{"schemaVersion":"jobsearcher.job.v1","id":"c2c4b3b99b941afb99741d21","url":"https://jobsearcher.com/jobs/c2c4b3b99b941afb99741d21","canonicalUrl":"https://jobsearcher.com/jobs/c2c4b3b99b941afb99741d21","title":"Service Coordinator","description":"Company Overview\nNanoscience Instruments specializes in the sale and servicing of advanced scientific instrumentation utilized by universities, research institutions, startups, government agencies, and military laboratories. Our diverse portfolio includes electron microscopes, scanning probe microscopes, optical microscopes, and material analysis systems. We foster an informal, yet professional environment supported by a team with strong engineering and scientific backgrounds.\nAbout Service at Nanoscience Instruments\nThe service department at Nanoscience Instruments is the backbone of our long-term customer relationships, ensuring that highly specialized instruments remain operational and optimized for groundbreaking research. As Service Coordinator, you sit at the heart of the operation; orchestrating the movements of our Field Service Engineers (FSEs), managing the flow of in-depot repairs and solving complex scheduling puzzles to meet Service Level Agreements (SLAs). In this fast-paced role, you provide a seamless support experience that allows our customers to focus on their science while we handle the technical upkeep of their most valuable laboratory assets.\nJob Summary\nThe Service Coordinator is responsible for coordinating onsite and in-depot service activities while serving as a primary point of contact for customers throughout the service process. This role works directly with customers and Field Service Engineers (FSEs) to schedule preventative maintenance services, manage service appointments, provide status updates, and ensure timely communication from initial request through service completion.\nUsing the company CRM system, the Service Coordinator proactively identifies customers due for preventative maintenance and schedules service visits based on customer needs, service priorities, and technician availability. This role plays a key part in maintaining preventative maintenance compliance, supporting efficient service operations, and delivering responsive, professional customer experience. This role supports customers using advanced scientific instrumentation and requires a high level of professionalism, organization, and customer focus.\nSuccess in this position requires strong communication, organization, and relationship management skills, along with the ability to manage multiple priorities in a fast-paced environment. The ideal candidate is detail-oriented, proactive, customer-focused, and able to adapt quickly to changing schedules and service demands.\nKey Responsibilities\nAct as the lead point of contact for service scheduling, preventative maintenance coordination, and service updates\nAnalyze CRM data to proactively reach out to customers and secure appointments for upcoming preventative maintenance visits\nSynchronize onsite visits and in-depot repairs by balancing customer requirements with Field Service Engineer (FSE) availability\nManage customer expectations regarding scheduling, service timing, and completion updates\nOversee the integrity of the CRM by maintaining accurate customer records, active work orders, and real-time scheduling data\nPrioritize service activities based on preventative maintenance schedules, urgency, SLAs, and technician availability\nCollaborate with service, logistics, and service operations teams to support efficient service execution\nAdjust schedules as needed to accommodate customer requests, emergencies, or service delays\nBuild and maintain positive customer relationships through professional and responsive communication\nSupport overall customer satisfaction by ensuring a seamless service experience throughout the service process\nPreferred Qualifications\nPrevious experience in service coordination, dispatching, customer support, or field service operations\nExperience working with CRM and scheduling systems\nStrong organizational skills with the ability to manage multiple priorities simultaneously\nExcellent verbal and written communication skills\nAbility to work effectively with both technical and non-technical customers\nStrong attention to detail and problem-solving skills\nAbility to work independently while collaborating effectively across teams\nOther Requirements\nCandidate must be legally authorized to work in the United States without employer sponsorship now or in the future.\nThis is a Full-Time, Onsite role\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nVision insurance\nApplication Question(s):\nDo you have experience in service coordination, dispatching, customer support or field service operations?\nWhat is your experience with CRM and scheduling systems?