{"schemaVersion":"jobsearcher.job.v1","id":"c30fc13930278b992f81b909","url":"https://jobsearcher.com/jobs/c30fc13930278b992f81b909","canonicalUrl":"https://jobsearcher.com/jobs/c30fc13930278b992f81b909","title":"Program Manager","description":"Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses—including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people’s behavior—to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers.\nWe are seeking a Program Manager to join our team and help us achieve our ambitious goals for our business and for the planet.\nHow you will make an impact:\nThe Program Manager is a seasoned professional responsible for managing complex program objectives with significant organizational impact. This role requires deep expertise in the field, the ability to work independently with minimal supervision, and strong leadership in cross-functional settings. The Program Manager plays a crucial role in enabling team success, providing strategic insights, and delivering operational excellence.\nWhat you get to do:\nEnsure the operational health and efficiency of assigned programs, proactively identifying and addressing risks.\nMaintain customer satisfaction by delivering high-quality services and meeting key performance goals and SLAs.\nServe as a client-facing representative, ensuring effective communication of program performance, alignment on program objectives, resolving operational issues, and identifying areas for program improvement.\nSupport program expansions by providing consulting expertise and operational insights to Account Management and Sales teams.\nOwn the enrollment processing function, ensuring smooth execution and supporting Marketing efforts with operational processes.\nLead the development and execution of enrollment growth strategy\nWork with relevant teams to provide accurate and timely execution of incentive payments.\nLead event dispatch operations in collaboration with Product and Technical Support teams.\nParticipate in on-call rotations to support issue resolution and operational continuity.\nEnsure contractual commitments for market participation are met by working closely with Product, Engineering, and Market Operations Compliance (MOC) teams.\nPartner with Customer Care to make sure Tier 1 support teams are equipped with proper training, documentation, and resources, and provide a feedback loop for improved customer experience.\nMeet or exceed ticket SLAs for Tier 2 escalations and work collaboratively to resolve complex issues.\nDevelop and maintain process documentation to support training, knowledge transfer, and risk mitigation.\nContinuously identify and implement process improvements to enhance operational efficiency and service quality.\nIdentify operational gaps when implementing new products and services, develop and document the necessary processes, and coordinate with cross-functional teams for prioritization of long-term scalable solutions.\nEstablish and maintain strong working relationships with internal and external stakeholders, providing necessary input to clarify priorities for bug fixes and engineering support.\nProvide mentorship and guidance to Account Operators and Coordinators, fostering a high-performance team environment.\nEffectively delegate tasks and project work using a structured and clear agreement approach.\nCommunicate effectively with stakeholders, ensuring alignment on program objectives and execution.\nAccountable for enabling the timely delivery of event results, working cross-functionality to escalate failures while providing important client context.\nAble to confidently leverage database tools to understand, interpret and drive insights about your programs. Able to coordinate effectively with cross-functional partners.\nWhat you bring to Uplight:\nBachelor’s degree in business, operations, or a related field (or equivalent experience).\n5+ years of experience in program management or related roles.\nStrong problem-solving skills and ability to navigate ambiguous situations.\nExcellent communication and stakeholder management skills.\nProven ability to drive process improvements and operational efficiencies.\nExperience in handling client-facing engagements and delivering strategic insights.\nProficiency in project management tools and methodologies.\nAbility to mentor and support junior team members.\nProficiency in project management tools and methodologies such as , JIRA/Confluence, Asana, Excel, Wrike, Figma, Miro/Lucid. Comfortable with process flow diagramming.\nTechnical Proficiency and experience with tools such as Sublime, Utilizing Python scripts, ExcelAWS S3, CRMs, VSCode, Redash, DataDog\nProficient at interpreting data & revenue models and associated forecasting, experience using BI tools.\nWhy Join Uplight in Leading the Fight Against Climate Change?\nAt Uplight, we're not just offering a job – we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility. Here's why you should join our team of passionate Uplighters:\nMake a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future.\nGrow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.\nThrive: We offer comprehensive benefits, including flexible time off, generous parental leave, and work flexibility to help you thrive both personally and professionally.\nBelong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.\nBe Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions recognized. Together, we can build a brighter tomorrow.\nTo learn more about our comprehensive benefits package and other perks, visit uplight.com/careers\nSalary Range: $84,000 to $105,000 USD + Bonus\nApplication Deadline: September 1, 2026\nIn accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.\nUplight provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status (including neurodivergence), genetics, protected veteran status, sexual orientation, gender identity or expression, neurotypicality, or any other characteristic protected by federal, state or local laws.","company":"Uplight","rawCompany":"uplight","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-15T13:21:30.806Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses—including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people’s behavior—to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers.