{"schemaVersion":"jobsearcher.job.v1","id":"c2d0d337ede4fd5d98495552","url":"https://jobsearcher.com/jobs/c2d0d337ede4fd5d98495552","canonicalUrl":"https://jobsearcher.com/jobs/c2d0d337ede4fd5d98495552","title":"Workload Allocation Coordinator","description":"Overview:\nLMI is seeking a Workload Allocation Coordinator to support Product Acceptance & Support (PAS) contact center operations for the United States Postal Service (USPS). This role will support PAS leadership by managing workload allocation and tracking processes, monitoring operational metrics, and helping balance work across multiple PAS-supported contact centers.\n\nPAS supports more than eight employee and customer contact centers, including SHIPT, APV, PostalOne, FAST, Informed Delivery, BME, and Mailpiece Design. These contact centers provide Tier 0 through Tier 3 support and are staffed by approximately 250 to 300 agents. PAS operations rely on a common technology stack that includes Genesys Cloud, Salesforce, and ServiceNow, with AIVA deployed in several operations to support Tier 0 inquiries.\n\nThe Workload Allocation Coordinator will help maintain and optimize the workload allocation and tracking process, support workload forecasting and real-time distribution decisions, monitor performance and workload trends, and provide reporting and analysis to improve resource utilization across PAS operations. This position is ideal for a proactive, detail-oriented professional who is comfortable working in a fast-paced operational environment and coordinating across multiple stakeholders. Remote work is acceptable, with flexibility to work onsite based on client request.\n\nLMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.\n\nLeveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.\nResponsibilities:\nManage, maintain, and improve the workload allocation and tracking process for PAS-supported contact center operations.\nSupport the PAS Director and PAS leadership with workload forecasting, real-time allocation, and workload balancing across supported contact centers.\nMonitor workload volumes, queue activity, staffing utilization, and related operational metrics to identify trends and support effective resource allocation.\nDevelop reports, dashboards, summaries, and other decision-support materials to provide visibility into workload performance and resource utilization.\nAnalyze workload data from multiple sources and provide actionable recommendations to improve operational efficiency, responsiveness, and balance across contact center operations.\nCoordinate with PAS leadership, contact center managers, and operational leads to support equitable and effective workload distribution.\nTrack workload issues, improvement opportunities, and follow-up actions to support continuous improvement in workload management practices.\nSupport recurring and ad hoc meetings by preparing agendas, capturing notes, and tracking actions related to workload coordination and operational planning.\nMaintain workload-related documentation, process materials, and reporting records in an organized and accessible manner.\nPerform quality control checks on workload data, reports, and tracking artifacts to promote accuracy and consistency.\nQualifications:\nRequired\nBachelor’s degree.\nMinimum 3 years of experience supporting operations, workforce coordination, business analysis, contact center operations, or workload management activities.\nExperience collecting, organizing, and analyzing operational data to support management decision-making.\nStrong proficiency with Microsoft Office Suite, especially Excel and PowerPoint, and experience with collaboration/document tools such as SharePoint and MS Teams.\nStrong written and verbal communication skills, with the ability to communicate clearly with leadership and operational stakeholders.\nAbility to manage multiple priorities in a fast-paced, cross-functional environment.\nStrong attention to detail, organization, and problem-solving skills.\nAbility to work collaboratively with client leadership, managers, and team members in support of mission outcomes.\nU.S. citizenship required.\nPreferred\nExperience supporting federal contact center, customer support, or shared services operations.\nExperience supporting USPS programs, customer operations, or modernization initiatives.\nFamiliarity with workforce allocation, queue management, operational reporting, or performance tracking in a contact center environment.\nExperience working with contact center and case management platforms such as Genesys Cloud, Salesforce, and ServiceNow.\nExperience developing dashboards, workload reports, and performance summaries for leadership review.\nKnowledge of large-scale government transformation or operational support environments.\nAdditional Information\nAbility to obtain security clearance/background investigation: Public Trust\nRemote work is acceptable, with onsite support as requested by the client.\n\nTarget salary range: $75,000 - $95,000. Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications.\n\nThe salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.