{"schemaVersion":"jobsearcher.job.v1","id":"c2f86bb6bac415acc6909b24","url":"https://jobsearcher.com/jobs/c2f86bb6bac415acc6909b24","canonicalUrl":"https://jobsearcher.com/jobs/c2f86bb6bac415acc6909b24","title":"Manager, Program Optimization","description":"Position Purpose:\nManage Services operations processes for Services Online Merchandising and manage projects focusing on sales enablement that support the needs of the business. This role will partner cross-functionally to support analytical needs to the organization, measure performance, execute sales enablement processes, and identify opportunities to grow sales online.\n\nKey Responsibilities:\n20% Develop and Implementation - Develop and implement changes that improve overall services operations processes that are likely to add value to the organization’s bottom line. Manage/drive core services operations projects and/or process improvements.\n15% Manage day-to-day process - Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.\n10% Analyze Components - Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.\n10% Analyze Industry - Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.\n10% Communicate Effectively - Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot.\n10% Maintain Knowledge Base - Maintain knowledge base regarding specific operations and processes within store operations.\n10% Manage Issues & Roadblocks - Manage issues and roadblocks that arise related to their area of responsibility.\n10% Training - Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.\n5% Anticipate Field and Service Provider Needs - Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.\nDirect Manager/Direct Reports:\nThis Position typically reports to Senior Manager Ops Process.\nThis role has 1 direct report.\n\nTravel Requirements:\nTypically requires overnight travel 5% to 20% of the time.\nPhysical Requirements:\nMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.\nWorking Conditions:\nLocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\nMinimum Qualifications:\nMust be 18 years of age or older.\nMust be legally permitted to work in the United States.\n\nPreferred Qualifications:\nNovice SQL/GBQ skills\nCertified Project Management Professional (PMP)\nPrior experience in a consulting and/or project management role within a corporate environment preferred\nStrong analytical stills and business acumen\nDemonstrated ability to collaborate and work effectively with cross-functional teams and associates in SSC and field roles\n3 years of sales or process management in related area\nMinimum Education:\nThe knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.\nPreferred Education:\nNo additional education\nMinimum Years of Work Experience:\n5\nPreferred Years of Work Experience:\nNo additional years of experience\nMinimum Leadership Experience:\nNo previous leadership experience\n\nPreferred Leadership Experience:\n1+ year of previous leadership experience\n\nCertifications:\nCertified Project Management Professional (PMP)\n\nCompetencies:\nAction Oriented\nManages Ambiguity\nCommunicates Effectively\nStrategic Mindset\nStrong business, functional and/or store knowledge for their area of responsibility\nStrong operations, retail and/or field experience required\nAbility to partner/communicate well with the field/stores\nHigh sense of urgency in responding to field needs\nStrong big picture; strategic thinking skills\nStrong quantitative skills such as statistics and data analysis","company":"The Home Depot","rawCompany":"home depot thd","city":"Atlanta","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-08-03T18:12:19.508Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"444110","title":"Home Centers","slug":"home-centers"},{"code":"444140","title":"Hardware Retailers","slug":"hardware-retailers"},{"code":"455219","title":"All Other General Merchandise Retailers","slug":"all-other-general-merchandise-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, Program Optimization","description":"Position Purpose:\nManage Services operations processes for Services Online Merchandising and manage projects focusing on sales enablement that support the needs of the business. This role will partner cross-functionally to support analytical needs to the organization, measure performance, execute sales enablement processes, and identify opportunities to grow sales online.\n\nKey Responsibilities:\n20% Develop and Implementation - Develop and implement changes that improve overall services operations processes that are likely to add value to the organization’s bottom line. Manage/drive core services operations projects and/or process improvements.\n15% Manage day-to-day process - Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.\n10% Analyze Components - Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.\n10% Analyze Industry - Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.\n10% Communicate Effectively - Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot.\n10% Maintain Knowledge Base - Maintain knowledge base regarding specific operations and processes within store operations.\n10% Manage Issues & Roadblocks - Manage issues and roadblocks that arise related to their area of responsibility.\n10% Training - Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.\n5% Anticipate Field and Service Provider Needs - Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.\nDirect Manager/Direct Reports:\nThis Position typically reports to Senior Manager Ops Process.\nThis role has 1 direct report.\n\nTravel Requirements:\nTypically requires overnight travel 5% to 20% of the time.\nPhysical Requirements:\nMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.\nWorking Conditions:\nLocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\nMinimum Qualifications:\nMust be 18 years of age or older.\nMust be legally permitted to work in the United States.\n\nPreferred Qualifications:\nNovice SQL/GBQ skills\nCertified Project Management Professional (PMP)\nPrior experience in a consulting and/or project management role within a corporate environment preferred\nStrong analytical stills and business acumen\nDemonstrated ability to collaborate and work effectively with cross-functional teams and associates in SSC and field roles\n3 years of sales or process management in related area\nMinimum Education:\nThe knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.\nPreferred Education:\nNo additional education\nMinimum Years of Work Experience:\n5\nPreferred Years of Work Experience:\nNo additional years of experience\nMinimum Leadership Experience:\nNo previous leadership experience\n\nPreferred Leadership Experience:\n1+ year of previous leadership experience\n\nCertifications:\nCertified Project Management Professional (PMP)\n\nCompetencies:\nAction Oriented\nManages Ambiguity\nCommunicates Effectively\nStrategic Mindset\nStrong business, functional and/or store knowledge for their area of responsibility\nStrong operations, retail and/or field experience required\nAbility to partner/communicate well with the field/stores\nHigh sense of urgency in responding to field needs\nStrong big picture; strategic thinking skills\nStrong quantitative skills such as statistics and data analysis","datePosted":"2026-08-03T18:12:19.508Z","dateModified":"2026-08-03T18:12:19.508Z","hiringOrganization":{"@type":"Organization","name":"The Home Depot","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Atlanta","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c2f86bb6bac415acc6909b24"},"url":"https://jobsearcher.com/jobs/c2f86bb6bac415acc6909b24"}}