{"schemaVersion":"jobsearcher.job.v1","id":"c3e9dfcbe68e2917108dca09","url":"https://jobsearcher.com/jobs/c3e9dfcbe68e2917108dca09","canonicalUrl":"https://jobsearcher.com/jobs/c3e9dfcbe68e2917108dca09","title":"Technical Support Representative","description":"If you have a passion for problem solving, love technology, and enjoy thinking outside the box, you're who we're looking for. As a Technical Support Technician for DMP, you provide technical assistance and problem resolution to DMP dealers through any supported means of communication. You will ensure customer satisfaction by delivering a quick and accurate solution to a variety of issues that our dealers face while installing and servicing electronic burglary, fire and access control products.\n\nQualifications:\nExcellent verbal communication skills; able to convey competence, confidence and empathy over any means of communication.\nDemonstrated proficiency in typing.\nHigh degree of accuracy/detail oriented.\nAbility to troubleshoot or problem solve.\nAbility to learn technical materials quickly.\n\nResponsibilities:\nAnswer technical questions through any means of communication.\nMakes customers and their needs a primary focus of their actions; developing and sustaining productive customer relationships.\nFinds solutions, does not leave callers without a resolution or steps to resolution.\nDemonstrates job excellence by taking detailed notes of everything that happens during their calls.\nVerifies answers are correct by testing or checking documentation.\nDevelops knowledge of security industry and its products through dealer interaction.\nApply your talent. Make a difference. Enjoy the rewards.\nEOE/Vet/Disabled\nOnsite medical clinic for employee, spouse and family members, 18 and under, living at home; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays) plus some not so usual (free security system, free UPS shipping), so you don't have to worry about self or family.","company":"Digitalmonitoringproductsinc","rawCompany":"digitalmonitoringproductsinc","city":"Springfield","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-07-15T12:19:38.764Z","occupations":[{"code":"49-2098.00","title":"Security and Fire Alarm Systems Installers","slug":"security-and-fire-alarm-systems-installers"},{"code":"49-9099.00","title":"Installation, Maintenance, and Repair Workers, All Other","slug":"installation-maintenance-and-repair-workers-all-other"},{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"If you have a passion for problem solving, love technology, and enjoy thinking outside the box, you're who we're looking for. As a Technical Support Technician for DMP, you provide technical assistance and problem resolution to DMP dealers through any supported means of communication. You will ensure customer satisfaction by delivering a quick and accurate solution to a variety of issues that our dealers face while installing and servicing electronic burglary, fire and access control products.\n\nQualifications:\nExcellent verbal communication skills; able to convey competence, confidence and empathy over any means of communication.\nDemonstrated proficiency in typing.\nHigh degree of accuracy/detail oriented.\nAbility to troubleshoot or problem solve.\nAbility to learn technical materials quickly.\n\nResponsibilities:\nAnswer technical questions through any means of communication.\nMakes customers and their needs a primary focus of their actions; developing and sustaining productive customer relationships.\nFinds solutions, does not leave callers without a resolution or steps to resolution.\nDemonstrates job excellence by taking detailed notes of everything that happens during their calls.\nVerifies answers are correct by testing or checking documentation.\nDevelops knowledge of security industry and its products through dealer interaction.\nApply your talent. Make a difference. Enjoy the rewards.\nEOE/Vet/Disabled\nOnsite medical clinic for employee, spouse and family members, 18 and under, living at home; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays) plus some not so usual (free security system, free UPS shipping), so you don't have to worry about self or family.","datePosted":"2026-07-15T12:19:38.764Z","dateModified":"2026-07-15T12:19:38.764Z","hiringOrganization":{"@type":"Organization","name":"Digitalmonitoringproductsinc","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c3e9dfcbe68e2917108dca09"},"url":"https://jobsearcher.com/jobs/c3e9dfcbe68e2917108dca09"}}