Guest Service Agent

Guest Service Agent-JLLWhat this job involves:As a Guest Service Agent at JLL, you'll be the heart of our Workplace Experience team, delivering exceptional client experiences every day through enhanced engagement, proactive communication, and high-touch service. In this client-facing role, you'll serve as the initial point of contact for all employee inquiries, issues, and feedback related to workplace services—from building access and conference rooms to mailroom operations and visitor management. We believe the most effective teams are built when everyone is empowered to thrive, and you'll embody this principle by building meaningful, lasting relationships with employees and guests while anticipating their needs and exceeding expectations. Your intuitive service delivery and visible engagement will make you well-known throughout the workplace, creating a hospitality-focused environment where people feel welcomed and supported. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll work seamlessly with facility management teams, service partners, and vendors to ensure flawless execution of services that positively impact the care and comfort of everyone in the building.What your day-to-day will look like: Serve as the primary point of contact for employee and guest inquiries related to workplace services including mailroom, janitorial, parking, badging, conference rooms, luggage storage, and lost and found Greet and welcome employees and visitors with meaningful eye contact and engagement, spending time in lobbies creating exceptional first impressions Assist with building access badges and serve as the building, campus, and area information center Respond to requests for information and follow through with personal follow-ups to ensure questions are answered and issues resolved Organize and maintain lobby and front desk areas to ensure a professional, welcoming environment Coordinate with facility management, transportation teams, and third-party vendors to deliver maximum service quality Identify potential risks and escalate appropriately to prevent security incidents or operational disruptionsRequired qualifications: High school diploma or general education degree (GED) 1-3 years of customer service experience in hospitality, facility management, property management, or operations Exceptional customer service skills with genuine passion for hospitality and creating positive experiences Excellent verbal and written communication skills with ability to interact professionally with all levels of management Strong organizational and time management skills with ability to manage multiple priorities in fast-paced environments Proficiency with technology including Google Suite and ability to adapt to new devices and applications Flexibility to work various shifts covering campus hours of operation from 7:30 am to 6:00 pmPreferred qualifications: Knowledge of commercial real estate environments Experience with building access control systems and visitor management technology Track record of initiative, integrity, and good judgment in customer-facing roles Demonstrated ability to work independently while contributing collaboratively to diverse teams Experience supporting client events and special projects