above:\nBase Pay Range: 101,600.00 - 159,720.00 USD","datePosted":"2026-08-03T14:08:15.417Z","dateModified":"2026-08-03T14:08:15.417Z","hiringOrganization":{"@type":"Organization","name":"Proofpoint","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"California","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c4c87e9eb32ef1cc1a16b98e"},"url":"https://jobsearcher.com/jobs/c4c87e9eb32ef1cc1a16b98e"}}