{"schemaVersion":"jobsearcher.job.v1","id":"c2b85f3439ed95f33850aa39","url":"https://jobsearcher.com/jobs/c2b85f3439ed95f33850aa39","canonicalUrl":"https://jobsearcher.com/jobs/c2b85f3439ed95f33850aa39","title":"Customer Experience Engineer","description":"But we didn’t stop there.\n\nWebContainers make it possible. Bolt.new brings it to life. Together, they reimagine what it means to build software lowering the barrier to entry, speeding up workflows, and unlocking creativity for the next generation of builders.\n\nWe’re a globally distributed, fully remote team of passionate engineers, designers, and creatives building the future of software development. If you love shipping fast, solving real problems, and pushing the boundaries of what’s possible we’d love to meet you.\n\n✨ About This Opportunity\nBolt.new is transforming the way people build and interact with technology, and we're looking for a Customer Experience Engineer to be on the front lines of our customer experience—solving technical problems, advocating for users, and helping make our product better every day.\n\nThis is a hands‑on technical support role where you'll troubleshoot real issues, work closely with Product and Engineering, and ensure every customer interaction builds trust and loyalty.\n\nThis role is fully remote, with the requirement that candidates are located in a Western European or American time zone . We’re hiring multiple candidates for this role.\n\nResponsibilities\n\nOccassionally serve as a public-facing expert and ambassador across social platforms and live events, answering questions with empathy, clarity, and confidence.\n\nSurface bugs, product gaps, and patterns to Product and Engineering with clear, actionable context—you're the voice of the customer internally.\n\nCreate and improve self-serve resources: documentation, how-tos, and AI knowledge base content that empowers users to succeed independently.\n\nCollaborate with internal teams to catch emerging issues early and advocate for customer needs in every conversation.\n\nAssist with QA and testing ahead of releases to help catch issues before they reach customers.\n\nReduce friction for customers by building resources that scale—so we're not solving the same problem twice.\n\nStrengthen the feedback loop between customers and our product team, helping us build what users actually need.\n\nRepresent Bolt with credibility and care in every interaction, whether it's a support ticket or a public thread.\n\nQualifications\n\nFamiliarity with databases, API integrations, and Chrome DevTools.\n\nUnderstandingofLLMs and expertise in crafting effective prompts for optimal AI responses.\n\nExceptional written communication: you can explain complex concepts simply, shift tone gracefully, and make even frustrated users feel heard.\n\nA genuine customer-first mindset—you care about the person behind the ticket, not just closing it.\n\nComfort representing a brand publicly and keeping conversations constructive, kind, and on‑brand.\n\nAbility to translate technical concepts into clear, user‑friendly explanations.\n\nFast learner who thrives in a fast‑moving environment and can operate with minimal supervision.\n\nLocated in a Western European or American timezone.\n\nYou do not need a college degree to apply.\n\nYou do not need to be located in the U.S. — we’re remote‑friendly.\n\nAs set forth in StackBlitz’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.\n\n#J-18808-Ljbffr","company":"Stackblitz","rawCompany":"stackblitz","city":"Poland","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-04-09T09:37:08.557Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1254.00","title":"Web Developers","slug":"web-developers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Engineer","description":"But we didn’t stop there.\n\nWebContainers make it possible. Bolt.new brings it to life. Together, they reimagine what it means to build software lowering the barrier to entry, speeding up workflows, and unlocking creativity for the next generation of builders.\n\nWe’re a globally distributed, fully remote team of passionate engineers, designers, and creatives building the future of software development. If you love shipping fast, solving real problems, and pushing the boundaries of what’s possible we’d love to meet you.\n\n✨ About This Opportunity\nBolt.new is transforming the way people build and interact with technology, and we're looking for a Customer Experience Engineer to be on the front lines of our customer experience—solving technical problems, advocating for users, and helping make our product better every day.\n\nThis is a hands‑on technical support role where you'll troubleshoot real issues, work closely with Product and Engineering, and ensure every customer interaction builds trust and loyalty.\n\nThis role is fully remote, with the requirement that candidates are located in a Western European or American time zone . We’re hiring multiple candidates for this role.\n\nResponsibilities\n\nOccassionally serve as a public-facing expert and ambassador across social platforms and live events, answering questions with empathy, clarity, and confidence.\n\nSurface bugs, product gaps, and patterns to Product and Engineering with clear, actionable context—you're the voice of the customer internally.\n\nCreate and improve self-serve resources: documentation, how-tos, and AI knowledge base content that empowers users to succeed independently.\n\nCollaborate with internal teams to catch emerging issues early and advocate for customer needs in every conversation.\n\nAssist with QA and testing ahead of releases to help catch issues before they reach customers.\n\nReduce friction for customers by building resources that scale—so we're not solving the same problem twice.\n\nStrengthen the feedback loop between customers and our product team, helping us build what users actually need.\n\nRepresent Bolt with credibility and care in every interaction, whether it's a support ticket or a public thread.\n\nQualifications\n\nFamiliarity with databases, API integrations, and Chrome DevTools.\n\nUnderstandingofLLMs and expertise in crafting effective prompts for optimal AI responses.\n\nExceptional written communication: you can explain complex concepts simply, shift tone gracefully, and make even frustrated users feel heard.\n\nA genuine customer-first mindset—you care about the person behind the ticket, not just closing it.\n\nComfort representing a brand publicly and keeping conversations constructive, kind, and on‑brand.\n\nAbility to translate technical concepts into clear, user‑friendly explanations.\n\nFast learner who thrives in a fast‑moving environment and can operate with minimal supervision.\n\nLocated in a Western European or American timezone.\n\nYou do not need a college degree to apply.\n\nYou do not need to be located in the U.S. — we’re remote‑friendly.\n\nAs set forth in StackBlitz’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.\n\n#J-18808-Ljbffr","datePosted":"2026-04-09T09:37:08.557Z","dateModified":"2026-04-09T09:37:08.557Z","hiringOrganization":{"@type":"Organization","name":"Stackblitz","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Poland","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c2b85f3439ed95f33850aa39"},"url":"https://jobsearcher.com/jobs/c2b85f3439ed95f33850aa39"}}