811746 Program Manager $140,000.00

Labor Category: Program ManagerPosition Title: Tier 1 AnalystPosition Level: Level 3 – SeniorSalary: Up to $140,000.00 per yearCore Hours: 9am to 4pmLocation: Bethesda MDDescriptionPosition Requires a Top Secret (TS/SCI) Clearance with a Polygraph.This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is technical, customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should be detail oriented in order to capture customer inquiries appropriately. Role requires excellent oral and written communication skills. Personnel work first, second, third, weekend, and Panama shift work to support 24x7x365 support.Primary ResponsibilitiesThis role is responsible for interacting with customers to handle service inquiries and problems.Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return.This role analyzes recurring problems and initiates solutions for preventing re-occurrence.Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers with Windows or Linux OS) in order to perform technical software configuration, rebooting, and other remedial actions.Responsible for developing and applying in-depth understanding towards solutions of technical issues and problems that are undefined and complex.Issues are complex in nature, team members respond to and address customer technical challenges through the diagnosis, analysis, application, and monitoring of complex solutions across multiple technical platforms that span organizational structures and classification levels.This role is also responsible for installation, configuration, administration, support and maintenance of systems, including associated hardware.Duties may include updating to new systems, as well as support on current systems by tuning performance, allocating storage space, and implementing critical system patches.Works to achieve key project/program objectives and deliverables.Responsible for entire projects or processes spanning multiple technical areas.Manages large projects or processes with moderate impact on the achievement of sub-family results.Develops solutions to complex technical issues and problems that impact multiple area or disciplines.Regularly employs ingenuity and creativity to develop new technical solutions and systems in order to achieve functional objectives. Communicates with internal team members across multiple areas and client team members.May communicate with parties external to the organization (e.g., sub-contractors, vendors, etc.).Works to influence project/team leaders regarding solution design, process and/or approaches.Requires expert knowledge of and ability to apply advanced technical principles, theories, and concepts.DetailsLabor Category: Program ManagerPosition Title: Tier 1 AnalystPosition Level: Level 3 – SeniorSalary: Up to $140,000.00 per yearCore Hours: 9am to 4pmLocation: Bethesda MDMandatory Requirements Developmental (0-2 years’ experience) Full Performance (3-5 years’ experience) Senior (6-10 years’ experience) Expert (11-15 years’ experience) SME (16+ years’ experience)Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.– Significant experience planning and leading major technology assignments.– Significant experience evaluating performance results and recommending major changes affecting short-term project growth and success.– Experience with interacting with customers to handle service inquiries and problems.– Experience Supervising Others.Candidate must have Bachelor's degree with 4-8 years of prior relevant experience or Masters with 2-6 years of prior relevant experience. Additional years of experience will be considered, in lieu of a degree.B107Optional RequirementsB4CORP Company InformationB4Corp is a small defense contracting company that focuses on providing an optimum environment for mission-focused, highly skilled consultants to support the United States of America’s intelligence community and other defense organizations. B4Corp provides a low overhead, highly efficient, high salary environment that allows employees to excel at meeting the client’s needs. B4Corp is looking for information technology professionals that have a high sense of personal responsibility, self-motivation, and mission drive.B4Corp’s dedication and care for its employees is reflected in our outstanding compensation and benefits package. B4Corp’s benefits reflect the company’s policy of putting the employees first. B4Corp’s maximum flexibility comp / makeup time policy, along with the company’s cafeteria-style benefit plan that allows employees to maximize their Benefit Dollars, reflects B4Corp’s commitment to its employees.CompensationOutstanding SalariesRetirementFull Vanguard 401k Plan – Featuring a full scope of investment options – 100% employer matched contribution up to 6% of employee's salary – Ability to max out 401k savings $57k ($63.5k if over 50)Employees receive B4Corp phantom stock each year (2-year vesting period)InsuranceMedical – United Health Care (UHC) (multiple plan options)Dental – United Concordia (UC) Flex PlanVision – Vision Service Plan Insurance Co (VSP) Signature PlansMutual of Omaha short-term disability (60% of salary up to $2,000.00/week)Mutual of Omaha long-term disability (60% of salary up to $10,000.00/month)Mutual of Omaha life insurance ($200,000.00)Employee Referral BonusRefer a friend or a coworker and receive $3,000 per year for every year the person works for B4CORPPaid Time Off (PTO)Seven weeks of leave per year (including ten federal holidays)Flexible work schedule with comp time (with customer approval)Internal Tracking -LH-OPS-130If You Would Like To Complete a Detailed B4Corp Employment Application, Please Do So Using This Form (You Only Need To Fill Out This Application Once For B4Corp Or If You Have Updates To The Information.)https://b4corp.com/b4corp-employment-application/.This form will help us find you the best position quicker.B4Corp is an EEO and e-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or national origin. Please take the time to review and complete these three voluntary identification forms if you choose to do so and email them to hr@b4corp.com.