{"schemaVersion":"jobsearcher.job.v1","id":"c31723640556cf2bfdffc77d","url":"https://jobsearcher.com/jobs/c31723640556cf2bfdffc77d","canonicalUrl":"https://jobsearcher.com/jobs/c31723640556cf2bfdffc77d","title":"Technical Trainer, Customer & Partner Enablement","description":"About the Role\nWe are hiring a Technical Trainer to deliver live, instructor-led training (ILT) to onboard new customers and partners onto the NinjaOne platform, via both remote/virtual and in-person onsite sessions.\n\nThis is a delivery-focused, learner-facing role. You will run live enablement sessions, keeping participants engaged, answering real product questions, helping learners reach a level of understanding that will accelerate formal certification, and facilitating “virtual labs” that enable learners to get real-world, hands-on experience, in a safe and non-destructive environment. You will also partner with our content subject matter experts and owners to maintain and update the material in line with product updates as the platform evolves.\n\nThis is a key customer- and partner-facing role offering a unique opportunity to lead both new and existing customers and partners to success with the NinjaOne platform.\n\nLocation - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, NJ, NC, NY, OR, TN, TX, VA, & WA.\nPreference will be given to candidates who reside in Austin, TX or Tampa, FL or those who are willing to relocate without assistance.\n\nTravel Requirement: ~40%, including onsite customer training, industry events, and team collaboration.\n\nWhat You’ll be Doing\n\nFacilitate the NinjaOne training curriculum, such as our Certified Technician course, a multi-module program that covers the breadth of the NinjaOne platform. You will be a part of the team that ensures the curriculum and the content continuously evolves in line with product updates.\nDeliver engaging live, in-person and remote/virtual instructor-led training sessions to external customers and partners, applying a variety of instructional techniques (explanation, demonstration, guided practice, discussion, exercises etc).\nFacilitate the virtual classroom: manage pacing, screen shares, polls, Q&A, and breakout activities, and keep remote participants engaged, active and on track.\nExplain technical concepts clearly to audiences with mixed experience levels and adapt your delivery to the room.\nGuide learners through hands-on practice with the platform and support them toward earning formal NinjaOne certification.\nAssess learner needs and readiness then evaluate training effectiveness; recommend and apply improvements as appropriate.\nPartner with content owners and product teams to keep course content, guides, and materials accurate and aligned with NinjaOne product updates.\nMaintain deep, current product knowledge of the NinjaOne platform.\nTrack and report on session delivery, attendance, and certification outcomes\nOther duties as needed.\n\nAbout You\n\n3+ years delivering instructor-led technical training, including live virtual/online as well as in-person onsite delivery to adult learners.\nDemonstrated ability to facilitate and hold attention in a live virtual classroom setting that includes a hands-on virtual labs environment, not just presentation.\nStrong verbal communication, presentation, and facilitation skills, with clear speech and confident delivery.\nAbility to select instructional methods appropriate to the audience and to teach/instruct others effectively.\nSkill in assessing learner needs and evaluating whether training achieved its goals.\nProficiency with virtual classroom/webinar tooling; comfort with a learning management system (LMS) and presentation software.\nFoundational IT knowledge relevant to endpoint management/RMM, sufficient to teach the platform credibly and answer practitioner questions – direct experience with NinjaOne a definite plus.\nStrong written communication for producing and refining handouts, guides, and course materials.\nBased in the United States with authorization to work in the US.\nA reliable remote work setup: stable high-speed internet, a quiet space, and a working webcam and microphone.\nAvailability to teach during US business hours across all time zones.\nHands-on experience with NinjaOne or comparable RMM / endpoint management / MDM / PSA tools.\nBackground as an MSP technician, IT administrator, sysadmin, or helpdesk professional (audience empathy).\nFormal training/instructional credential such as CompTIA CTT+, ATD (APTD/CPTD), or Microsoft Certified Trainer.\nFamiliarity with instructional design and adult-learning principles.\nExperience training external customers and/or partners at a SaaS or technology company.\n\nTechnical Requirements\n\nProficiency in Windows environments (registry, services, performance troubleshooting).\nFamiliarity with Linux/macOS systems and basic command-line troubleshooting.\nBasic understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections.\nNinjaOne Certified Technician certification, or willingness to earn it within 21 days of hire.\nScripting experience in PowerShell, Bash and/or Batch.\nComfortable navigating complex IT ecosystems and integrating with existing infrastructure.\n\nEducation\n\nBachelor's degree, or equivalent practical experience.\n\nAbout Us\nNinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.\nThe NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.\n\nWhat You’ll Love\nWe are a collaborative, kind, and curious community.\nWe honor your flexibility needs with full-time work that is hybrid remote.\nWe have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.\nWe help you prepare for your financial future with our 401(k) plan.\nWe prioritize your work-life balance with our unlimited PTO.\nWe reward your work with opportunity for growth and advancement.\n\nAdditional Information\nThis position is NOT eligible for Visa sponsorship.\n\nDue to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.\n\nStarting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO.\nFor roles based in California, Colorado, Maryland, New Jersey or Washington the base salary hiring range for this position is $150,000 to $150,000 per year.\n\nFor roles based in New York, the base salary hiring range for this position is $150,000 to $150,000 per year.\n\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.