{"schemaVersion":"jobsearcher.job.v1","id":"c2de5448fc6a5793fc05ed5d","url":"https://jobsearcher.com/jobs/c2de5448fc6a5793fc05ed5d","canonicalUrl":"https://jobsearcher.com/jobs/c2de5448fc6a5793fc05ed5d","title":"Retail Associate","description":"Retail Sales And Customer Service RoleWork Location Type: Onsite\r\nLocation(s): Mitchell, South Dakota, United States\r\nJob Description: Retail sales and customer service role, with base wage + monthly sales incentives. Great work schedule: 9am to 6pm, Monday thru Friday! Great benefits package, including Free Midco Services on day one, along with discounted Midco Mobile!\r\nJob SummaryThe Retail Associate is responsible for supporting residential sales and service by helping customers understand products, pricing, and solutions that meet their needs. The role drives revenue growth by recommending services, meeting defined sales goals, and accurately completing all customer transactions and account activities. The position strengthens customer satisfaction and retention through effective communication, timely follow-up, and clear demonstrations of equipment functionality.\r\nResponsibilitiesIdentify individual customer current and potential product needs and make recommendations. Increase the customer understanding of Midco products and pricing options.\r\nPossess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone in an effort to sell and upsell to new and existing customers in a retail environment.\r\nBuild and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.\r\nApply a positive customer service attitude in interactions with all customers and establish positive rapport.\r\nMeet or exceed defined sales goals (weekly, monthly, yearly, etc.).\r\nAccurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.\r\nFollow up with customers in a timely manner if necessary.\r\nReceive customer payments and maintain the cash drawer.\r\nClearly explain and demonstrate equipment connectivity and functionality to customers.\r\nVerify the functionality of returned equipment.\r\nMeet ongoing sales training requirements.\r\nCommunicate effectively and professionally in all forms of communication with internal and external customers\r\nClean and prepare equipment for distribution to customers that visit the CXC to pick up or swap equipment.\r\nStore cleaning duties as assigned per location.\r\nModel Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.\r\nEnsure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.\r\nMaintain reliable and predictable attendance as required by the position.\r\nPerform other duties as assigned.\r\nRequired QualificationsHigh school diploma or GED.\r\nBasic typing, email and computer skills.\r\nProficient at using technology including the internet and applications.\r\nExceptional communication skills, both verbal and written.\r\nAbility to adapt and excel in a fast-paced work environment.\r\nEmployees may be required to work rotating shifts.\r\nEmployees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.\r\nPreferred QualificationsPrevious customer service/ sales experience in a retail environment.\r\nJob LevelsRetail AssociateAdvanced\r\nDemonstrate solid understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.\r\nDemonstrate advanced sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.\r\nAt least 3 years previous customer service / sales experience required.\r\nRetail Associate - Senior\r\nDemonstrate deep understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.\r\nDemonstrate highly skilled sales techniques and ability to effectively adjust messaging to maximize opportunity and influence each unique customer.\r\nAt least 5 years previous customer service / sales experience required.\r\nWork EnvironmentThe employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may be asked to lift and/or carry loads of up to 50 lbs.\r\nThe noise level in the work environment is moderate to loud.\r\nEmployees may be required to stand in a retail environment for up to 8 hours a day.\r\nMental DemandsAbility to understand, follow and execute both routine and non-routine verbal and written instructions.\r\nProficiency in understanding problems and collaborating with others to find alternative solutions.\r\nClearly articulate instructions and expectations.\r\nSkilled in focusing on the issue at hand without reacting emotionally.\r\nAbility to de-escalate conflicts effectively.\r\nMaintain availability and composure during periods of continuous, high interaction volume.\r\nAdapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.\r\nBenefits SummaryFree Midco internet and TV\r\nGenerous 401(k) match and paid time away from work programs\r\nMidco-provided short and long term disability insurance\r\nMidco contributions to your HSA\r\nPrograms to support your physical, mental, emotional and financial wellbeing\r\nAnd many more\r\nAbout MidcoMidco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.\r\nWe are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.\r\nWe serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.