\nWork Location: In person","company":"Nanoscience Instruments","rawCompany":"nanoscience instruments","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-07-18T17:07:47.629Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"49-9069.00","title":"Precision Instrument and Equipment Repairers, All Other","slug":"precision-instrument-and-equipment-repairers-all-other"},{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"}],"industries":[{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"541380","title":"Testing Laboratories and Services","slug":"testing-laboratories-and-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Service Coordinator","description":"Company Overview\nNanoscience Instruments specializes in the sale and servicing of advanced scientific instrumentation utilized by universities, research institutions, startups, government agencies, and military laboratories. Our diverse portfolio includes electron microscopes, scanning probe microscopes, optical microscopes, and material analysis systems. We foster an informal, yet professional environment supported by a team with strong engineering and scientific backgrounds.\nAbout Service at Nanoscience Instruments\nThe service department at Nanoscience Instruments is the backbone of our long-term customer relationships, ensuring that highly specialized instruments remain operational and optimized for groundbreaking research. As Service Coordinator, you sit at the heart of the operation; orchestrating the movements of our Field Service Engineers (FSEs), managing the flow of in-depot repairs and solving complex scheduling puzzles to meet Service Level Agreements (SLAs). In this fast-paced role, you provide a seamless support experience that allows our customers to focus on their science while we handle the technical upkeep of their most valuable laboratory assets.\nJob Summary\nThe Service Coordinator is responsible for coordinating onsite and in-depot service activities while serving as a primary point of contact for customers throughout the service process. This role works directly with customers and Field Service Engineers (FSEs) to schedule preventative maintenance services, manage service appointments, provide status updates, and ensure timely communication from initial request through service completion.\nUsing the company CRM system, the Service Coordinator proactively identifies customers due for preventative maintenance and schedules service visits based on customer needs, service priorities, and technician availability. This role plays a key part in maintaining preventative maintenance compliance, supporting efficient service operations, and delivering responsive, professional customer experience. This role supports customers using advanced scientific instrumentation and requires a high level of professionalism, organization, and customer focus.\nSuccess in this position requires strong communication, organization, and relationship management skills, along with the ability to manage multiple priorities in a fast-paced environment. The ideal candidate is detail-oriented, proactive, customer-focused, and able to adapt quickly to changing schedules and service demands.\nKey Responsibilities\nAct as the lead point of contact for service scheduling, preventative maintenance coordination, and service updates\nAnalyze CRM data to proactively reach out to customers and secure appointments for upcoming preventative maintenance visits\nSynchronize onsite visits and in-depot repairs by balancing customer requirements with Field Service Engineer (FSE) availability\nManage customer expectations regarding scheduling, service timing, and completion updates\nOversee the integrity of the CRM by maintaining accurate customer records, active work orders, and real-time scheduling data\nPrioritize service activities based on preventative maintenance schedules, urgency, SLAs, and technician availability\nCollaborate with service, logistics, and service operations teams to support efficient service execution\nAdjust schedules as needed to accommodate customer requests, emergencies, or service delays\nBuild and maintain positive customer relationships through professional and responsive communication\nSupport overall customer satisfaction by ensuring a seamless service experience throughout the service process\nPreferred Qualifications\nPrevious experience in service coordination, dispatching, customer support, or field service operations\nExperience working with CRM and scheduling systems\nStrong organizational skills with the ability to manage multiple priorities simultaneously\nExcellent verbal and written communication skills\nAbility to work effectively with both technical and non-technical customers\nStrong attention to detail and problem-solving skills\nAbility to work independently while collaborating effectively across teams\nOther Requirements\nCandidate must be legally authorized to work in the United States without employer sponsorship now or in the future.\nThis is a Full-Time, Onsite role\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nVision insurance\nApplication Question(s):\nDo you have experience in service coordination, dispatching, customer support or field service operations?\nWhat is your experience with CRM and scheduling systems?\nWork Location: In person","datePosted":"2026-07-18T17:07:47.629Z","dateModified":"2026-07-18T17:07:47.629Z","hiringOrganization":{"@type":"Organization","name":"Nanoscience Instruments","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c2c4b3b99b941afb99741d21"},"url":"https://jobsearcher.com/jobs/c2c4b3b99b941afb99741d21"}}