{"schemaVersion":"jobsearcher.job.v1","id":"c2ebeb68f22728273a178dea","url":"https://jobsearcher.com/jobs/c2ebeb68f22728273a178dea","canonicalUrl":"https://jobsearcher.com/jobs/c2ebeb68f22728273a178dea","title":"Program Operations Manager","description":"*Candidates must reside in either Miami, Fort Lauderdale, Chicago, Metro New York, Jersey City, Boston, Dallas, Houston, Austin or Phoenix*At JetFuel, the role of Program Operations Manager is held by a detail-driven operator who is dedicated to supporting, maintaining and tracking the systems, processes, reporting and resources that power a national beverage alcohol sampling program – the HQ engine that keeps the wheels turning behind every market.As a key member of the HQ team, they report into the Directors who lead the program and support field and program leadership behind the scenes, while also contributing to a positive, collaborative culture across the organization – demonstrating sharp organization, a commitment to data accuracy, and a relentless dedication to operational excellence.DUTIES:Support, maintain and track the operational infrastructure behind the national program – with a focus on accuracy, consistency and efficiency.Operations & Program InfrastructureAn organized, process-minded operator who owns the back-of-house – from tracking systems and reporting audits to budgets, payroll, platforms and training resources – so field and program leadership have accurate information and the tools they need. Program Directors lead the development of program tools, brand programming and resources; this role supports that development and owns their ongoing maintenance and tracking. You’ll partner with internal teams across Account, Brand Program & Training, Field, IT, Finance and HR all along the way.Specifics Include:Program Operations & ProcessSupport the development of, and maintain, the workflows, timelines, standard operating procedures and communication cadences (including national field call agendas and action-item tracking) that keep the program runningMaintain and update Smartsheets, trackers, dashboards and project plans developed by program leadership, using them to track goals, budgets, allocations, deliverables and milestonesIdentify process gaps and recommend solutions to improve efficiency, accuracy and consistency across national operationsReporting, KPIs & Data IntegrityTrack program goals, KPIs and performance metrics; pull and analyze platform reports to identify trends, execution gaps and insights for leadershipAudit event recaps, photos and SKU reporting for completeness, accuracy and compliance with program standards, partnering with field leadership to resolve discrepanciesOwn the accuracy and integrity of all reported program information, maintaining clear records of audits and follow-up actionsBudget, Allocations & PayrollManage and monitor program budgets and ERS allocations, ensuring resources are tracked accurately and distributed within established guidelinesConduct field payroll audits and approvals, reconciling reported hours against event activity and recapsMaintain consistent audit procedures and checks and balances, escalating discrepancies to the appropriate stakeholdersPlatform, Brand & Training ResourcesAdminister the field management platform – including program information, brand resources, training content and dashboards – and serve as the primary liaison with the agency platform resourceSupport the Directors in developing brand decks, training materials and program resources across the client’s portfolio, and own their ongoing updates, organization and accessibility for field teamsCoordinate training materials and communications for new brands, products, promotions and program updatesCross-Functional Support & AdministrationServe as the operational point of contact for IT, Finance and HR needs, coordinating requests and ensuring timely follow-upPartner with the Account Director, Brand Program & Training, and regional and field leadership to keep processes, resources and priorities alignedSupport special projects and evolving program needs; complete administrative responsibilities and expense reports accurately and on timeDesired Skills:2–4 years of experience in beverage alcohol, field marketing, experiential marketing, brand marketing or program operations preferredProficient in Smartsheet, including maintaining sheets, trackers, dashboards and reports, strongly preferredExperience with field management platforms and reporting tools preferredExperience with budget tracking, allocations, payroll audits or reporting audits preferredProficient in Microsoft Office (Excel, PowerPoint, Word, Outlook), including updating presentations and training materialsStrong organizational, analytical and problem-solving skills, with exceptional attention to detail and a commitment to data accuracyStrong written and verbal communication skills and the ability to collaborate across internal teamsAbility to manage multiple priorities, meet deadlines and adapt to changing program needsProactive, resourceful and solutions-oriented, with the ability to help bring new processes and resources to lifeMust be 21 years of age or olderEat. Breathe. JetFuel.People Minded – Must show dignity and respect to all peopleIntegrity – Must exemplify the highest degree of ethical behaviorResults Oriented – Must show passion, pride and commitment to succeed with HUSTLEHighly Organized – With consistent and timely communicationsTrust – Must be honest, sincere and confidentTeamwork – Must build trusting relationships and have each other’s backsInnovation – Must progress through a combination of creativity, common sense & visionBalance – Must maintain an optimistic, “go get it” attitude & be able to balance it with a healthy work / life balanceEqual OpportunityJetFuel is committed to building diverse teams and we are proud to be an equal opportunity employer. