{"schemaVersion":"jobsearcher.job.v1","id":"c454308ef571989f8e40f079","url":"https://jobsearcher.com/jobs/c454308ef571989f8e40f079","canonicalUrl":"https://jobsearcher.com/jobs/c454308ef571989f8e40f079","title":"Customer Solutions Representative","description":"Title: Customer Solutions Representative 2\r\nBase pay range: $20.00/yr - $22.00/yr\r\nDuration: 11/05/2025 - 05/04/2026\r\nLocation: Remote position (local candidates only - candidates must be local to Irwindale, CA 91702)\r\nDescription\r\nAssociate's degree in business or equivalent combination of education, training and experience. Typically possesses three to five years experience resolving problems for customers and answering customer questions regarding Company programs, policies, and procedures. Demonstrated ability to tactfully resolve moderately complex issues. Under limited supervision, processes incoming orders. Receives, evaluates, and answers customer inquiries (phone or correspondence) of a moderately complex nature. Tasks require some judgment. Typically requires a high school education or equivalent and three to five years experience. Normally reports to the Customer Service Supervisor. (Add software requirements) Excellent organizational skills, high attention to detail and exceptional customer services skills required.\r\nReferrals increase your chances of interviewing at LeadStack Inc. by 2x\r\nResponsibilities\r\nValidate customer account information using SAP and program databases (e.g., PV, SBP, MAR).\r\nReview submitted MSA applications for completeness and accuracy, including model numbers, diagrams, and authorization forms.\r\nIdentify and document deficiencies; expedite unclear or complex cases to program leads as needed.\r\nIssue service orders for approved applications and track installation status in PCI and PowerClerk systems.\r\nRespond to inquiries regarding application status, eligibility, and installation timelines.\r\nConduct outreach to customers and contractors to resolve issues and gather missing documentation.\r\nMaintain professional and empathetic communication, especially when handling escalations or sensitive matters.\r\nCollaborate with program managers, meter technicians, and operations teams to ensure smooth application flow and installation scheduling.\r\nSupport senior specialists with administrative tasks and program-related reporting.\r\nParticipate in team meetings and contribute to process improvement discussions.\r\nUse Microsoft Excel and other tools to track application statuses, service orders, and customer interactions.\r\nGenerate reports and perform basic data analysis to support program performance and backlog resolution.\r\nEducation Requirement\r\nHigh School Diploma or Equivalent\r\nRequired Skills/Attributes\r\nProven ability to manage high-volume clerical tasks with accuracy and efficiency.\r\nComfortable working in a dynamic, high-pressure environment with frequent changes.\r\nStrong communication skills and experience in customer-facing roles.\r\nProficiency in SAP and Microsoft Office Suite, especially Excel.\r\nDesired Skills/Attributes\r\nFamiliarity with MSA application workflows, including SBP, MAR, and PCI systems.\r\nPrior experience in customer generation, billing operations, or interconnection programs.\r\nUnderstanding of service order lifecycle and meter installation processes.\r\nSeniority level\r\nMid-Senior level\r\nEmployment type\r\nContract\r\nJob function\r\nCustomer Service and Administrative\r\nIndustries\r\nEnergy Technology, Services for Renewable Energy, and Utilities\r\nJ-18808-Ljbffr","company":"LeadStack","rawCompany":"leadstack","city":"Azusa","state":"CA","isRemote":false,"isActive":true,"createdAt":"2026-04-09T09:06:24.676Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"}],"industries":[{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"221122","title":"Electric Power Distribution","slug":"electric-power-distribution"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Solutions Representative","description":"Title: Customer Solutions Representative 2\r\nBase pay range: $20.00/yr - $22.00/yr\r\nDuration: 11/05/2025 - 05/04/2026\r\nLocation: Remote position (local candidates only - candidates must be local to Irwindale, CA 91702)\r\nDescription\r\nAssociate's degree in business or equivalent combination of education, training and experience. Typically possesses three to five years experience resolving problems for customers and answering customer questions regarding Company programs, policies, and procedures. Demonstrated ability to tactfully resolve moderately complex issues. Under limited supervision, processes incoming orders. Receives, evaluates, and answers customer inquiries (phone or correspondence) of a moderately complex nature. Tasks require some judgment. Typically requires a high school education or equivalent and three to five years experience. Normally reports to the Customer Service Supervisor. (Add software requirements) Excellent organizational skills, high attention to detail and exceptional customer services skills required.\r\nReferrals increase your chances of interviewing at LeadStack Inc. by 2x\r\nResponsibilities\r\nValidate customer account information using SAP and program databases (e.g., PV, SBP, MAR).\r\nReview submitted MSA applications for completeness and accuracy, including model numbers, diagrams, and authorization forms.\r\nIdentify and document deficiencies; expedite unclear or complex cases to program leads as needed.\r\nIssue service orders for approved applications and track installation status in PCI and PowerClerk systems.\r\nRespond to inquiries regarding application status, eligibility, and installation timelines.\r\nConduct outreach to customers and contractors to resolve issues and gather missing documentation.\r\nMaintain professional and empathetic communication, especially when handling escalations or sensitive matters.\r\nCollaborate with program managers, meter technicians, and operations teams to ensure smooth application flow and installation scheduling.\r\nSupport senior specialists with administrative tasks and program-related reporting.\r\nParticipate in team meetings and contribute to process improvement discussions.\r\nUse Microsoft Excel and other tools to track application statuses, service orders, and customer interactions.\r\nGenerate reports and perform basic data analysis to support program performance and backlog resolution.\r\nEducation Requirement\r\nHigh School Diploma or Equivalent\r\nRequired Skills/Attributes\r\nProven ability to manage high-volume clerical tasks with accuracy and efficiency.\r\nComfortable working in a dynamic, high-pressure environment with frequent changes.\r\nStrong communication skills and experience in customer-facing roles.\r\nProficiency in SAP and Microsoft Office Suite, especially Excel.\r\nDesired Skills/Attributes\r\nFamiliarity with MSA application workflows, including SBP, MAR, and PCI systems.\r\nPrior experience in customer generation, billing operations, or interconnection programs.\r\nUnderstanding of service order lifecycle and meter installation processes.\r\nSeniority level\r\nMid-Senior level\r\nEmployment type\r\nContract\r\nJob function\r\nCustomer Service and Administrative\r\nIndustries\r\nEnergy Technology, Services for Renewable Energy, and Utilities\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T09:06:24.676Z","dateModified":"2026-04-09T09:06:24.676Z","hiringOrganization":{"@type":"Organization","name":"LeadStack","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Azusa","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c454308ef571989f8e40f079"},"url":"https://jobsearcher.com/jobs/c454308ef571989f8e40f079"}}