Programs Coordinator

Job Title: CrisisProgram CoordinatorHome Office: Johnson County Office (JCO) or Union County Office - Manion (UCOM). Location is dependent on office space availability.Area of Focus: Behavioral HealthProgram(s): Crisis Response and Intervention Services program (590)Immediate Supervisor: Behavioral Health OfficerSupervises: Crisis Engagement Specialists and Crisis CounselorsResponsibilitiesParticipates in and assists in the preparation for site-visits including contract monitoring, program audits, license renewals, and accreditation or certification reviews as it relates to the crisis program.Manage operations for the program, including workflow development, CareLogic set‐up, and maintaining the ring groups within RingCentral.Prioritizes and continually gathers relevant and necessary data to assist in program and service evaluation for crisis programming, identify programmatic success and barriers, and ensure quality and efficiency of program operations; communicates programmatic outcomes with Agency Leadership, community stakeholders, and applicable funders.Provide clinical guidance and assistance with troubleshooting to supervisees on best practice for crisis services and follow‐up care.Develops, coordinates, and maintains the Agency's on‐call crisis rotation schedule, as needed; mandate staff and coordinate schedules, when a member of the crisis response team is unavailable for any reason, to ensure appropriate coverage.Review and approve crisis paperwork documentation and provide guidance on improvements to ensure best practice and quality documentation for coordination of care.Adapt workflows, including making updates to policies, procedures, and crisis forms, when needed.Conducts quality assurance reviews on all crisis charts; ensures accuracy and clarity of crisis documentation, validity of necessary consents, and that crisis billings are complete and submitted in a timely manner.Maintain and track crisis training compliance and ensures the obtainment and maintenance of all appropriate credentials and/or certifications for staff providing crisis services; ensure all required records and certifications are submitted to Human Resources in a timely manner.Coordinate and lead Program 590 meetings specific to Peer Support staff, go‐out workers, and QMHP staff; ensure proper documentation of meetings for all involved.Facilitates communication across agency staff and applicable programs to ensure continuity of care for individuals presenting in crisis services, monitors for timely follow‐up with individuals, families, and inpatient systems, and ensures timely linkages for those exiting inpatient treatment.Coordinates, communicates, and seeks out opportunities to collaborate and develop partnerships with other community organizations, agencies, and groups; maintains networking and referral contacts with community stakeholders, first responders, and other health or human service providers both internally and externally; participates in relevant community groups, consortiums, and coalitions.Provides consultation/workshops/speaking engagements for community organizations, residents and others which increase their understanding of how and when to access the Agency's crisis programming.Provides monthly individual and/or group supervision to all direct reports and holds monthly crisis team meetings for all staff participating in on‐call rotation; maintains a team‐based environment to motivate and inspire staff to work collaboratively toward the Agency's mission/vision.Facilitates comprehensive consumer care by providing or assisting assigned staff in providing case management services including access to transportation services, state and federal entitlements, medical care, housing, and other basic needs to support stabilization and reduce re‐entry into crisis.Program OverviewThe Crisis Response and Intervention Services, which are available 24/7, help people of all ages deal with immediate stressors, minimize the negative effects of physical or mental health challenges, and cope with a loss of functioning in any area of life.#J-18808-Ljbffr