{"schemaVersion":"jobsearcher.job.v1","id":"c2ce04c8dba0fa5359cab0c7","url":"https://jobsearcher.com/jobs/c2ce04c8dba0fa5359cab0c7","canonicalUrl":"https://jobsearcher.com/jobs/c2ce04c8dba0fa5359cab0c7","title":"Field Service Manager","description":"Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.\nA career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.\nJob Summary\nTo support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an Field Service Manager (remote).\nReporting to the Director, Operations the Field Service Manager is responsible to meet and deliver all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT) coordinate the delivery of products and services, aligned to the expectation of the client.\nWhat a typical day looks like:\nOwn delivery of all commercial and operational aspects of the account in line with SOW and contract.\nEnsure adherence to contract agreements, managing scope, change control, and risk.\nAccountable for P&L performance, including cost control, revenue, and margin protection.\nLead customer engagement through regular reviews (QBRs / service reviews).\nManage forecasting (FOL), pricing updates, and financial alignment.\nLead end-to-end Field Service operations, including:\nInstallation & commissioning of cooling systems.\nPreventative & reactive maintenance.\nOn-site technical support and troubleshooting.\nCoordinate field resource planning and scheduling (engineers, tools, spares, subcontractors).\nAct as escalation point for critical site issues, particularly in live data centre environments.\nEnsure readiness for site deployment (materials, documentation, permits, RAMS).\nLead the Customer Focus Team (CFT) to deliver program and service outcomes.\nCoordinate across engineering, supply chain, logistics, and field teams.\nSupport new product introduction (NPI) and deployment using structured methodologies.\nDrive customer satisfaction and retention, particularly through service performance.\nManage service contracts, renewals, and upsell opportunities (retrofits, upgrades).\nEnsure full compliance with Health, Safety & Environmental (HSE) standards on all sites.\nEnforce safe systems of work, especially in high-risk / live environments.\nOversee contractor compliance and third-party service provider performance.\nTrack and report field service metrics and program KPIs.\nLead root cause analysis (RCA) for field failures and implement corrective actions.\nDrive continuous improvement initiatives across service delivery and operations.\nThe experience we’re looking to add to our team,\nTypically requires a Bachelor's degree in engineering or related field or equivalent experience. Typically requires a minimum of 5 years experience in program administration/ management or related area.\nStrong experience in field service operations, ideally in: Cooling systems / HVAC / data centre infrastructure.\nProven ability to manage Remote field teams and on-site engineers and complex multi-site deployments\nStrong understanding of Installation, commissioning, and maintenance practices and Service delivery models and SLAs\nExcellent customer-facing, communication, and escalation management skills.\nStrong commercial and financial acumen.\nGreat experience with P&L.\nAvailability to travel up to 25%.\nEC37\nWhat you'll receive for the great work you provide:\nFull range of medical, dental, and vision plans\nLife Insurance\nShort-term and Long-term Disability\nMatching 401(k) Contributions\nVacation and Paid Sick Time\nTuition Reimbursement\n\nApplication Deadline:\nApplications for this job position will be accepted for at least five days following the job posting start date below and continuing until the end date below or until the position is filled. This posting may close sooner due to application volume.\nJob Posting Start Date 07-13-2026 Job Posting End Date 09-13-2026\n\nThe base pay range for this position is provided below. The final base rate offered will be determined using job-related, non-discriminatory criteria, including but not limited to experience, qualifications, geographic location, education, external market data, and internal equity.\n$95,900.00 USD - $131,900.00 USD Annual\nJob Category\nOperations\nIs Sponsorship Available?\nNo\nFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).","company":"Flex","rawCompany":"flex","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-04T19:50:26.524Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"49-1011.00","title":"First-Line Supervisors of Mechanics, Installers, and Repairers","slug":"first-line-supervisors-of-mechanics-installers-and-repairers"},{"code":"11-9041.00","title":"Architectural and Engineering Managers","slug":"architectural-and-engineering-managers"}],"industries":[{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Field Service Manager","description":"Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.\nA career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.\nJob Summary\nTo support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an Field Service Manager (remote).\nReporting to the Director, Operations the Field Service Manager is responsible to meet and deliver all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT) coordinate the delivery of products and services, aligned to the expectation of the client.\nWhat a typical day looks like:\nOwn delivery of all commercial and operational aspects of the account in line with SOW and contract.\nEnsure adherence to contract agreements, managing scope, change control, and risk.\nAccountable for P&L performance, including cost control, revenue, and margin protection.\nLead customer engagement through regular reviews (QBRs / service reviews).\nManage forecasting (FOL), pricing updates, and financial alignment.\nLead end-to-end Field Service operations, including:\nInstallation & commissioning of cooling systems.\nPreventative & reactive maintenance.\nOn-site technical support and troubleshooting.\nCoordinate field resource planning and scheduling (engineers, tools, spares, subcontractors).\nAct as escalation point for critical site issues, particularly in live data centre environments.\nEnsure readiness for site deployment (materials, documentation, permits, RAMS).\nLead the Customer Focus Team (CFT) to deliver program and service outcomes.\nCoordinate across engineering, supply chain, logistics, and field teams.\nSupport new product introduction (NPI) and deployment using structured methodologies.\nDrive customer satisfaction and retention, particularly through service performance.\nManage service contracts, renewals, and upsell opportunities (retrofits, upgrades).\nEnsure full compliance with Health, Safety & Environmental (HSE) standards on all sites.\nEnforce safe systems of work, especially in high-risk / live environments.\nOversee contractor compliance and third-party service provider performance.\nTrack and report field service metrics and program KPIs.\nLead root cause analysis (RCA) for field failures and implement corrective actions.\nDrive continuous improvement initiatives across service delivery and operations.\nThe experience we’re looking to add to our team,\nTypically requires a Bachelor's degree in engineering or related field or equivalent experience. Typically requires a minimum of 5 years experience in program administration/ management or related area.\nStrong experience in field service operations, ideally in: Cooling systems / HVAC / data centre infrastructure.\nProven ability to manage Remote field teams and on-site engineers and complex multi-site deployments\nStrong understanding of Installation, commissioning, and maintenance practices and Service delivery models and SLAs\nExcellent customer-facing, communication, and escalation management skills.\nStrong commercial and financial acumen.\nGreat experience with P&L.\nAvailability to travel up to 25%.\nEC37\nWhat you'll receive for the great work you provide:\nFull range of medical, dental, and vision plans\nLife Insurance\nShort-term and Long-term Disability\nMatching 401(k) Contributions\nVacation and Paid Sick Time\nTuition Reimbursement\n\nApplication Deadline:\nApplications for this job position will be accepted for at least five days following the job posting start date below and continuing until the end date below or until the position is filled. This posting may close sooner due to application volume.\nJob Posting Start Date 07-13-2026 Job Posting End Date 09-13-2026\n\nThe base pay range for this position is provided below. The final base rate offered will be determined using job-related, non-discriminatory criteria, including but not limited to experience, qualifications, geographic location, education, external market data, and internal equity.\n$95,900.00 USD - $131,900.00 USD Annual\nJob Category\nOperations\nIs Sponsorship Available?\nNo\nFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).","datePosted":"2026-08-04T19:50:26.524Z","dateModified":"2026-08-04T19:50:26.524Z","hiringOrganization":{"@type":"Organization","name":"Flex","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c2ce04c8dba0fa5359cab0c7"},"url":"https://jobsearcher.com/jobs/c2ce04c8dba0fa5359cab0c7"}}