\n\n#LI-TR1\n#LI-Remote\n#BI-Remote","company":"NinjaOne","rawCompany":"ninjaone","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-05T15:12:46.902Z","occupations":[{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"},{"code":"25-3099.00","title":"Teachers and Instructors, All Other","slug":"teachers-and-instructors-all-other"},{"code":"11-3131.00","title":"Training and Development Managers","slug":"training-and-development-managers"}],"industries":[{"code":"611430","title":"Professional and Management Development Training","slug":"professional-and-management-development-training"},{"code":"611420","title":"Computer Training","slug":"computer-training"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Trainer, Customer & Partner Enablement","description":"About the Role\nWe are hiring a Technical Trainer to deliver live, instructor-led training (ILT) to onboard new customers and partners onto the NinjaOne platform, via both remote/virtual and in-person onsite sessions.\n\nThis is a delivery-focused, learner-facing role. You will run live enablement sessions, keeping participants engaged, answering real product questions, helping learners reach a level of understanding that will accelerate formal certification, and facilitating “virtual labs” that enable learners to get real-world, hands-on experience, in a safe and non-destructive environment. You will also partner with our content subject matter experts and owners to maintain and update the material in line with product updates as the platform evolves.\n\nThis is a key customer- and partner-facing role offering a unique opportunity to lead both new and existing customers and partners to success with the NinjaOne platform.\n\nLocation - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, NJ, NC, NY, OR, TN, TX, VA, & WA.\nPreference will be given to candidates who reside in Austin, TX or Tampa, FL or those who are willing to relocate without assistance.\n\nTravel Requirement: ~40%, including onsite customer training, industry events, and team collaboration.\n\nWhat You’ll be Doing\n\nFacilitate the NinjaOne training curriculum, such as our Certified Technician course, a multi-module program that covers the breadth of the NinjaOne platform. You will be a part of the team that ensures the curriculum and the content continuously evolves in line with product updates.\nDeliver engaging live, in-person and remote/virtual instructor-led training sessions to external customers and partners, applying a variety of instructional techniques (explanation, demonstration, guided practice, discussion, exercises etc).\nFacilitate the virtual classroom: manage pacing, screen shares, polls, Q&A, and breakout activities, and keep remote participants engaged, active and on track.\nExplain technical concepts clearly to audiences with mixed experience levels and adapt your delivery to the room.\nGuide learners through hands-on practice with the platform and support them toward earning formal NinjaOne certification.\nAssess learner needs and readiness then evaluate training effectiveness; recommend and apply improvements as appropriate.\nPartner with content owners and product teams to keep course content, guides, and materials accurate and aligned with NinjaOne product updates.\nMaintain deep, current product knowledge of the NinjaOne platform.\nTrack and report on session delivery, attendance, and certification outcomes\nOther duties as needed.\n\nAbout You\n\n3+ years delivering instructor-led technical training, including live virtual/online as well as in-person onsite delivery to adult learners.\nDemonstrated ability to facilitate and hold attention in a live virtual classroom setting that includes a hands-on virtual labs environment, not just presentation.\nStrong verbal communication, presentation, and facilitation skills, with clear speech and confident delivery.\nAbility to select instructional methods appropriate to the audience and to teach/instruct others effectively.\nSkill in assessing learner needs and evaluating whether training achieved its goals.\nProficiency with virtual classroom/webinar tooling; comfort with a learning management system (LMS) and presentation software.\nFoundational IT knowledge relevant to endpoint management/RMM, sufficient to teach the platform credibly and answer practitioner questions – direct experience with NinjaOne a definite plus.\nStrong written communication for producing and refining handouts, guides, and course materials.\nBased in the United States with authorization to work in the US.\nA reliable remote work setup: stable high-speed internet, a quiet space, and a working webcam and microphone.\nAvailability to teach during US business hours across all time zones.\nHands-on experience with NinjaOne or comparable RMM / endpoint management / MDM / PSA tools.\nBackground as an MSP technician, IT administrator, sysadmin, or helpdesk professional (audience empathy).\nFormal training/instructional credential such as CompTIA CTT+, ATD (APTD/CPTD), or Microsoft Certified Trainer.\nFamiliarity with instructional design and adult-learning principles.\nExperience training external customers and/or partners at a SaaS or technology company.\n\nTechnical Requirements\n\nProficiency in Windows environments (registry, services, performance troubleshooting).\nFamiliarity with Linux/macOS systems and basic command-line troubleshooting.\nBasic understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections.\nNinjaOne Certified Technician certification, or willingness to earn it within 21 days of hire.\nScripting experience in PowerShell, Bash and/or Batch.\nComfortable navigating complex IT ecosystems and integrating with existing infrastructure.\n\nEducation\n\nBachelor's degree, or equivalent practical experience.\n\nAbout Us\nNinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.\nThe NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.\n\nWhat You’ll Love\nWe are a collaborative, kind, and curious community.\nWe honor your flexibility needs with full-time work that is hybrid remote.\nWe have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.\nWe help you prepare for your financial future with our 401(k) plan.\nWe prioritize your work-life balance with our unlimited PTO.\nWe reward your work with opportunity for growth and advancement.\n\nAdditional Information\nThis position is NOT eligible for Visa sponsorship.\n\nDue to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.\n\nStarting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO.\nFor roles based in California, Colorado, Maryland, New Jersey or Washington the base salary hiring range for this position is $150,000 to $150,000 per year.\n\nFor roles based in New York, the base salary hiring range for this position is $150,000 to $150,000 per year.\n\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.\n\n#LI-TR1\n#LI-Remote\n#BI-Remote","datePosted":"2026-08-05T15:12:46.902Z","dateModified":"2026-08-05T15:12:46.902Z","hiringOrganization":{"@type":"Organization","name":"NinjaOne","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c31723640556cf2bfdffc77d"},"url":"https://jobsearcher.com/jobs/c31723640556cf2bfdffc77d"}}