\r\nOur 1,900 team members work together with integrity, creating a caring culture for a lasting impact.","company":"Mitchell Area Development","rawCompany":"mitchell area development","city":"Mitchell","state":"SD","isRemote":false,"isActive":true,"createdAt":"2026-10-13T01:53:44.476Z","occupations":[{"code":"41-2031.00","title":"Retail Salespersons","slug":"retail-salespersons"},{"code":"41-9099.00","title":"Sales and Related Workers, All Other","slug":"sales-and-related-workers-all-other"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"449210","title":"Electronics and Appliance Retailers","slug":"electronics-and-appliance-retailers"},{"code":"455219","title":"All Other General Merchandise Retailers","slug":"all-other-general-merchandise-retailers"},{"code":"449110","title":"Furniture Retailers","slug":"furniture-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Retail Associate","description":"Retail Sales And Customer Service RoleWork Location Type: Onsite\r\nLocation(s): Mitchell, South Dakota, United States\r\nJob Description: Retail sales and customer service role, with base wage + monthly sales incentives. Great work schedule: 9am to 6pm, Monday thru Friday! Great benefits package, including Free Midco Services on day one, along with discounted Midco Mobile!\r\nJob SummaryThe Retail Associate is responsible for supporting residential sales and service by helping customers understand products, pricing, and solutions that meet their needs. The role drives revenue growth by recommending services, meeting defined sales goals, and accurately completing all customer transactions and account activities. The position strengthens customer satisfaction and retention through effective communication, timely follow-up, and clear demonstrations of equipment functionality.\r\nResponsibilitiesIdentify individual customer current and potential product needs and make recommendations. Increase the customer understanding of Midco products and pricing options.\r\nPossess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone in an effort to sell and upsell to new and existing customers in a retail environment.\r\nBuild and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.\r\nApply a positive customer service attitude in interactions with all customers and establish positive rapport.\r\nMeet or exceed defined sales goals (weekly, monthly, yearly, etc.).\r\nAccurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.\r\nFollow up with customers in a timely manner if necessary.\r\nReceive customer payments and maintain the cash drawer.\r\nClearly explain and demonstrate equipment connectivity and functionality to customers.\r\nVerify the functionality of returned equipment.\r\nMeet ongoing sales training requirements.\r\nCommunicate effectively and professionally in all forms of communication with internal and external customers\r\nClean and prepare equipment for distribution to customers that visit the CXC to pick up or swap equipment.\r\nStore cleaning duties as assigned per location.\r\nModel Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.\r\nEnsure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.\r\nMaintain reliable and predictable attendance as required by the position.\r\nPerform other duties as assigned.\r\nRequired QualificationsHigh school diploma or GED.\r\nBasic typing, email and computer skills.\r\nProficient at using technology including the internet and applications.\r\nExceptional communication skills, both verbal and written.\r\nAbility to adapt and excel in a fast-paced work environment.\r\nEmployees may be required to work rotating shifts.\r\nEmployees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.\r\nPreferred QualificationsPrevious customer service/ sales experience in a retail environment.\r\nJob LevelsRetail AssociateAdvanced\r\nDemonstrate solid understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.\r\nDemonstrate advanced sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.\r\nAt least 3 years previous customer service / sales experience required.\r\nRetail Associate - Senior\r\nDemonstrate deep understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.\r\nDemonstrate highly skilled sales techniques and ability to effectively adjust messaging to maximize opportunity and influence each unique customer.\r\nAt least 5 years previous customer service / sales experience required.\r\nWork EnvironmentThe employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may be asked to lift and/or carry loads of up to 50 lbs.\r\nThe noise level in the work environment is moderate to loud.\r\nEmployees may be required to stand in a retail environment for up to 8 hours a day.\r\nMental DemandsAbility to understand, follow and execute both routine and non-routine verbal and written instructions.\r\nProficiency in understanding problems and collaborating with others to find alternative solutions.\r\nClearly articulate instructions and expectations.\r\nSkilled in focusing on the issue at hand without reacting emotionally.\r\nAbility to de-escalate conflicts effectively.\r\nMaintain availability and composure during periods of continuous, high interaction volume.\r\nAdapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.\r\nBenefits SummaryFree Midco internet and TV\r\nGenerous 401(k) match and paid time away from work programs\r\nMidco-provided short and long term disability insurance\r\nMidco contributions to your HSA\r\nPrograms to support your physical, mental, emotional and financial wellbeing\r\nAnd many more\r\nAbout MidcoMidco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.\r\nWe are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.\r\nWe serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.\r\nOur 1,900 team members work together with integrity, creating a caring culture for a lasting impact.","datePosted":"2026-10-13T01:53:44.476Z","dateModified":"2026-10-13T01:53:44.476Z","hiringOrganization":{"@type":"Organization","name":"Mitchell Area Development","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mitchell","addressRegion":"SD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c2de5448fc6a5793fc05ed5d"},"url":"https://jobsearcher.com/jobs/c2de5448fc6a5793fc05ed5d"}}