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request reasonable accommodation, contact hrhelp@constellation-exp.com","company":"Jetfuel","rawCompany":"jetfuel","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-11-08T08:25:41.179Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"541890","title":"Other Services Related to Advertising","slug":"other-services-related-to-advertising"},{"code":"541870","title":"Advertising Material Distribution Services","slug":"advertising-material-distribution-services"},{"code":"325193","title":"Ethyl Alcohol Manufacturing","slug":"ethyl-alcohol-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Operations Manager","description":"*Candidates must reside in either Miami, Fort Lauderdale, Chicago, Metro New York, Jersey City, Boston, Dallas, Houston, Austin or Phoenix*At JetFuel, the role of Program Operations Manager is held by a detail-driven operator who is dedicated to supporting, maintaining and tracking the systems, processes, reporting and resources that power a national beverage alcohol sampling program – the HQ engine that keeps the wheels turning behind every market.As a key member of the HQ team, they report into the Directors who lead the program and support field and program leadership behind the scenes, while also contributing to a positive, collaborative culture across the organization – demonstrating sharp organization, a commitment to data accuracy, and a relentless dedication to operational excellence.DUTIES:Support, maintain and track the operational infrastructure behind the national program – with a focus on accuracy, consistency and efficiency.Operations & Program InfrastructureAn organized, process-minded operator who owns the back-of-house – from tracking systems and reporting audits to budgets, payroll, platforms and training resources – so field and program leadership have accurate information and the tools they need. Program Directors lead the development of program tools, brand programming and resources; this role supports that development and owns their ongoing maintenance and tracking. You’ll partner with internal teams across Account, Brand Program & Training, Field, IT, Finance and HR all along the way.Specifics Include:Program Operations & ProcessSupport the development of, and maintain, the workflows, timelines, standard operating procedures and communication cadences (including national field call agendas and action-item tracking) that keep the program runningMaintain and update Smartsheets, trackers, dashboards and project plans developed by program leadership, using them to track goals, budgets, allocations, deliverables and milestonesIdentify process gaps and recommend solutions to improve efficiency, accuracy and consistency across national operationsReporting, KPIs & Data IntegrityTrack program goals, KPIs and performance metrics; pull and analyze platform reports to identify trends, execution gaps and insights for leadershipAudit event recaps, photos and SKU reporting for completeness, accuracy and compliance with program standards, partnering with field leadership to resolve discrepanciesOwn the accuracy and integrity of all reported program information, maintaining clear records of audits and follow-up actionsBudget, Allocations & PayrollManage and monitor program budgets and ERS allocations, ensuring resources are tracked accurately and distributed within established guidelinesConduct field payroll audits and approvals, reconciling reported hours against event activity and recapsMaintain consistent audit procedures and checks and balances, escalating discrepancies to the appropriate stakeholdersPlatform, Brand & Training ResourcesAdminister the field management platform – including program information, brand resources, training content and dashboards – and serve as the primary liaison with the agency platform resourceSupport the Directors in developing brand decks, training materials and program resources across the client’s portfolio, and own their ongoing updates, organization and accessibility for field teamsCoordinate training materials and communications for new brands, products, promotions and program updatesCross-Functional Support & AdministrationServe as the operational point of contact for IT, Finance and HR needs, coordinating requests and ensuring timely follow-upPartner with the Account Director, Brand Program & Training, and regional and field leadership to keep processes, resources and priorities alignedSupport special projects and evolving program needs; complete administrative responsibilities and expense reports accurately and on timeDesired Skills:2–4 years of experience in beverage alcohol, field marketing, experiential marketing, brand marketing or program operations preferredProficient in Smartsheet, including maintaining sheets, trackers, dashboards and reports, strongly preferredExperience with field management platforms and reporting tools preferredExperience with budget tracking, allocations, payroll audits or reporting audits preferredProficient in Microsoft Office (Excel, PowerPoint, Word, Outlook), including updating presentations and training materialsStrong organizational, analytical and problem-solving skills, with exceptional attention to detail and a commitment to data accuracyStrong written and verbal communication skills and the ability to collaborate across internal teamsAbility to manage multiple priorities, meet deadlines and adapt to changing program needsProactive, resourceful and solutions-oriented, with the ability to help bring new processes and resources to lifeMust be 21 years of age or olderEat. Breathe. JetFuel.People Minded – Must show dignity and respect to all peopleIntegrity – Must exemplify the highest degree of ethical behaviorResults Oriented – Must show passion, pride and commitment to succeed with HUSTLEHighly Organized – With consistent and timely communicationsTrust – Must be honest, sincere and confidentTeamwork – Must build trusting relationships and have each other’s backsInnovation – Must progress through a combination of creativity, common sense & visionBalance – Must maintain an optimistic, “go get it” attitude & be able to balance it with a healthy work / life balanceEqual OpportunityJetFuel is committed to building diverse teams and we are proud to be an equal opportunity employer. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request reasonable accommodation, contact hrhelp@constellation-exp.com","datePosted":"2026-11-08T08:25:41.179Z","dateModified":"2026-11-08T08:25:41.179Z","hiringOrganization":{"@type":"Organization","name":"Jetfuel","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c2ebeb68f22728273a178dea"},"url":"https://jobsearcher.com/jobs/c2ebeb68f22728273a178dea"}}