Vice President of Service Delivery

A company is looking for a VP of Service Delivery. Key ResponsibilitiesLead the Service Delivery operations team to enhance operational efficiency and effectiveness Develop service strategies and optimize client experience while managing issue resolution Collaborate across departments to ensure seamless service delivery and support sales initiativesRequired QualificationsMinimum of 10 years of leadership experience in a Travel Management Company 5+ years of experience in process improvement and contact center management Strong knowledge of ACD Technology, Workforce Management Systems, and GDS systems Proven ability in strategic planning, financial modeling, and workforce optimization Demonstrated leadership skills with a track record of managing change and exceeding budget objectives