{"schemaVersion":"jobsearcher.job.v1","id":"c330c9c60b5dcd8b8f6f8f51","url":"https://jobsearcher.com/jobs/c330c9c60b5dcd8b8f6f8f51","canonicalUrl":"https://jobsearcher.com/jobs/c330c9c60b5dcd8b8f6f8f51","title":"Information Technology Technician","description":"Overview\nThis position provides Level 2 end-user support. Responsibilities include diagnosing and troubleshooting a wide range of software and hardware issues. Provides support with moves, adds, and changes (MAC's). Assists faculty, staff, and students with workstation and application support. Fundamental knowledge of Microsoft enterprise environments including Tier 1 Domain administration, Connectwise Automate, Office 365, Microsoft Office Suite, and Macintosh Apple products.\nResponsibilities\n1. Daily support of End User escalations\n2. Monitor Helpdesk ticketing system resolving/escalating End User support in timely manner\n3. Asset management and I.T. inventory auditing\n4. Hardware break-fix\n5. A/V setup for special events and faculty development\n6. BYOD support for students including troubleshooting and escalation\n7. Network support for BYOD and domain resources\n8. Microsoft Office Suite support\n9. Support for third party applications and programs\n10. Printer support including troubleshooting, remediation and/or escalation with contracted vendors\n11. Replacing toner cartridges as needed\n12. Support with moves, adds, changes\n13. Workstations imaging and deployment\n14. User account administration\n15. Assist Operations Department with moves, adds, changes including relocating desks, furniture, chairs, etc. when needed\n16. Android and Apple phone support\n17. Perform other duties as assigned.\nRequired Qualifications:\nEducation: AS in Computer Science or equivalent program. Bachelor’s degree preferred.\nLicensure or certification:N/A. Continuing Education and certifications may be required once the candidate begins employment.\nExperience: Considerable knowledge of various computing operating systems to include installation and configuration of Windows products. Experience with computer hardware demonstrating an ability to diagnose and repair computer hardware. Experience working with audiovisual equipment and telecommunications. Strong working knowledge of office software to include Microsoft Office suite, internet browsers and e-mail clients. Demonstrated ability to troubleshoot, configure and repair software products. Must be able to work independently and effectively with a broad range of computer users and provide high quality technical support. Must have strong communication and interpersonal skills and the ability to interact respectfully and comfortably with all individuals in a diverse multicultural environment.\n· Excellent interpersonal and communications skills\n· Strong team player\n· Commitment to company values\n· Experience with audio/video equipment.\nPreferences may be given to applicants who have the following skills or attributes:\n· Advanced computer proficiency in Windows environments\n· Proficiency with Macintosh Apple devices\n· Experience providing workstation support\n· Experience with Windows Servers and systems administration in a multi-platform network environment. Knowledge and administration of large volume printers.\nPay: $45,000.00 - $50,000.00 per year\nBenefits:\n401(k)\nDental insurance\nEmployee assistance program\nFlexible spending account\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\nWork Location: In person","company":"Vcom","rawCompany":"vcom","city":"West Monroe","state":"LA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:34:02.293Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"611310","title":"Colleges, Universities, and Professional Schools","slug":"colleges-universities-and-professional-schools"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Information Technology Technician","description":"Overview\nThis position provides Level 2 end-user support. Responsibilities include diagnosing and troubleshooting a wide range of software and hardware issues. Provides support with moves, adds, and changes (MAC's). Assists faculty, staff, and students with workstation and application support. Fundamental knowledge of Microsoft enterprise environments including Tier 1 Domain administration, Connectwise Automate, Office 365, Microsoft Office Suite, and Macintosh Apple products.\nResponsibilities\n1. Daily support of End User escalations\n2. Monitor Helpdesk ticketing system resolving/escalating End User support in timely manner\n3. Asset management and I.T. inventory auditing\n4. Hardware break-fix\n5. A/V setup for special events and faculty development\n6. BYOD support for students including troubleshooting and escalation\n7. Network support for BYOD and domain resources\n8. Microsoft Office Suite support\n9. Support for third party applications and programs\n10. Printer support including troubleshooting, remediation and/or escalation with contracted vendors\n11. Replacing toner cartridges as needed\n12. Support with moves, adds, changes\n13. Workstations imaging and deployment\n14. User account administration\n15. Assist Operations Department with moves, adds, changes including relocating desks, furniture, chairs, etc. when needed\n16. Android and Apple phone support\n17. Perform other duties as assigned.\nRequired Qualifications:\nEducation: AS in Computer Science or equivalent program. Bachelor’s degree preferred.\nLicensure or certification:N/A. Continuing Education and certifications may be required once the candidate begins employment.\nExperience: Considerable knowledge of various computing operating systems to include installation and configuration of Windows products. Experience with computer hardware demonstrating an ability to diagnose and repair computer hardware. Experience working with audiovisual equipment and telecommunications. Strong working knowledge of office software to include Microsoft Office suite, internet browsers and e-mail clients. Demonstrated ability to troubleshoot, configure and repair software products. Must be able to work independently and effectively with a broad range of computer users and provide high quality technical support. Must have strong communication and interpersonal skills and the ability to interact respectfully and comfortably with all individuals in a diverse multicultural environment.\n· Excellent interpersonal and communications skills\n· Strong team player\n· Commitment to company values\n· Experience with audio/video equipment.\nPreferences may be given to applicants who have the following skills or attributes:\n· Advanced computer proficiency in Windows environments\n· Proficiency with Macintosh Apple devices\n· Experience providing workstation support\n· Experience with Windows Servers and systems administration in a multi-platform network environment. Knowledge and administration of large volume printers.\nPay: $45,000.00 - $50,000.00 per year\nBenefits:\n401(k)\nDental insurance\nEmployee assistance program\nFlexible spending account\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\nWork Location: In person","datePosted":"2026-04-14T10:34:02.293Z","dateModified":"2026-04-14T10:34:02.293Z","hiringOrganization":{"@type":"Organization","name":"Vcom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"West Monroe","addressRegion":"LA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c330c9c60b5dcd8b8f6f8f51"},"url":"https://jobsearcher.com/jobs/c330c9c60b5dcd8b8f6f8f51"}}