{"schemaVersion":"jobsearcher.job.v1","id":"c4194fa76ccfb8d4e2aa4a6c","url":"https://jobsearcher.com/jobs/c4194fa76ccfb8d4e2aa4a6c","canonicalUrl":"https://jobsearcher.com/jobs/c4194fa76ccfb8d4e2aa4a6c","title":"Support Technician 2nd Shift","description":"Role: Support Technician 2nd Shift\nLocation: Fort Worth TX\nCity, State: Fort Worth, Texas\nJob Area: Full time\nJob ID: 202623977\nJob Category: Supply Chain Logistics\n\nAt DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.\nIf you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!\nOVERVIEW:\nThe primary responsibility of this support technician is to enable, maintain, test, and replace all types of IT equipment within the Distribution Centers. This role involves collaborating with various departments to maximize teammate productivity through the effective use of technology. Additionally, you will assist the System Administrator with their daily tasks and ensure that the Distribution Centers operate at peak efficiency.\n2nd Shift: 4:00pm-12:30am Monday-Friday\nJob Duties & Responsibilities:\nDC Operational Support\nMaintain and manage RF scanning equipment, Monarch label printers, desktop PCs, laptops, and PDT equipment, conducting regular audits and inventory checks.\nProvide technical support for printing, scanning, and general systems, and hardware inquiries.\nCollaborate across departments to troubleshoot and maintain cross-department applications such as WM, PTL, Camera, RLM, and MHE systems.\nMaintain IDF cabinets, including regular checks on switches and UPS, requiring certification on scissor lifts or man lifts.\nRepair, replace, and conduct in-depth testing and troubleshooting of network issues as needed.\nTeammate Administrative Support\nOnboard new teammates in the WM system and submit requests to the IT Service Desk to add users to AS400.\nResolve WMS issues for associates and open incident reports with the IT Service Desk when necessary.\nAssist teammates with password resets for RF and desktop applications as needed.\nServe as the point of contact for the Service Desk to troubleshoot issues and open incidents during non-peak hours at the CSC.\nWarehouse Management System Knowledge\nAcquire proficiency in DC systems such as Manhattan WM, LM, RLM, PTL, and MHE Servers.\nLearn and manage the patching of Microsoft Servers in the DC.\nProvide coverage for the System Admin during their absence or when working on external projects.\nWarehouse Management System Support\nTroubleshoot user problems with Warehouse systems and escalate to IT WM support team if necessary.\nAssist teammates with system or IT issues at the start of each shift, collaborating with the Systems Administrator for incident resolution and project work.\nCollaborate with other support teams, such as Maintenance, during potential building outages.\nCoordinate with vendors for building support as needed.\nAssist with building projects, IT capital projects, and system implementations during weekends or after-hours outage windows.\nTeammate Engagement\nParticipate in Individual Development Plans to identify growth opportunities vertically and horizontally.\nQUALIFICATIONS:\nAssociates Degree Technical- Computers","company":"Dick","rawCompany":"dick","city":"Fort Worth","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-07T10:39:45.760Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"423430","title":"Computer and Computer Peripheral Equipment and Software Merchant Wholesalers","slug":"computer-and-computer-peripheral-equipment-and-software-merchant-wholesalers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Technician 2nd Shift","description":"Role: Support Technician 2nd Shift\nLocation: Fort Worth TX\nCity, State: Fort Worth, Texas\nJob Area: Full time\nJob ID: 202623977\nJob Category: Supply Chain Logistics\n\nAt DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.\nIf you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!\nOVERVIEW:\nThe primary responsibility of this support technician is to enable, maintain, test, and replace all types of IT equipment within the Distribution Centers. This role involves collaborating with various departments to maximize teammate productivity through the effective use of technology. Additionally, you will assist the System Administrator with their daily tasks and ensure that the Distribution Centers operate at peak efficiency.\n2nd Shift: 4:00pm-12:30am Monday-Friday\nJob Duties & Responsibilities:\nDC Operational Support\nMaintain and manage RF scanning equipment, Monarch label printers, desktop PCs, laptops, and PDT equipment, conducting regular audits and inventory checks.\nProvide technical support for printing, scanning, and general systems, and hardware inquiries.\nCollaborate across departments to troubleshoot and maintain cross-department applications such as WM, PTL, Camera, RLM, and MHE systems.\nMaintain IDF cabinets, including regular checks on switches and UPS, requiring certification on scissor lifts or man lifts.\nRepair, replace, and conduct in-depth testing and troubleshooting of network issues as needed.\nTeammate Administrative Support\nOnboard new teammates in the WM system and submit requests to the IT Service Desk to add users to AS400.\nResolve WMS issues for associates and open incident reports with the IT Service Desk when necessary.\nAssist teammates with password resets for RF and desktop applications as needed.\nServe as the point of contact for the Service Desk to troubleshoot issues and open incidents during non-peak hours at the CSC.\nWarehouse Management System Knowledge\nAcquire proficiency in DC systems such as Manhattan WM, LM, RLM, PTL, and MHE Servers.\nLearn and manage the patching of Microsoft Servers in the DC.\nProvide coverage for the System Admin during their absence or when working on external projects.\nWarehouse Management System Support\nTroubleshoot user problems with Warehouse systems and escalate to IT WM support team if necessary.\nAssist teammates with system or IT issues at the start of each shift, collaborating with the Systems Administrator for incident resolution and project work.\nCollaborate with other support teams, such as Maintenance, during potential building outages.\nCoordinate with vendors for building support as needed.\nAssist with building projects, IT capital projects, and system implementations during weekends or after-hours outage windows.\nTeammate Engagement\nParticipate in Individual Development Plans to identify growth opportunities vertically and horizontally.\nQUALIFICATIONS:\nAssociates Degree Technical- Computers","datePosted":"2026-08-07T10:39:45.760Z","dateModified":"2026-08-07T10:39:45.760Z","hiringOrganization":{"@type":"Organization","name":"Dick","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Fort Worth","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c4194fa76ccfb8d4e2aa4a6c"},"url":"https://jobsearcher.com/jobs/c4194fa76ccfb8d4e2aa4a6c"}}