\nWe are seeking a Program Manager to join our team and help us achieve our ambitious goals for our business and for the planet.\nHow you will make an impact:\nThe Program Manager is a seasoned professional responsible for managing complex program objectives with significant organizational impact. This role requires deep expertise in the field, the ability to work independently with minimal supervision, and strong leadership in cross-functional settings. The Program Manager plays a crucial role in enabling team success, providing strategic insights, and delivering operational excellence.\nWhat you get to do:\nEnsure the operational health and efficiency of assigned programs, proactively identifying and addressing risks.\nMaintain customer satisfaction by delivering high-quality services and meeting key performance goals and SLAs.\nServe as a client-facing representative, ensuring effective communication of program performance, alignment on program objectives, resolving operational issues, and identifying areas for program improvement.\nSupport program expansions by providing consulting expertise and operational insights to Account Management and Sales teams.\nOwn the enrollment processing function, ensuring smooth execution and supporting Marketing efforts with operational processes.\nLead the development and execution of enrollment growth strategy\nWork with relevant teams to provide accurate and timely execution of incentive payments.\nLead event dispatch operations in collaboration with Product and Technical Support teams.\nParticipate in on-call rotations to support issue resolution and operational continuity.\nEnsure contractual commitments for market participation are met by working closely with Product, Engineering, and Market Operations Compliance (MOC) teams.\nPartner with Customer Care to make sure Tier 1 support teams are equipped with proper training, documentation, and resources, and provide a feedback loop for improved customer experience.\nMeet or exceed ticket SLAs for Tier 2 escalations and work collaboratively to resolve complex issues.\nDevelop and maintain process documentation to support training, knowledge transfer, and risk mitigation.\nContinuously identify and implement process improvements to enhance operational efficiency and service quality.\nIdentify operational gaps when implementing new products and services, develop and document the necessary processes, and coordinate with cross-functional teams for prioritization of long-term scalable solutions.\nEstablish and maintain strong working relationships with internal and external stakeholders, providing necessary input to clarify priorities for bug fixes and engineering support.\nProvide mentorship and guidance to Account Operators and Coordinators, fostering a high-performance team environment.\nEffectively delegate tasks and project work using a structured and clear agreement approach.\nCommunicate effectively with stakeholders, ensuring alignment on program objectives and execution.\nAccountable for enabling the timely delivery of event results, working cross-functionality to escalate failures while providing important client context.\nAble to confidently leverage database tools to understand, interpret and drive insights about your programs. Able to coordinate effectively with cross-functional partners.\nWhat you bring to Uplight:\nBachelor’s degree in business, operations, or a related field (or equivalent experience).\n5+ years of experience in program management or related roles.\nStrong problem-solving skills and ability to navigate ambiguous situations.\nExcellent communication and stakeholder management skills.\nProven ability to drive process improvements and operational efficiencies.\nExperience in handling client-facing engagements and delivering strategic insights.\nProficiency in project management tools and methodologies.\nAbility to mentor and support junior team members.\nProficiency in project management tools and methodologies such as , JIRA/Confluence, Asana, Excel, Wrike, Figma, Miro/Lucid. Comfortable with process flow diagramming.\nTechnical Proficiency and experience with tools such as Sublime, Utilizing Python scripts, ExcelAWS S3, CRMs, VSCode, Redash, DataDog\nProficient at interpreting data & revenue models and associated forecasting, experience using BI tools.\nWhy Join Uplight in Leading the Fight Against Climate Change?\nAt Uplight, we're not just offering a job – we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility. Here's why you should join our team of passionate Uplighters:\nMake a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future.\nGrow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.\nThrive: We offer comprehensive benefits, including flexible time off, generous parental leave, and work flexibility to help you thrive both personally and professionally.\nBelong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.\nBe Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions recognized. Together, we can build a brighter tomorrow.\nTo learn more about our comprehensive benefits package and other perks, visit uplight.com/careers\nSalary Range: $84,000 to $105,000 USD + Bonus\nApplication Deadline: September 1, 2026\nIn accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.\nUplight provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status (including neurodivergence), genetics, protected veteran status, sexual orientation, gender identity or expression, neurotypicality, or any other characteristic protected by federal, state or local laws.","datePosted":"2026-08-15T13:21:30.806Z","dateModified":"2026-08-15T13:21:30.806Z","hiringOrganization":{"@type":"Organization","name":"Uplight","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c30fc13930278b992f81b909"},"url":"https://jobsearcher.com/jobs/c30fc13930278b992f81b909"}}