{"schemaVersion":"jobsearcher.job.v1","id":"c36b927a817c8dd720ec39df","url":"https://jobsearcher.com/jobs/c36b927a817c8dd720ec39df","canonicalUrl":"https://jobsearcher.com/jobs/c36b927a817c8dd720ec39df","title":"Technical Support Representative","description":"We are seeking a knowledgeable and customer-focused Point of Sale Technical Support Representative to provide technical assistance to customers using our POS systems, payment terminals, hardware, and related software solutions. This role is responsible for troubleshooting issues, guiding users through setup and daily operations, documenting support cases, and ensuring a positive customer experience.\nThe ideal candidate has strong technical problem-solving skills, excellent communication abilities, and experience supporting retail, restaurant, hospitality, or payment technology environments.\nKey Responsibilities\nProvide technical support for POS software, hardware, payment terminals, printers, scanners, cash drawers, and related peripherals.\nRespond to customer inquiries via phone, email, chat, ticketing system, or remote support tools.\nTroubleshoot system issues, including connectivity problems, payment processing errors, hardware malfunctions, software configuration, and user access issues.\nAssist customers with POS installation, setup, updates, and basic training.\nDiagnose and resolve technical issues in a timely and professional manner.\nEscalate complex technical issues to senior support, development, or implementation teams when needed.\nDocument customer interactions, troubleshooting steps, resolutions, and follow-up actions in the support ticketing system.\nCoordinate with internal teams, payment processors, vendors, and field technicians to resolve customer issues.\nMonitor open support cases and ensure timely communication with customers.\nMaintain a strong understanding of company products, services, updates, and support procedures.\nIdentify recurring issues and provide feedback to improve products, documentation, and customer training materials.\nFollow company standards for customer service, data security, and compliance.\nQualifications\nHigh school diploma or equivalent required; associate’s or bachelor’s degree in Information Technology, Computer Science, Business, or a related field preferred.\nPrevious experience in technical support, help desk, customer service, or POS support preferred.\nFamiliarity with POS systems, payment terminals, credit card processing, retail systems, or restaurant technology is a plus.\nBasic understanding of networking concepts such as Wi-Fi, LAN, routers, IP addresses, and internet connectivity.\nExperience troubleshooting Windows, Android, iOS, or cloud-based applications.\nStrong verbal and written communication skills.\nAbility to explain technical information clearly to non-technical users.\nStrong problem-solving, multitasking, and organizational skills.\nAbility to remain calm and professional while supporting customers in urgent or high-pressure situations.\nWillingness to work flexible hours, including evenings, weekends, or holidays if required.\nPreferred Skills\nExperience with ticketing systems such as Zendesk, Freshdesk, Jira, Salesforce, or similar platforms.\nExperience using remote support tools.\nKnowledge of payment processing, EMV, PCI compliance, and merchant services.\nPrior support experience in retail, restaurant, hospitality, grocery, or convenience store environments.\nBilingual communication skills are a plus.\nWork Environment\nThis position is office-based (No-remote, or hybrid). The role requires regular use of computers, phones, ticketing systems, and remote access tools. Some after-hours or weekend support may be required based on customer support coverage.\nSuccess in This Role Looks Like\nCustomers receive timely, professional, and accurate technical support.\nPOS issues are resolved efficiently with clear documentation.\nEscalations are handled appropriately and followed through to resolution.\nCustomers feel confident using their POS system after support interactions.\nRecurring issues are identified and communicated to improve service quality.\nJob Type: Full-time\nPay: $45,000.00 - $55,000.00 per year\nBenefits:\n401(k)\nHealth insurance\nWork Location: In person","company":"Quantic","rawCompany":"quantic","city":"Exton","state":"PA","isRemote":false,"isActive":false,"createdAt":"2026-07-19T15:51:56.424Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"722511","title":"Full-Service Restaurants","slug":"full-service-restaurants"},{"code":"522320","title":"Financial Transactions Processing, Reserve, and Clearinghouse Activities","slug":"financial-transactions-processing-reserve-and-clearinghouse-activities"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"We are seeking a knowledgeable and customer-focused Point of Sale Technical Support Representative to provide technical assistance to customers using our POS systems, payment terminals, hardware, and related software solutions. This role is responsible for troubleshooting issues, guiding users through setup and daily operations, documenting support cases, and ensuring a positive customer experience.\nThe ideal candidate has strong technical problem-solving skills, excellent communication abilities, and experience supporting retail, restaurant, hospitality, or payment technology environments.\nKey Responsibilities\nProvide technical support for POS software, hardware, payment terminals, printers, scanners, cash drawers, and related peripherals.\nRespond to customer inquiries via phone, email, chat, ticketing system, or remote support tools.\nTroubleshoot system issues, including connectivity problems, payment processing errors, hardware malfunctions, software configuration, and user access issues.\nAssist customers with POS installation, setup, updates, and basic training.\nDiagnose and resolve technical issues in a timely and professional manner.\nEscalate complex technical issues to senior support, development, or implementation teams when needed.\nDocument customer interactions, troubleshooting steps, resolutions, and follow-up actions in the support ticketing system.\nCoordinate with internal teams, payment processors, vendors, and field technicians to resolve customer issues.\nMonitor open support cases and ensure timely communication with customers.\nMaintain a strong understanding of company products, services, updates, and support procedures.\nIdentify recurring issues and provide feedback to improve products, documentation, and customer training materials.\nFollow company standards for customer service, data security, and compliance.\nQualifications\nHigh school diploma or equivalent required; associate’s or bachelor’s degree in Information Technology, Computer Science, Business, or a related field preferred.\nPrevious experience in technical support, help desk, customer service, or POS support preferred.\nFamiliarity with POS systems, payment terminals, credit card processing, retail systems, or restaurant technology is a plus.\nBasic understanding of networking concepts such as Wi-Fi, LAN, routers, IP addresses, and internet connectivity.\nExperience troubleshooting Windows, Android, iOS, or cloud-based applications.\nStrong verbal and written communication skills.\nAbility to explain technical information clearly to non-technical users.\nStrong problem-solving, multitasking, and organizational skills.\nAbility to remain calm and professional while supporting customers in urgent or high-pressure situations.\nWillingness to work flexible hours, including evenings, weekends, or holidays if required.\nPreferred Skills\nExperience with ticketing systems such as Zendesk, Freshdesk, Jira, Salesforce, or similar platforms.\nExperience using remote support tools.\nKnowledge of payment processing, EMV, PCI compliance, and merchant services.\nPrior support experience in retail, restaurant, hospitality, grocery, or convenience store environments.\nBilingual communication skills are a plus.\nWork Environment\nThis position is office-based (No-remote, or hybrid). The role requires regular use of computers, phones, ticketing systems, and remote access tools. Some after-hours or weekend support may be required based on customer support coverage.\nSuccess in This Role Looks Like\nCustomers receive timely, professional, and accurate technical support.\nPOS issues are resolved efficiently with clear documentation.\nEscalations are handled appropriately and followed through to resolution.\nCustomers feel confident using their POS system after support interactions.\nRecurring issues are identified and communicated to improve service quality.\nJob Type: Full-time\nPay: $45,000.00 - $55,000.00 per year\nBenefits:\n401(k)\nHealth insurance\nWork Location: In person","datePosted":"2026-07-19T15:51:56.424Z","dateModified":"2026-07-19T15:51:56.424Z","hiringOrganization":{"@type":"Organization","name":"Quantic","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Exton","addressRegion":"PA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c36b927a817c8dd720ec39df"},"url":"https://jobsearcher.com/jobs/c36b927a817c8dd720ec39df"}}