\nJob Locations: US-Remote","company":"LMI","rawCompany":"lmi","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-06T13:53:33.683Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"55-3015.00","title":"Command and Control Center Specialists","slug":"command-and-control-center-specialists"},{"code":"43-9051.00","title":"Mail Clerks and Mail Machine Operators, Except Postal Service","slug":"mail-clerks-and-mail-machine-operators-except-postal-service"}],"industries":[{"code":"491110","title":"Postal Service","slug":"postal-service"},{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Workload Allocation Coordinator","description":"Overview:\nLMI is seeking a Workload Allocation Coordinator to support Product Acceptance & Support (PAS) contact center operations for the United States Postal Service (USPS). This role will support PAS leadership by managing workload allocation and tracking processes, monitoring operational metrics, and helping balance work across multiple PAS-supported contact centers.\n\nPAS supports more than eight employee and customer contact centers, including SHIPT, APV, PostalOne, FAST, Informed Delivery, BME, and Mailpiece Design. These contact centers provide Tier 0 through Tier 3 support and are staffed by approximately 250 to 300 agents. PAS operations rely on a common technology stack that includes Genesys Cloud, Salesforce, and ServiceNow, with AIVA deployed in several operations to support Tier 0 inquiries.\n\nThe Workload Allocation Coordinator will help maintain and optimize the workload allocation and tracking process, support workload forecasting and real-time distribution decisions, monitor performance and workload trends, and provide reporting and analysis to improve resource utilization across PAS operations. This position is ideal for a proactive, detail-oriented professional who is comfortable working in a fast-paced operational environment and coordinating across multiple stakeholders. Remote work is acceptable, with flexibility to work onsite based on client request.\n\nLMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.\n\nLeveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.\nResponsibilities:\nManage, maintain, and improve the workload allocation and tracking process for PAS-supported contact center operations.\nSupport the PAS Director and PAS leadership with workload forecasting, real-time allocation, and workload balancing across supported contact centers.\nMonitor workload volumes, queue activity, staffing utilization, and related operational metrics to identify trends and support effective resource allocation.\nDevelop reports, dashboards, summaries, and other decision-support materials to provide visibility into workload performance and resource utilization.\nAnalyze workload data from multiple sources and provide actionable recommendations to improve operational efficiency, responsiveness, and balance across contact center operations.\nCoordinate with PAS leadership, contact center managers, and operational leads to support equitable and effective workload distribution.\nTrack workload issues, improvement opportunities, and follow-up actions to support continuous improvement in workload management practices.\nSupport recurring and ad hoc meetings by preparing agendas, capturing notes, and tracking actions related to workload coordination and operational planning.\nMaintain workload-related documentation, process materials, and reporting records in an organized and accessible manner.\nPerform quality control checks on workload data, reports, and tracking artifacts to promote accuracy and consistency.\nQualifications:\nRequired\nBachelor’s degree.\nMinimum 3 years of experience supporting operations, workforce coordination, business analysis, contact center operations, or workload management activities.\nExperience collecting, organizing, and analyzing operational data to support management decision-making.\nStrong proficiency with Microsoft Office Suite, especially Excel and PowerPoint, and experience with collaboration/document tools such as SharePoint and MS Teams.\nStrong written and verbal communication skills, with the ability to communicate clearly with leadership and operational stakeholders.\nAbility to manage multiple priorities in a fast-paced, cross-functional environment.\nStrong attention to detail, organization, and problem-solving skills.\nAbility to work collaboratively with client leadership, managers, and team members in support of mission outcomes.\nU.S. citizenship required.\nPreferred\nExperience supporting federal contact center, customer support, or shared services operations.\nExperience supporting USPS programs, customer operations, or modernization initiatives.\nFamiliarity with workforce allocation, queue management, operational reporting, or performance tracking in a contact center environment.\nExperience working with contact center and case management platforms such as Genesys Cloud, Salesforce, and ServiceNow.\nExperience developing dashboards, workload reports, and performance summaries for leadership review.\nKnowledge of large-scale government transformation or operational support environments.\nAdditional Information\nAbility to obtain security clearance/background investigation: Public Trust\nRemote work is acceptable, with onsite support as requested by the client.\n\nTarget salary range: $75,000 - $95,000. Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications.\n\nThe salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.\nJob Locations: US-Remote","datePosted":"2026-08-06T13:53:33.683Z","dateModified":"2026-08-06T13:53:33.683Z","hiringOrganization":{"@type":"Organization","name":"LMI","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c2d0d337ede4fd5d98495552"},"url":"https://jobsearcher.com/jobs/c2d0d337ede4fd5d98495552"}}