Front Desk Clerk (Hotel 2nd shift)

Reliable agent needed to work any day primarily from 3pm-11pm. We are seeking a reliable, guest-focused professional to work the 3:00 PM – 11:00 PM shift, five (5) days per week, delivering exceptional service while supporting front desk operations and guest requests during peak evening hours. Primary Responsibilities Serve as the primary point of contact for guests during the evening shift, ensuring a warm, professional, and responsive guest experience Proactively anticipate, receive, and fulfill guest requests, questions, and service needs in a timely and courteous manner Accurately check in and check out guests, process room changes, and resolve guest concerns with professionalism and urgency Handle cash, credit cards, and other payment methods in accordance with company cash-handling policies and procedures Ensure accuracy of guest folios, postings, and billing adjustments related to guest stays Maintain awareness of property amenities, services, local area information, and hotel policies to effectively assist guests Communicate guest requests, service issues, and follow-ups clearly with housekeeping, maintenance, and leadership teams Organize, secure, and maintain guest-related files and records in accordance with confidentiality and document-retention policies Utilize property management systems to record, access, and update guest and reservation information accurately Opera/FOSSE experience is a plus Service & Professional Standards Welcome and acknowledge all guests according to company and brand standards Use clear, courteous, and professional language in all guest and team interactions Demonstrate ownership of guest concerns through follow-up and resolution Assist guests with accessibility needs and special accommodations as required Maintain a clean, professional appearance and adhere to uniform standards at all times Safety, Security & Compliance Follow all company safety and security policies and procedures Report accidents, injuries, or unsafe conditions promptly to management Protect guest privacy, confidential information, and company assets Comply with all quality assurance standards and service expectations Team & Physical Requirements Develop and maintain positive working relationships with coworkers and leadership Support team goals and assist colleagues as needed during high-volume periods Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance Perform other reasonable job duties as assigned by supervisors A reliable professional that can work 3pm -11pm, 5 days a week Check figures, postings, and documents for accuracy Record, store, access, and/or analyze computerized financial information Control and secure cash and cash equivalents for property according to cash handling policy and procedures Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures Prepare, maintain, and distribute statistical, financial, accounting, auditing reports Audit and reconcile all revenue postings Fosse experience is a plus Other duties include: Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors. Job Type: full-time Required education: High school or equivalent Required experience: Hotel Front Desk: 1 year Fosse: 6 months Night Audit: 1 year Job Type: Full-time Benefits: 401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance 8 hour shift Work Location: In person Job Types: Full-time, Part-time Pay: $13.50 - $14.10 per hour Work Location: In person