{"schemaVersion":"jobsearcher.job.v1","id":"c36fae62ee6cd3f5f41e8587","url":"https://jobsearcher.com/jobs/c36fae62ee6cd3f5f41e8587","canonicalUrl":"https://jobsearcher.com/jobs/c36fae62ee6cd3f5f41e8587","title":"End User Tech","description":"Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.\n\nGuided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.\n\nWe are seeking an End User Tech for our First Quality Baby Products site located in Macon, GA. This position will be responsible for operational infrastructure support, maintenance and troubleshooting to ensure optimum utilization of IT resources. The End User Technology Technician is responsible for the business support needs, daily monitoring of Incidents / Requests, and the support of our user environment.\n\nPrimary responsibilities include:\n\nIdentifying, diagnosing, and resolving level one issues in computer hardware and software in laptops and PCs.\n\nInstalling and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems.\n\nProviding general desktop support, project coordination, imaging/ re-imaging PCs, and laptops.\n\nProviding one on one assistance to the end user regarding the technical flaw, either by phone, emails, or in person.\n\nTroubleshooting network related issues like local area connection problems, network access, e-mail, internet, connectivity issues.\n\nCoordinating with the third-party service provider for timely repair of the system under the maintenance agreement warranty and repairing minor flaws in hardware if not covered under the same.\n\nProviding assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. Divisional, local, enterprise incident management support.\n\nCollaborate with Service Desk, Lead\\Divisional IT Leads\\IS\\FQ Businesses.\n\nUnderstands concepts of ITIL and IT service management.\n\nAssist in change management efforts.\n\nProvide feedback to services and capabilities provided by IT.\n\nResponsible for customer /satisfaction, service level objectives and IT improvement plans.\n\nThe ideal candidate should possess the following:\n\nBachelor’s Degree in Computer Science or related field or equivalent experience.\n\nStrong problem solving and decision-making skills with excellent written and verbal communications skills.\n\n5+ years IT experience with at least 2 years in a $500M+ and/or Global Business.\n\nHigh understanding of End User platforms and operating systems including Windows 7, Windows 10, Tablets, Apple iOS devices, Printers, Wireless connectivity.\n\nExtensive application support experience.\n\nStrong documentation skills.\n\nMac support experiences a plus.\n\nFluent in English; second language would be preferred.\n\nAbility to work within a 24/7 environment across multiple time zones\n\nOccasional travel to other First Quality offices required\n\nWhat We Offer You\n\nWe believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:\n\nCompetitive base salary and bonus opportunities\nPaid time off (three-week minimum)\nMedical, dental and vision starting day one\n401(k) with employer match\nPaid parental leave\nChild and family care assistance (dependent care FSA with employer match up to $2500)\nBundle of joy benefit (year's worth of free diapers to all team members with a new baby)\nTuition assistance\nWellness program with savings of up to $4,000 per year on insurance premiums\n...and more!\n\nFirst Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.\n\nFirst Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.","company":"First Quality","rawCompany":"first quality","city":"Ideal","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-08-31T10:59:32.278Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"End User Tech","description":"Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.\n\nGuided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.\n\nWe are seeking an End User Tech for our First Quality Baby Products site located in Macon, GA. This position will be responsible for operational infrastructure support, maintenance and troubleshooting to ensure optimum utilization of IT resources. The End User Technology Technician is responsible for the business support needs, daily monitoring of Incidents / Requests, and the support of our user environment.\n\nPrimary responsibilities include:\n\nIdentifying, diagnosing, and resolving level one issues in computer hardware and software in laptops and PCs.\n\nInstalling and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems.\n\nProviding general desktop support, project coordination, imaging/ re-imaging PCs, and laptops.\n\nProviding one on one assistance to the end user regarding the technical flaw, either by phone, emails, or in person.\n\nTroubleshooting network related issues like local area connection problems, network access, e-mail, internet, connectivity issues.\n\nCoordinating with the third-party service provider for timely repair of the system under the maintenance agreement warranty and repairing minor flaws in hardware if not covered under the same.\n\nProviding assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. Divisional, local, enterprise incident management support.\n\nCollaborate with Service Desk, Lead\\Divisional IT Leads\\IS\\FQ Businesses.\n\nUnderstands concepts of ITIL and IT service management.\n\nAssist in change management efforts.\n\nProvide feedback to services and capabilities provided by IT.\n\nResponsible for customer /satisfaction, service level objectives and IT improvement plans.\n\nThe ideal candidate should possess the following:\n\nBachelor’s Degree in Computer Science or related field or equivalent experience.\n\nStrong problem solving and decision-making skills with excellent written and verbal communications skills.\n\n5+ years IT experience with at least 2 years in a $500M+ and/or Global Business.\n\nHigh understanding of End User platforms and operating systems including Windows 7, Windows 10, Tablets, Apple iOS devices, Printers, Wireless connectivity.\n\nExtensive application support experience.\n\nStrong documentation skills.\n\nMac support experiences a plus.\n\nFluent in English; second language would be preferred.\n\nAbility to work within a 24/7 environment across multiple time zones\n\nOccasional travel to other First Quality offices required\n\nWhat We Offer You\n\nWe believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:\n\nCompetitive base salary and bonus opportunities\nPaid time off (three-week minimum)\nMedical, dental and vision starting day one\n401(k) with employer match\nPaid parental leave\nChild and family care assistance (dependent care FSA with employer match up to $2500)\nBundle of joy benefit (year's worth of free diapers to all team members with a new baby)\nTuition assistance\nWellness program with savings of up to $4,000 per year on insurance premiums\n...and more!\n\nFirst Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.\n\nFirst Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.","datePosted":"2026-08-31T10:59:32.278Z","dateModified":"2026-08-31T10:59:32.278Z","hiringOrganization":{"@type":"Organization","name":"First Quality","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ideal","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c36fae62ee6cd3f5f41e8587"},"url":"https://jobsearcher.com/jobs/c36fae62ee6cd3f5f41e8587"}}