Operations Manager

Company DescriptionWind River Property Management is a growing multifamily management company focused on creating great resident experiences, delivering strong property performance, and building systems that support long-term growth.We're looking for an Operations Manager who thrives on organization, accountability, and continuous improvement. This person will help strengthen our processes, support our teams, and ensure our portfolio operates consistently as we scale.More importantly, we're looking for someone who embodies our values:Down-to-Earth — Humble, honest, and easy to work with.I Got It, Don't Worry — Takes ownership and follows through.Brings Good Energy — Maintains a positive, solutions-focused attitude.Handles Their Biz — Organized, accountable, and dependable.Position SummaryThe Operations Manager will work closely with leadership, property operations, and finance teams to improve efficiency, create consistency, and help our teams succeed.This role is ideal for someone who loves building systems, solving problems, training others, and making things run better. You'll be a key contributor in helping Wind River grow without sacrificing quality, accountability, or culture.Roles & ResponsibilitiesImprove OperationsDevelop and maintain company processes and SOPsIdentify inefficiencies and implement practical solutionsStandardize operational practices across the portfolioSupport company-wide initiatives and process improvementsSupport and Develop TeamsAssist with onboarding and training new team membersServe as a resource for operational questions and best practicesConduct audits and reviews to ensure processes are followedHelp create accountability while supporting team successMeasure What MattersTrack key metrics including occupancy, delinquency, leasing performance, resident retention, and maintenance completionMaintain operational scorecards and reportingHelp leadership monitor company goals and performanceOptimize SystemsSupport and improve AppFolio workflows and processesMaintain training materials and operational documentationAssist with automation and technology initiativesCoordinate ProjectsWork with vendors and contractors as neededSupport special projects and portfolio-wide improvementsHelp ensure operational initiatives are implemented successfullyWhat Success Looks LikeYou may be a great fit ifYou naturally bring order to chaos.People trust you when you say, "I've got it."You communicate clearly, even when conversations are difficult.You take ownership without waiting to be asked.You follow through on details and close the loop.You enjoy helping others improve and succeed.You bring positive energy during both good days and stressful ones.QualificationsAppFolio experience requiredElise AI experience preferred3+ years of property management, operations, or related experience preferredBachelor's degree preferredExperience creating processes and proceduresExperience training or mentoring team membersFamiliarity with KPI tracking and operational reportingStrong organizational and communication skillsSalary: $72,000 annuallyBenefitsPTO401KHealth InsurancePaid-HolidaysNashville OfficeScheduleFull-timeMonday–FridayIn-person at our Nashville officeOccasional travel to company properties as neededFinal NoteAt Wind River, we don't believe great operations are built through micromanagement. They're built by people who take ownership, communicate well, care about others, and consistently handle their business.